tire type PONTIAC FIREBIRD 1994 User Guide

impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Pontiac by
dialing: 1 -800-TDD-PONT (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
BBB AUTO LINE
-Alternative Dispute
Resolution Program
*
Both Pontiac and your Pontiac dealer are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if
a situation arises where you feel
your concern has not been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section
is very successful.
There may be instances where an
impartial third-party can assist in arriving
at
a solution to a disagreement regarding
vehicle repairs or interpretation
of the
New Vehicle Limited Warranty. To assist
in resolving these disagreements Pontiac
voluntarily participates in BBB AUTO
LINE. BBB AUTO LINE
is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease a GM vehicle.
If
you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO
LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary between you
and Pontiac.
If this mediation is unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require
you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at
1-800-955-5 100 or the
Pontiac Customer Assistance Center at
1 -800-PM-CARES. 1.
* This program may not be available
in all states, depending
on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
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Pontiac Roadside
Assistance
Security While You Travel
1-800-ROADSI~( 1-800-762-3743)
As the proud owner of a new Pontiac
vehicle, you are automatically enrolled
in the Pontiac Roadside Assistance
Program*. This value-added service is
intended to provide you with peace of
mind as you drive in the city or travel the
open road. Pontiac’s Roadside
Assistance toll-free
number is staffed by a team of trained
technical advisors who are available
24 hours a day,
365 days a year. We take
the anxiety out
of uncertain situations by
providing minor repair information over
the phone or making arrangements to tow
your vehicle to the nearest Pontiac dealer.
We will provide the following services for
3 years/36,000 miles, at no expense to
you:
Vehicle out of fuel
Keys locked in car
Tow to the nearest dealer for warranty
Change a flat tire
0 Jump starts
We have quick easy access to telephone
numbers of the following services
depending on your needs:
Hotels
Glass replacement
Rental vehicles or taxis
Police, fire department or hospitals In many instances, mechanical
failures are
covered under Pontiac’s comprehensive
warranty. However, when other services
are utilized, our advisors will explain any
payment obligations you might incur.
Pontiac reserves the right to limit services
or reimbursement to an owner or driver
when in Pontiac’s judgment the claims
become obsessive in frequency or type
of occurrence.
While we hope you never have the
occasion to use our service, it is added
security while traveling for you and
your family. Remember, we’re only ,a
phone call away. Pontiac Roadside
Assistance-1 -800-ROADSIDE or
1-800-762-3743.
Canadian Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
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