mileage Oldsmobile Silhouette 2000 s User Guide

8-3
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Oldsmobile Customer Assistance Network by calling
1-800-442-6537. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileageWhen contacting Oldsmobile, please remember that
your concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet
for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

8-4
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Network. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS (6537). (TTY users in Canada can
dial 1
-800-263-3830.)
Customer Assistance Offices
Oldsmobile encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to write
to Oldsmobile, the letter should be addressed to
Oldsmobile's Customer Assistance Network.
United States
Customer Assistance Representative
Oldsmobile Customer Assistance Network
16 E. Judson Street
P.O. Box 436006
Pontiac, MI 48343-6006
1-800-442-6537
1-800-833-6537 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-442-OLDS (6537)

8-7
In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided.
In many instances, mechanical failures are covered
under Oldsmobile's comprehensive warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside
Assistance Representative:

Location of vehicle

Telephone number of your location

Vehicle model, year and color

Mileage of vehicle

Vehicle Identification Number (VIN)

Vehicle license plate number
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when, in
Oldsmobile's judgement, the claims become excessive
in frequency or type of occurrence.
While we hope you never have the occasion to use
our service, it is added security while traveling for
you and your family. Remember, we're only a
phone call away. Oldsmobile Roadside
Assistance
-- 1-800-442-OLDS (6537).
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.
Courtesy Transportation
Oldsmobile has always exemplified quality and value
in its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to
retail purchase/lease customers in conjunction with the
Bumper
-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.

8-8 Plan Ahead When Possible
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising your service
consultant of your transportation needs, your dealer can help
minimize your inconvenience. If your vehicle cannot be
scheduled into the service department immediately, keep
driving it until it can be scheduled for service, unless, of
course, the problem is safety
-related. If it is, please call your
dealership, let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Oldsmobile
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule. This includes a one way shuttle ride to a
destination up to 10 miles from the dealership.Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide you
with a courtesy rental vehicle or reimburse you for a rental
vehicle you obtained, at actual cost, up to a maximum of
$30.00 per day supported by receipts. This requires that
you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You are
responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive mileage
or rental usage beyond the completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.