OLDSMOBILE SILHOUETTE 1995 Owners Manual

Part C: Periodic Maintenance
Inspections
Listed below are inspections and services which should
be performed at least twice a year (for instance, each
spring and fall). You should let your
GM retailer’s
service department or other qualified service center do
these jobs. Make sure any necessary repairs are
completed at once.
Restraint Systems
Now and then, make sure all your belts, buckles, latch
plates, retractors, anchorages and reminder systems
are
working properly. Look for any loose parts or damage.
If you see anything that might keep a restraint system
from doing its
job, have it repaired.
Steering, Suspension and Front-Wheel-
Drive Axle Boot and Seal Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear, or lack of lubrication. Inspect the power steering
lines and hoses for proper hookup, binding, leaks,
cracks, chafing, etc. Clean and then inspect the drive
axle boot seals for damage, tears or leakage. Replace
seals if necessary.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out-of-position parts
as well as open seams,
holes, loose connections, or other conditions which
could cause a heat build-up in the floor pan or could let
exhaust fumes into the vehicle. See “Engine Exhaust” in
the Index.
Throttle Linkage Inspection
Inspect the throttle linkage for interference or binding,
and for damaged or missing parts. Replace parts as
needed.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hookup, binding, leaks, cracks, chafing,
etc. Inspect disc brake pads for wear and rotors for
surface condition.
Also inspect drum brake linings for
wear and cracks. Inspect other brake parts, including
drums, wheel cylinders, calipers, parking brake, etc.
Check parking brake adjustment. You may need to have
your brakes inspected more
often if your driving habits
or conditions result in frequent braking.
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Part D: Recommended Fluids and
Lubricants
NOTE: Fluids and lubricants identified below by name,
part number or specification may be obtained from your
GM retailer.
I USAGE
Engine Oil
Engine Coolant
Coolant
FLUIDLUBRICANT
Engine oil with the American
Petroleum Institute Certified For
Gasoline Engines “Starburst” symbol
of the proper viscosity. To
determine the preferred viscosity
for your vehicle’s engine, see
“Engine Oil” in the Index.
50/50 mixture of water (preferably
distilled) and good quality
ethylene glycol base antifreeze
(GM Part No. 1052753 or
equivalent) conforming to
GM
Specification 1825M or approved
recycled coolant conforming to
GM Specification 1825M.
GM Part No. 3634621 or
equivalent.
I USAGE
Hydraulic Brake
System
I Parking Brake
Guides
Power Steering
System
Automatic Transaxle
Key Lock
Cylinders
Automatic
Transaxle Shift
Linkage
FLUIDLUBRICANT
Delco Supreme 11 @ Brake Fluid
(GM Part
No. 1052535 or
equivalent DOT-3 brake fluid).
Chassis lubricant
(GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements of
NLGI Grade 2, Category LB or
GM Hydraulic Power Steering
Fluid (GM Part
No. 1052884 or
equivalent).
DEXRON@-I11 Automatic
Transmission Fluid.
Lubricate with Multi-Purpose
Lubricant (GM
Part
No. 12345 120) or synthetic
SAE 5W-30 engine oil.
Engine oil. GC-LB.
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USAGE
Chassis
Lubrication
Windshield
Washer Solvent
Hood Latch
Assembly
a. Pivots and Spring
Anchor
b. Release Pawl
FLUIDLUBRICANT
Chassis lubricant (GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements
of
NLGI Grade 2, Category LB or
GM Optikleen@ Washer Solvent
(GM Part
No. 1051515 or
equivalent). GC-LB.
a. Engine
oil.
b. Chassis lubricant (GM
Part
No. 1052497 or equivalent) or
lubricant meeting requirements
of NLGI Grade 2, Category LB
or GC-LB.
USAGE
Hood and Door
Hinges, Rear
Folding Seat,
Fuel Door
Hinge, Rear
Compartment
Liil Hinges
Sliding Door
Track
Weatherstrip
Conditioning
FLUIDLUBRICANT
Engine oil or Lubriplate Lubricant
(GM Part
No. 1050109).
Lubriplate Lubricant aerosol (GM
Part No. 1052349) or equivalent
white grease.
Dielectric Silicone Grease (GM
Part No. 12345579 or equivalent).
See “Replacement Parts”
in the Index for recommended
replacement filters, valves and spark plugs.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added
on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
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Maintenance Record
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Maintenance Record
ODOMETER
DATE READING SERVICED
BY IAINTENANCE PERFORMED
~
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1 Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you
need assistance. This section includes information
on:
Customer Satisfaction Procedure, Customer Assistance
for Hearing or Speech Impaired, BBB Auto Line
--
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern with the
sales transaction
or the operation of your vehicle will be
resolved by your retailer’s Sales or Service
Departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of
your retail facility management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts Manager,
contact the owner
of the retail facility or the
General Manager.
STEP TWO -- If after contacting a member of the retail
facility management, it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537.
In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English)
or 1-800-496-9993
(Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4112.
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For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0
0
0
0
0
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll-free number Iisted
previously in order to give your inquiry prompt
attention. However, if you wish to write Oldsmobile,
write to:
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend St.
P.O. Box 30095
Lansing, MI 48909
Canada
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first
if you
have a concern.
Customer Assistance for the Hearing
or Speech Impaired (TDD)
To assist customers who have hearing difficulties,
Oldsmobile has installed special TDD
(Telecommunication Devices for the Deaf) equipment at
its Customer Assistance Center. Any hearing or speech
impaired customer who has access
to a TDD or a
conventional teletypewriter (TTY) can communicate
with Oldsmobile by dialing: 1-800-TDD-OLDS. (TDD
users
in Canada can dial 1-800-263-3830.)
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you
are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements Oldsmobile voluntarily participates in
BBB AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Oldsmobile. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Oldsmobile Customer
Assistance Network at 1-800-442-6537.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury
or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write
to:
NHTSA, U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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