ESP OLDSMOBILE SILHOUETTE 1994 Owner's Manual
[x] Cancel search | Manufacturer: OLDSMOBILE, Model Year: 1994, Model line: SILHOUETTE, Model: OLDSMOBILE SILHOUETTE 1994Pages: 276, PDF Size: 15.82 MB
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Service &Appearance  Care 
21 0 
Uniform Tire Quality Grading 
The following  information relates  to  the 
system  developed  by the  United  States 
National Highway  Traffic Safety 
Administration  which grades tires by 
treadwear,  traction  and  temperature 
performance. (This applies  only to 
vehicles  sold  in  the United  States.) 
Treadwear 
The treadwear  grade is a comparative 
rating  based on  the  wear rate 
of the  tire 
when  tested  under  controlled  conditions 
on a specified  government 
test  course.  For example,  a tire graded 
150 would wear  one and  a half (1 %) 
times  as well  on  the  government  course 
as  a  tire graded 
100. The relative 
performance  of tires  depends  upon the 
actual  conditions  of their  use, however, 
and  may  depart  significantly  from  the 
norm  due to variations  in driving  habits, 
service practices  and differences  in road 
characteristics and climate. 
Traction-A, B, C 
The  traction  grades, from highest  to 
lowest  are: 
A, B, and C. They represent 
the  tire’s  ability to  stop  on  wet 
pavement as measured  under controlled 
conditions  on specified  government  test 
surfaces  of asphalt  and concrete. 
A tire 
marked 
C may  have  poor traction 
performance. 
Warning: The  traction  grade assigned  to 
this  tire  is based on braking  (straight- 
ahead)  traction  tests  and  does not 
include cornering  (turning)  traction. 
Temperature-A, B, C 
The temperature  grades are A (the 
highest) 
B, and C, representing  the 
tire’s resistance  to  the generation  of heat  and  its 
ability to dissipate  heat 
when  tested  under  controlled 
conditions  on  a  specified indoor 
laboratory  test wheel.  Sustained  high 
temperature  can  cause the material 
of 
the  tire  to degenerate and reduce  tire 
life,  and  excessive  temperature  can  lead 
to  sudden  tire failure.  The grade 
C 
corresponds  to  a  level of performance 
which  all passenger car tires must meet 
under  the Federal Motor  Vehicle Safety 
Standard 
No. 109. Grades B and A 
represent  higher levels of performance 
on  the  laboratory  test wheel  than  the 
minimum  required by law. 
Warning: The  temperature  grade for 
this  tire  is established for  a  tire that is 
properly inflated  and not overloaded. 
Excessive  speed,  underinflation,  or 
excessive loading,  either separately  or in 
combination,  can  cause heat  buildup 
and  possible tire failure. 
These  grades  are molded 
on the 
sidewalls  of passenger car  tires. 
While  the tires  available  as  standard  or 
optional  equipment  on  General Motors 
vehicles  may  vary  with respect to these 
grades,  all such  tires  meet General 
Motors performance  standards  and 
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Page 248 of 276

Muintenunce Schedule 
Section E: Maintenance  Record Performed column, insert  the  numbers from the Schedule I or 
Schedule I1 maintenance  charts  which correspond to  the 
After  the scheduled  services  are performed, record  the  date,  maintenance  performed. Also, you should retain all 
odometer reading  and  who performed  the service in  the 
maintenance  receipts. Your owner information portfolio  is a 
columns indicated. When completing  the Maintenance 
convenient place 
to store  them. 
I 1 READING 
ODOMETER SERVICED BY MAINTENANCE PERFORMED 
246 
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Page 252 of 276

Customer Assistance Infomation 
250 
I Customer Satiflaction 
Procedure 
four satisfaction  and goodwill  are 
.mportant  to  your dealer and 
3ldsmobile. Normally, any concern 
with  the sales  transaction  or  the 
)peration  of your vehicle  will be 
Sesolved  by  your dealer’s Sales or 
Service  Departments.  Sometimes, 
lowever, despite  the best  intentions  of 
dl  concerned,  misunderstandings  can 
jccur.  If your concern  has  not been 
Sesolved  to your satisfaction,  the 
:allowing steps should  be taken: 
STEP  ONE - Discuss your concern 
vith  a  member 
of dealership 
nanagement.  Complaints can often  be 
picltly  resolved  at  that level. If the  matter  has 
already been  reviewed with 
the  Sales, Service,  or  Parts Manager, 
contact  the owner  of the  dealership  or 
the  General Manager. 
STEP TWO - If after  contacting  a 
member  of dealership management,  it 
appears  your concern  cannot be 
resolved  by the  dealership  without 
further  help, contact  the Oldsmobile 
Customer  Assistance  Network by 
calling  1-800-442-6537.  In  Canada, 
contact  GM  of Canada  Customer 
Assistance Center in  Oshawa by calling 
1-800-263-3777 (English)  or 
1-800-263-7854  (French). 
In  Mexico,  call 
(525) 254-3777. In 
Puerto  Rico or 
U.S. Virgin  Islands,  call 
1-809-763-1315. In  all other  overseas 
locations,  contact  GM North  American 
Export  Sales in Canada  by calling 
For prompt  assistance, please have  the 
following  information  available to give 
the  Customer Assistance 
Representative: 
Your  name,  address,  telephone 
1-416-644-4112. 
number 
Vehicle  Identification Number  (This 
is available  from the vehicle 
registration  or  title,  or the plate  at  the 
left  top  of the  instrument  panel and 
visible  through  the windshield.) 
Dealership  name  and location 
Vehicle  delivery  date  and  present 
Nature of concern 
We  encourage  you to call  the toll free 
number  listed previously  in order  to 
give  your inquiry prompt  attention. 
However,  if you  wish  to write 
Oldsmobile, write  to 
United States 
Customer Assistance Representative 
Oldsmobile Central  Office 
920 Townsend  Street 
P.O. 
Box 30095 
Lansing, 
MI 48909 
Canada 
General Motors  of Canada  Limited 
Customer Assistance Center  1908  Colonel  Sam  Drive 
Oshawa,  Ontario 
L1H 8P7 
mileage 
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