PONTIAC BONNEVILLE 1999 Owners Manual

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7-39
USAGEFLUID/LUBRICANT
Floor Shift
LinkageLubriplate
Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI # 2
Category LB or GC
-LB.
Chassis
LubricationChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements of
NLGI # 2, Category LB
or GC
-LB.
Hood Latch
Assembly,
Secondary Latch,
Pivots, Spring
Anchor and
Release PawlLubriplate
Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI # 2,
Category LB or GC
-LB.
USAGEFLUID/LUBRICANT
Hood and
Door HingesMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Rear
Compartment,
Glove Box Door
and Console
Door HingesMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Weatherstrip
ConditioningDielectric Silicone Grease (GM
Part No. 12345579 or equivalent).

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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from ªOwner Checks andServicesº or ªPeriodic Maintenanceº can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

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Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

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Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

8-
First Edition for Pontiac Bonneville Owner's Manual ± 1999
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8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Pontiac Cares
8
-3 What Makes Up Pontiac Cares?
8
-3 Customer Satisfaction Procedure
8
-5 Customer Assistance for Text Telephone
(TTY) Users
8
-5 Customer Assistance Offices
8
-7 GM Mobility Program for Persons
with Disabilities
8
-8 Pontiac Roadside Assistance Program
8
-9 Canadian Roadside Assistance8
-10 Courtesy Transportation
8
-11 Warranty Information
8
-12 Reporting Safety Defects to the United
States Government
8
-12 Reporting Safety Defects to the
Canadian Government
8
-13 Reporting Safety Defects to General Motors
8
-13 Ordering Service and Owner Publications
in Canada

First Edition for Pontiac Bonneville Owner's Manual ± 1999
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8-2
Pontiac Cares
X±08±0003±V
With PONTIAC CARES, you are never more than
a phone call away from having your concern taken
care of.The PONTIAC CARES philosophy and elements are
designed to make you realize that Pontiac recognizes
you as a valuable customer, appreciates your purchase
decision, and is dedicated to taking care of the most
important person ... YOU! PONTIAC CARES is: A
valuable feature that comes with every Pontiac, a feature
that offers a multitude of benefits that can give you
safety, security, comfort and convenience.

First Edition for Pontiac Bonneville Owner's Manual ± 1999
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8-3 What Makes Up Pontiac Cares?

A 3 year/36,000 mile (60 000 km) Bumper to
Bumper Warranty

Customer Assistance

Roadside Assistance

Courtesy Transportation
All of these elements combine to make your driving
experience an enjoyable one and are discussed in greater
detail in your owner's manual. Pontiac is focusing on
the changing needs of our customers and is committed
to giving you an exceptional level of customer care
throughout your ownership experience. Our goal is
to create total customer enthusiasm in our product and
our services and make you the most satisfied customer
in the world.
Customer Satisfaction Procedure
X±08±0007±T

First Edition for Pontiac Bonneville Owner's Manual ± 1999
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8-4
Your satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-PM-CARES (1-800-762-2737). In Canada, contact
GM of Canada Customer Communication Centre in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you must file
with the GM/BBB Auto Line Program to enforce any
additional rights you may have. Canadian owners refer
to your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

First Edition for Pontiac Bonneville Owner's Manual ± 1999
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8-5
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus to
settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1
-800-833-PONT. (TTY users in
Canada can dial 1
-800-263-3830.)
Customer Assistance Offices
Pontiac encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Pontiac, the letter should be addressed to Pontiac's
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343-6008
1-800-PM-CARES (1-800-762-2737)
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-ROADSIDE

First Edition for Pontiac Bonneville Owner's Manual ± 1999
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8-6 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.
If toll-free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.