phone PONTIAC BONNEVILLE 1998 Owners Manual

NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can
add what you want.
If you can, it’s very
important to do it properly. Added sound
equipment may interfere with the operation of
your vehicle’s engine, Delco Electronics radio or
other systems, and even damage them. Your
vehicle’s systems may interfere with the
operation of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
Care of Your Cassette Tape Player
A tape player that is not cleaned regularly can cause
reduced sound quality, ruined cassettes or a damaged
mechanism. Cassette tapes should be stored in their
cases away from contaminants, direct sunlight and
extreme heat.
If they aren’t, they may not operate
properly or may cause failure
of the tape player.
Your tape player should be cleaned regularly after every
50 hours of use. Your radio may display CLN to indicate
that
you have used your tape player for 50 hours without
resetting the tape clean timer.
If this message appears on
the display, your cassette tape player needs to be
cleaned. It will still play tapes, but you should clean it as
soon as possible to prevent damage to your tapes and
player. If
you notice a reduction in sound quality, try a
known good cassette to see
if it is the tape or the tape
player at fault. If this other cassette has no improvement
in sound quality, clean the tape player.
The recommended cleaning method for your cassette
tape player is the
use of a scrubbing action,
non-abrasive cleaning
cassette with pads which scrub
the tape head as
the hubs of the cleaner cassette turn.
The recommended cleaning cassette is available through
your dealership (GM Part No. 12344789).
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Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please
start with a very important safety device in your
Pontiac: Buckle up. (See “Safety Belts” in the Index.) Defensive driving really means “be ready
for anytlung.”
On city streets,
rural roads or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to be
careless and make mistakes. Anticipate what they might
do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough
following distance. It’s the best defensive driving
maneuver,
in both city and rural driving. You never
know when the vehicle in front of you is going to brake
or
turn suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task
-- such as concentrating on a cellular
telephone call, reading, or reaching for something on the
floor
-- makes proper defensive driving more difficult
and can even cause
a collision, with resulting injury.
Ask a passenger to help do things like
this, or pull
off the road in a safe place to do them yourself.
These simple defensive driving techniques could save your life.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen
if the road is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot
of water is standing on
the road. If you can see reflections from trees, telephone
poles
or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just
isn’t a hard and fast rule about hydroplaning. The
best advice is to slow down when it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine’s air intake and badly damage
your
engine. Never drive through water that is slightly
lower than the underbody of your vehicle. If you
can’t avoid deep puddles
or standing water, drive
through them
very slowly.
Some Other Rainy Weather Tips
0
0
Besides slowing down, allow some extra following
distance. And
be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared
to have your view restricted
by road spray.
Have
good tires with proper tread depth. (See
“Tires” in the Index.)
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tl
Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you need assistance. This section also tells you how to obtain\
service
publications and
how to report any safety defects.
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8-3
8-3
8-5
8-6 8-7
8-8
8-9
Pontiac Cares
What Makes
Up Pontiac Cares?
Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Pontiac Roadside Assistance Program Canadian Roadside Assistance
Pontiac Courtesy Transportation
GM Participation in an Alternative
Dispute Resolution Program
8- 10 Warranty Information
8-10 Reporting Safety Defects to the United
States Government
8-11 Reporting Safety Defects to the
Canadian Government
8- 11 Reporting Safety Defects to General Motors
8-11 Ordering Service and Owner Publications
in Canada

Pontiac Cares
A
r
r
.c
With PONTIAC CARES, you are never more than
a phone call away from having your concern taken
care
of.
The PONTIAC CARES philosophy and elements are
designed to
make you realize that Pontiac recognizes
you as a valuable customer, appreciates your purchase
decision, and is dedicated to taking care
of the most
important person
... YOU! PONTIAC CARES is: A
valuable feature that comes with every Pontiac, a feature that offers a multitude
of benefits that can give you
safety, security, comfort and convenience.
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For prompt assistance, please have the following information available to give the Customer Assistance Representative:
0 Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write Pontiac,
address your inquiry to:
Pontiac
Customer Assistance Center 31
E. Judson Street
Pontiac, MI 48342 In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Refer to your Warranty and Owner Assistance
Information
booklet for addresses of GM Overseas offices.
When contacting Pontiac, please remember that your
concern
will likely be resolved in the dealership, using the
dealer’s facilities, equipment and personnel.
That is why we
suggest you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired
and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center.
Any TTY user can communicate with
Pontiac
by dialing: 1-800-833-POW. (TTY users in
Canada can dial 1-800-263-3830.)
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Pontiac Roadside Assistance Program
A-
Security While You Travel
1-800-ROADSIEE (1-800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in
the Pontiac Roadside Assistance program.
This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number
is
staffed by a team of technically trained advisors, who
are available
24 hours a day, 365 days a year.
We take
anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to
the nearest
Pontiac dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
0 Fuel delivery
0 Keys locked in vehicle
0 Tow to nearest dealership for warranty service
0 Change a flat tire
0 Jumpstarts
0 Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details

We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Axports or train stations
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will
explain any payment obligations
you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
0
0
0
a
a
a
Location of vehicle
Telephone number
of your location
Vehicle model, year and color
Mileage
of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number Pontiac reserves the right to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive in frequency or
type of occurrence.
While we hope that you never have the occasion to use
our service, it is added security while traveling for you
and your family. Remember, we’re only
a phone call
away. Pontiac Roadside Assistance
-- 1-8Oo-ROADSIDE
or
1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations andor to discontinue its
participation in this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure
described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase
for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information in Canada is
1-800-668-5539.
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-PM-CARES or write:
Pontiac
Customer Assistance Center
31 E. Judson Street
Pontiac, MI
48342
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