ESP OLDSMOBILE SILHOUETTE 1994 Owner's Manual

Service &Appearance Care
21 0
Uniform Tire Quality Grading
The following information relates to the
system developed by the United States
National Highway Traffic Safety
Administration which grades tires by
treadwear, traction and temperature
performance. (This applies only to
vehicles sold in the United States.)
Treadwear
The treadwear grade is a comparative
rating based on the wear rate
of the tire
when tested under controlled conditions
on a specified government
test course. For example, a tire graded
150 would wear one and a half (1 %)
times as well on the government course
as a tire graded
100. The relative
performance of tires depends upon the
actual conditions of their use, however,
and may depart significantly from the
norm due to variations in driving habits,
service practices and differences in road
characteristics and climate.
Traction-A, B, C
The traction grades, from highest to
lowest are:
A, B, and C. They represent
the tire’s ability to stop on wet
pavement as measured under controlled
conditions on specified government test
surfaces of asphalt and concrete.
A tire
marked
C may have poor traction
performance.
Warning: The traction grade assigned to
this tire is based on braking (straight-
ahead) traction tests and does not
include cornering (turning) traction.
Temperature-A, B, C
The temperature grades are A (the
highest)
B, and C, representing the
tire’s resistance to the generation of heat and its
ability to dissipate heat
when tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained high
temperature can cause the material
of
the tire to degenerate and reduce tire
life, and excessive temperature can lead
to sudden tire failure. The grade
C
corresponds to a level of performance
which all passenger car tires must meet
under the Federal Motor Vehicle Safety
Standard
No. 109. Grades B and A
represent higher levels of performance
on the laboratory test wheel than the
minimum required by law.
Warning: The temperature grade for
this tire is established for a tire that is
properly inflated and not overloaded.
Excessive speed, underinflation, or
excessive loading, either separately or in
combination, can cause heat buildup
and possible tire failure.
These grades are molded
on the
sidewalls of passenger car tires.
While the tires available as standard or
optional equipment on General Motors
vehicles may vary with respect to these
grades, all such tires meet General
Motors performance standards and
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Muintenunce Schedule
Section E: Maintenance Record Performed column, insert the numbers from the Schedule I or
Schedule I1 maintenance charts which correspond to the
After the scheduled services are performed, record the date, maintenance performed. Also, you should retain all
odometer reading and who performed the service in the
maintenance receipts. Your owner information portfolio is a
columns indicated. When completing the Maintenance
convenient place
to store them.
I 1 READING
ODOMETER SERVICED BY MAINTENANCE PERFORMED
246
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Customer Assistance Infomation
250
I Customer Satiflaction
Procedure
four satisfaction and goodwill are
.mportant to your dealer and
3ldsmobile. Normally, any concern
with the sales transaction or the
)peration of your vehicle will be
Sesolved by your dealer’s Sales or
Service Departments. Sometimes,
lowever, despite the best intentions of
dl concerned, misunderstandings can
jccur. If your concern has not been
Sesolved to your satisfaction, the
:allowing steps should be taken:
STEP ONE - Discuss your concern
vith a member
of dealership
nanagement. Complaints can often be
picltly resolved at that level. If the matter has
already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Oldsmobile
Customer Assistance Network by
calling 1-800-442-6537. In Canada,
contact GM of Canada Customer
Assistance Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance
Representative:
Your name, address, telephone
1-416-644-4112.
number
Vehicle Identification Number (This
is available from the vehicle
registration or title, or the plate at the
left top of the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
We encourage you to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write
Oldsmobile, write to
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O.
Box 30095
Lansing,
MI 48909
Canada
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
mileage
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