phone Oldsmobile Silhouette 1999 s User Guide

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8-7
In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided.
In many instances, mechanical failures are covered
under Oldsmobile's comprehensive warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside
Assistance Representative:

Location of vehicle

Telephone number of your location

Vehicle model, year and color

Mileage of vehicle

Vehicle Identification Number (VIN)

Vehicle license plate number
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when, in
Oldsmobile's judgement, the claims become excessive
in frequency or type of occurrence.
While we hope you never have the occasion to use
our service, it is added security while traveling for
you and your family. Remember, we're only a
phone call away. Oldsmobile Roadside
Assistance
-- 1-800-442-OLDS (6537).
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.
Courtesy Transportation
Oldsmobile has always exemplified quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating
dealerships are proud to offer Courtesy Transportation, a
customer support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper to Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.

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8-11
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1-800-442-6537, or write:
Oldsmobile Customer Assistance Network
16 E. Judson Street
P.O. Box 436006
Pontiac, MI 48343-6006
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

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8-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$15.00
1999
$10.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$5.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-OLD-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER

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9-3
Cleaning
Aluminum Wheels 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-in Child Restraint Pad 6-49 . . . . . . . . . . . . . . . . . . . .
Exterior Lamps/Lenses 6-51 . . . . . . . . . . . . . . . . . . . . . . . .
Fabric/Carpet 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glass 6-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside of Your Vehicle 6-47 . . . . . . . . . . . . . . . . . . . . . . . . .
Instrument Panel 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior Plastic Components 6-49 . . . . . . . . . . . . . . . . . . . . .
Leather 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outside of Your Vehicle 6-51 . . . . . . . . . . . . . . . . . . . . . . . .
Special Problems 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stains 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tires 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windshield, Backglass and Wiper Blades 6-50 . . . . . . . . . .
Wiper Blades 6-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Climate Control System 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clock, Setting the 3-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc
Care 3
-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Player 3-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Player Care 3-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Player Errors 3-17, 3-20 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Player, Remote 3-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Overhead Console 2-69 . . . . . . . . . . . . . . . . . . . . . .
Compact Spare Tire 5-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Theft-Deterrent 2-33 . . . . . . . . . . . . . . . . . . . . . . . . .
Arming Confirmation 2-34 . . . . . . . . . . . . . . . . . . . . . . . . . .
Arming with the Power Lock Switch 2-34 . . . . . . . . . . . . . .
Arming with the Remote Lock Control Transmitter 2-34 . . . .
Arming with Your Key 2-34 . . . . . . . . . . . . . . . . . . . . . . . . . Disarming with the Remote Lock
Control Transmitter 2
-35 . . . . . . . . . . . . . . . . . . . . . . . . . .
Disarming with Your Key 2-35 . . . . . . . . . . . . . . . . . . . . . .
Nuisance Alarms 2-35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control of a Vehicle 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convenience Net 2-74 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convex Outside Mirror 2-68 . . . . . . . . . . . . . . . . . . . . . . . . . .
Coolant 6-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding 6-24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking 6-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heater, Engine 2-41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovery Tank 5-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What to Use 6-22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cooling System 5-12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Courtesy Transportation 8-7 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cruise Control 2-58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cupholders 2-73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance
For Text Telephone Users 8
-4 . . . . . . . . . . . . . . . . . . . . . . .
Information 8-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Offices 8-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Satisfaction Procedure 8-2 . . . . . . . . . . . . . . . . . . . .
Damage
Finish 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sheet Metal 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps (DRL) 2-62 . . . . . . . . . . . . . . . . . . .
Dead Battery 5-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defects, Reporting Safety 8-10 . . . . . . . . . . . . . . . . . . . . . . . .
Defensive Driving 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogger, Rear Window 3-5 . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogging 3-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defrosting 3-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .