phone PONTIAC BONNEVILLE 1996 Owners Manual

Understanding Radio eception
FM Stereo
FM stereo will give you the best sound. But EM signals
will reach only about 10 to 40 miles (16 to 65 km). Tall
buildings 'or hills can interfere with FM signals, causing
the sound to come
and go.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range, however, can
cause stations to interfere with each other. AM can pick
up noise
fkom things like storms and power lines. Try
reducing the treble to reduce this nois'e if you ever get it.
Tips About Your Audio System
I Hearing damage from loud noise is almost undetectable
until
it is too late. Your hearing can adapt to higher
volumes of sound. Sound that seems normal can be loud
and harmful to your hearing. Take precautions by
adjusting the volume control
on your radio to a safe
sound level before your hearing adapts to it.
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To help avoid hearing loss or damage:
Adjust the volume control to the lowest setting.
0 Increase volume slowly until you hear comfortably
and clearly.'
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB'radio, mobile
telephone or two-way radio
-- be sure you can
add what
you want. If you can, it's very
important to
io it properly. Added sound
equipment may interfere with
the operation of
your vehicle's engine, Delco radio or other
systems,
and even damage them. Your vehicle's
systems
may interfere with the operation of
sound equipment that has been added
improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone
units.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle
is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can if your
tires haven’t much tread or if the pressure in one or
more is low. It can happen
if a lot of water is standing on
the road.
If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice is to slow down when it
is raining.
Driving Through Deep Standing Water
NOTICE:
~~~~~~~~
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine’s air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
I
some Other Ralg Weather Tips
Turn on your low-beam headlamps -- not just
your parking lamps
-- to help make you more visible
to others.
Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room ahead, and be prepared to have your view restricted
by
road spray.
Have good tires with proper tread depth. (See “Tires”
in the Index.)
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Section 8 Customer Assistance Information
Hire you will find out how to contact Pontiac if you
need assistance. This section also tells you how to obtain
service publications and how to'report
any safety , I.".
defects.
This section includes information on: .',_ , * .. _. , . I ,.1 .
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The Pontiac Cares Program
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY)
Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line - Alternative Dispute Resolution
Program
Reporting Safety Defects
Service
and Owner Publications
Pontiac Cares
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With the PONTIAC CARES program, you are never
more than a phone call away from having your concern
taken care of.
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pur complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss youq concern with a member
of dealer management. Normally, concerns can be
quickly resolved, at that level:
If the matter has already
been reviewed with the Sales, Service,
or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by
calling 1-800-PM-CARES.
In Canada, contact GM
of Canada Customer Assisiance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
For help outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In herto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-751-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009 ,
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
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In all other Caribbean countries: 1-809-763- 13 15
In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-4112
For prompt assistance, please have the following information available to give the Customer A,ssistance
Representative:
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Your name, address, home and business. telephone
numbers
Vehicle Identification Number (This
is available
from the vehicle registration or title,
or the plate at
the
top left -of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of concern
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We encourage you to call us so we' can give your inquiry
prompt. attention., However, if you wish to write Pontiac,
write
to:
United States
Pontiac Division
'Customer Assistance Center One Pontiac Plaza
Pontiac,,
MI 48340-2952
Canada
General Motors of Canada Limited
Customer Assistance Center,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your
Warranty and Owner Assistance
Idormation booklet for addresses of Canadian and
'GM Overseas offices.
When contacting Pontiac, please remember that ydur
concern
will likely be resolved in the dealership, using
the dealer's facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have a
concern.
Lustorner Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired aid
who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center.
Any TTY user can communicate with ii...::
Pontiac by dialing: 1-800-833-POW. (TTY users in i. ??:: t.
Canada cafl dial 1-800-263-3830.)
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Pontiac Roadside Assistance Program
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Security While You Travel
1 -8OO-ROADSDJ (1 -800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically
enrolled in the Pontiac Roadside
Assistance program.
This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Pontiac's Roadside Assistance toll-free number
is
staffed by a team of technically trained advisors, who
are available
24 hours a day, 365 days a year.
We take anxiety out of
uncertain situations by providing
minor repair information over the phone or
making
arrangements to tow your vehicle to the nearest Pontiac
dealer.
We will provide the following services for
.
3 years/36,000 miles, at no expense to you:
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Vehicle out of fuel Keys locked in vehicle
Tow
to nearest dealership for warranty service
Change
a flat tire
Jump starts
'Courtesy Transportation
-- See Pontiac Courtesy
Transportation section
for details
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We have quick, easy access to telephone numbers of the
following additional services depending
on your needs:
Hotels
Glass replacement
Rental vehicle or taxis
Police, fire department or hospitals
In many instances, rnechanical.failures are covered
under Pontiac's comprehensive warranty. However, when other services are utilized, our advisors
will
explain any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information
to give the advisor:
a Location of vehicle
Telephone number of your location'
Vehicle model, year and color
Mileage of vehicle
Vehicle identification number
Vehicle license plate number Pontiac .reserves the right
to limit services
or
reimbursement to an owner or driver when in Pontiac's
judgement
the claims become excessive in frequency or
type of occurrence.
While we hope that you never have the occasion to use
our service, it is added security while traveling for you
and your
family. Remember, we're only a phone call
away. Pontiac Roadside Assistance
-- 1-800-ROADSIDE
or 1-800-762-3743.
' - - "'an Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance Program 'accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided
by the dealer or call
1-800-268-6800 for emergency services.
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GM Participation, BB,&AUT()
LINE' Palternative .mpu$e
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participationin
this
PrOgrm.
Both Pontiac and your Pontkc dealer are cokunitted to
making sure you are completely satisfied with your new
vehicle. Our experience has
shown that, if a situation
arises where
you fe'el your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is very
successful.
There may be instances where
an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the.New
Vehicle Limited Wmty. To assist in resolving these
disagreements, Pontiac voluntarily participates
in
BBB AUTO LINE.
Resolution Program*
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BBB AUTO LINE is an out-of-court program
administered
by the ,Better Business Bureau system to
settle disputes between customers and automobile
manufacturers.
This program is available free of charge
to customers
who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
yola may contact the BBB wing
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Teleph'one: 1-800-955-5 100
To file a claim, yon will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and 'a statement of the nature of your complaint.
Eligibility
is. limited by vehicle age and mileage, and
other factors. . , . . :. :,. .. ., ~$.
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . . . . . 1-800-551-4123
Canada
. . . . . . . . . i -800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for
all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding
of their vehicle. They are also useful fur
owners with the appropriate skill level or training who
wish
to perform “do-it-yourself” sewice. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
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Circuit Breakers and Fuses ................... 6-59
Cleaner.
Air .................. : ................. 6-17
Cleaning
Aluminum Wheels ............................ 6-54
Fabric
...................................... . 6-50
Glass ....................................... 6-52
Inside of Your Pontiac
......................... 6-49
Instrument Panel
.............................. 6-52
Leather
...................................... 6-5 1
Outside of Your Pontiac ........................ 6-53
Special Problems
............................. 6-50
Stains ...................................... 6-50
Tires ........................................6-54.
Vinyl ....................................... 6-51
Wheels .............. ...................... 6-54
Windshield and Wiper Blades
................... 6-52
Climate Control,
Standard ......................... -3 - 1
Clock, Setting the ................................. 3-9
Coinholder 2-49
.. Comfort Controls ................................ 3-1
Compact Disc Care
.............................. 3-27
Compact Disc Player ....................... 3 - 18, 3-20
Compact
Disc Player Errors ................... 3-19,3. -22
Compact Spare Tire ............................. 5-38
Compass, Electronic
............................ 2-8 1
Computer Command Ride ........................ 2-25
Console Storage
.................................. 2-49
Control
of a Vehicle .............................. 4-5
Convenience Net
............................... 2-52
Convex Outside Mirror .......................... 2-48
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Coolant ....................................... 6-22
Heater, Engine ............................... 2-20
Recovery Tank
............................... 5-19
Cooling System ................................ 5-17
Courtesy Transportation ........................... 8-7
Cruise Control
. : ............................... 2-37
Cupholders .................................... 2-49
Customer Assistance for Text Telephone Users
......... ,8-4
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure ..................... 8-2
Damage. Finish ............................... 6-54
Damage. Sheet Metal
............................ 6-54
Daytime Running
Lamps ......................... 2-42
Dead Battery
................................... 5-2
Defects. Reporting Safety
......................... 8-9
Defensive Drivin
................................ 4-1
Defogger. Rear Vfindow .......................... 3-8 .
Defogging ..................................... 3-8
Defrosting
..................................... 3-8
Delayed Illumination
............................ 2-44
Dimen8ions. Vehicle
............................ 6-66
Dolby B Noise Reduction .................. 3-14, 3-17
Ajar Message
................................ 2-79
Drive Position. Automatic Transaxle
................ 2-23
Driver Information Center
........................ 2-79
DIC.' .......................................... 2-79
Door
Locks ....................................... 2-3
Driver Position .................................. 1-10
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