service OLDSMOBILE SILHOUETTE 1998 Manual Online

Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
7-38
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Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain
service publications and how
to report any safety defects.
8-2
8-4
8-5
8-6
8-6
8-7
Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Oldsmobile Roadside Assistance Program
Features and Benefits
Canadian Roadside Assistance
Courtesy Transportation
GM Participation
in an Alternative Dispute
Resolution Program 8-8
8-8
8-9
8-9
8-9
Warranty
Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure
u
'I
Oldsmobile retailers have the facilities, trained
technicians and up-to-date information to promptly
address any concerns you may have. However, if a
concern has
not been resolved to your complete
satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of retail facility management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or
parts
manager, contact the owner of the retail facility or the
general manager.
8-2
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance
Representatives
are on-call to provide you with
prompt assistance.
24-Hour Oldsmobile Roadside Assistance Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer
Assistance Representatives, on-call to render assistance
to Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational
24 hours
a day, 365 days a year.
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Who Is Covered?
Oldsmobile Roadside Assistance covers all
1998 Oldsmobile vehicles. *
Coverage is for the Oldsmobile vehicle, regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services
or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type
of occurrence.
*Vehicles sold in Canada have a separate roadside
assistance program, as described next in this section.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile
is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end
up stranded at the retail facility. It’s called Courtesy Transportation and
it’s our way to make sure you’re
able to get out even when your car is in. For same-day
service, we’ll give you a one-way shuttle ride
of up
to
10 miles (16 km). If your vehicle requires overnight
warranty repairs, we’ll provide a loaner car or
reimburse you
up to $30 a day for the cost of alternate
transportation
-- a cab, a bus or even a rental car
if necessary. Having your car serviced
is rarely
convenient, but with Courtesy Transportation, at
least you’ll be able
to get where you need to go,
whether it’s here, or there.
Some state insurance regulations make it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse up to $30/day
for documented transportation you receive. Please
consult your retailer for details.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available
only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-6
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
16
E. Judson Street
P.O. Box 436006
Pontiac, MI 48343-6006 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
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1998 OLDSMOBILE SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing \
of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit
card information to Helm, Incorporated (address below.)
~
CURRENT PUBLICATIONS FOR 1998 OLDSMOBILE
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service
of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL
PRICE: $15.00
Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $10.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover)
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ORDER TOLL FREE (NOTE: For Credif Card Holders Only)
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Only 1-31 3-865-5927
1-800-782-4356
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
service. If further information is needed, write to the address s gh own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
information within
30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
I
PUBLICATION FORM ITEM DESCRIPTION VEHICLE MODEL
EACH* PRICE TOTAL NUMBER
Car & Light Truck
Service Manual
1998 $90.00
NAME YEAR PRICE
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio 1998
$1 5.00
Owner’s Manual Without Portfolio 1998 $1 0.00
1
9
9
8
G
M
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation. HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0 AREA CODE
GM-OLD-ORD98 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
-
P
A
Y
M
E
N
T
-
TOTAL MATERIAL
Order payable to Michigan Purchasers
Helm, Inc. (USA funds add 6% sales tax only - do not send cash.) U.S. Order Processing
Mastercard I ICan I
L c -I VISA -
I
--.ladian Postage
(See Note Below)
I I GRAND TOTAL I
u Discover I’ I
Account Number: urn tun tun tuIl
Expiration rl ml Check here if your billing address
Date molyr: is different from your shipping
address shown.
CUSTOMER SIGNATURE L
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus the
Note
to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
U.S. order processing.
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Brake (Continued) PedalTravel
................................. 6-29
Replacing System Parts
........................ 6-30
System Warning Light
.................... 2.88. 6.28
Trailer
...................................... 4-37
Transaxle Shift Interlock
....................... 2-37
Transaxle Shift Interlock Check
.................. 7-3 1
Wear ....................................... 6-29
Brakes. Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4- 10
Break-In. New Vehicle
.......................... 2-25
BTSI
......................................... 2-37
BTSICheck
................................... 7-31
Bucketseats
................................... 1-15
Adjusting
................................... 1-16
Folding or Reclining the Seatback
................ 1 - 15
Removing
................................... 1-16
Replacing
................................... 1-19
Bulb Replacement .............................. 6-3 1
Canada. Ordering Service and Owner Publications .... 8-9
Canadian Roadside Assistance ...................... 8-6
Capacities and Specifications
...................... 6-64
Captain’s Chairs
................................ 1-21
Reclining
the Seatback ......................... 1-2 1
Removing ................................... 1-22
Replacing
................................... 1-23
Carbon Monoxide
.................... 2-38.4-29. 4-36
Cassette Deck Service
........................... 7-29
Cassette Tape Player
............................ 3- 10
Cassette Tape Player Care ........................ 3-26 CD Adapter Kits
............................... 3-14
CD Player Theft-Deterrent Feature
................. 3-21
Center Dome Lamp
............................. 2-63
Center Passenger Position (Bench Seat)
............. 1-53
Center Passenger Position (Bucket Seat)
............. 1-54
Certificationflire Label
.......................... 4-30
Chains. Safety
................................. 4-37
Chains. Tire
................................... 6-46
Changing
a Flat Tire ............................. 5-24
Charging System Indicator Light
................... 2-88
Checking Your Restraint Systems
.................. 1-89
Chemical Paint Spotting.
......................... 6-53
Child Restraints
................................ 1-70
Built-in
..................................... 1-59
Cleaning Built-in
............................. 6-49
Securing in
a Rear Outside Seat Position ........... 1-77
Securing in the Center Rear Seat Position
(Bucketseat)
............................... 1-81
Securing
in the Center Rear Seat Position
(Third Row Bench)
.......................... 1-79
Securing
in the Right Front Seat Position .......... 1-83
TopStrap
................................... 1-76
WheretoPut
................................ 1-75
Children
...................................... 1-56
Cigarette Lighter
............................... 2-77
Circuit Breakers and Fuses
....................... 6-57
Cleaner. Air
................................... 6-15
Cleaning Alum~num Wheels
............................ 6-52
Built-in Child Restraint
........................ 6-49
Fabric
...................................... 6-48
Glass
....................................... 6-50
Inside of Your Vehicle
......................... 6-47
Instrument Panel
............................. 6-49
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Jack. Tire .................................... 5-27
Jump Starting
................................... 5-3
Key Lock Cylinders Service ..................... 7-30
Keys
.......................................... 2-2
Labels CertificationRire
............................. 4-30
Service Parts Identification
..................... 6-55
Tire-Loading Information
...................... 4-30
Vehicle Identification Number
................... 6-55
Delayed Illumination
.......................... 2-62
Dome
...................................... 2- 63
Exit Lighting
................................ 2-62
Exterior
.................................... 2-59
Fog
........................................ 2-60
Illuminated Entry
............................. 2-6 1
Interior
..................................... 2- 61
OnReminder ................................ 2-59
Rearcargo
.................................. 2-63
Underhood
.................................. 6-11
Leaving Your Vehicle
............................. 2-7
Leaving Your Vehicle with the Engine Running
....... 2-36
Liftgate
....................................... 2- 20
Lirrhter ....................................... 2-77
Lamps
Lights
Air Baa Readiness ....................... 1.40. 2.87
Anti-LGck Brake System Warning
............ 2.89. 4.7
Brake System Warning
.................... 2.88. 6.28
Charging System Indicator
...................... 2-88 DoorAjar
................................... 2-97
Engine Temperature Warning
................... 2-92
Interior
..................................... 2-61
Low Coolant Warning
.................... 2.93, 6.23
Low Fuel Warning
............................ 2-98
Low Oil Level
.......................... 2.96. 6. 11
Low Traction
............................ 2.91. 4.9
Oil Pressure
................................. 2-96
Power Sliding Door
........................... 2-97
Safety Belt Reminder
..................... 1-25, 2.87
Service Engine Soon
.......................... 2-93
Traction Control System Warning
........... 2-90. 4-10
Loading Your Vehicle ........................... 4-30
Automatic Door
............................... 2-6
Cylinders
................................... 7-30
Door
........................................ 2.4
Ignition Transaxle Check
....................... 7-32
Key Lock Cylinder Service
..................... 7-30
Last Door Closed Locking
....................... 2-6
Lockout Deterrent
............................. 2-7
PowerDoor
.................................. 2-5
Sliding Door
................................. 2-14
Sliding Door Child Security
..................... 2-19
Sliding Door Delayed Locking
................... 2-7
Locks and Lighting Choices
...................... 2-40
Loss of Control
................................ 4-15
Low Coolant Warning Light
................. 2-93, 6-23
Low Fuel Warning Light
......................... 2-98
Low Oil Level Light
....................... 2-96, 6-11
Low Traction Light
......................... 2-91, 4-9
Lubricants and Fluids
............................ 7-34
Lubrication Service. Body
........................ 7-30
Locks
9-6
. ..
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