phone PONTIAC FIREBIRD 1995 Owners Manual

AM Stereo
This means the Delco@ system can receive C-QUAM@
stereo broadcasts. Many
AM stations around the country
use C-QUAM’ to produce stereo, though some do not.
(C-QUAM@ is a registered trademark of Motorola, Inc.)
If your Delco@ system can get C-QUAM@, your
STEREO light will come on when you’re receiving it.
Tips about your Audio System
Hearing damage from loud noise is almost undetectable
until it
is too late. Your hearing can adapt to higher
volumes
of sound. Sound that seems normal can be loud
and haul
to your hearing. Take precautions by
adjusting the volume control on your radio to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss or damage:
0 Adjust tbe volume control to the lowest setting.
9 Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can
add what you want.
If you can, it’s very
important to do
it properly. Added sound
equipment may interfere with the operation of
your vehicle’s engine, Delco@ radio or other
systems, and even damage them. And, your
vehicle’s systems may interfere with the
operation of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or
no contact with the road.
Hydroplaning doesn’t happen often. But it can if your
tires haven’t much tread or if the pressure
in one or
more is low. It can happen if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles, or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t
a hard and fast rule about hydroplaning. The
best advice is to slow down when it
is raining.
Some Other Rainy Weather Tips
0 Turn on your low-beam headlamps -- not just your . -,
parking lights -- to help make you more visible to
others.
Besides slowing down, allow-some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
, .
ahead, and be prepared to have your view restricted .
by road spray.
Have good tires with proper tread depth. (See
“Tires” in the Index.)
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Your name, address, .home and business telephone
numbers
Vehicle Identification Number (This is available
fraa the vehicle registration or title, or the plate at
the left top of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We ebcourage you to call the toll-free number listed
previously in order to give your inquiry prompt attention. However,
if you wish to write Pontiac, write to:
United States
Pontiac Division
Customer Assistance Center One Pontiac Plaza
Pontiac,
MI 48340-2952
Canada
General Motors of Canada Limited
Customer Assistance Centre 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices.
When contacting Pontiac, please remember that your
concern will likely be resolved in the dealership, using
the dealership’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for the Hearing
or Speech Impaired
(TDD)
To assist customers who have hearing difficulties,
Pontiac has installed special
TDD (Telecommunication
Devices for the Deaf) equipment at its Customer
Assistance Center. Any hearing or speech impaired
customer who has access to a TDD or a conventional
teletypewriter
(TTY) can communicate with Pontiac by
dialing: 1-800-TDD-PONT. (TDD users in Canada can dial 1-800-263-3830.)
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements Pontiac voluntarily participates in BBB
AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers
who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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Pontiac Roadside Assistance Program
Security While You Travel
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance Program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team
of technically trained advisors who are
available
24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle
to the nearest Pontiac
dealer.
We will provide the following services for
3 years/36,000 miles, at no expense to you:
Vehicle out of fuel
Keys locked in vehicle
Tow to nearest dealer for warranty
1-800-ROADSIDE 1-800-762-3743
a
a
a
Change a flat tire
Jump starts Courtesy Transportation. For warranty repairs during
the Bumper-to-Bumper coverage period, interim
transportation may be available under the Pontiac
Courtesy Transportation Program. Please consult
your dealer for details.
In Canada, please consult
your GM dealer for information on Courtesy
Transportation.
We have quick, easy access to telephone numbers of the
following services depending on your needs:
Hotel
Glass replacement
Rental vehicles or taxis
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However, when other outside services
are utilized, our advisors
will explain any payment obligations you might incur.
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For prompt and efficient assistance when calling, please
provide the following information to the advisor:
Location of vehicle
Telephone number of your location b1 ,{ - .., . , 8. ,.I ..
2. -,
0 Vehicle model, year, and color
0 Mileage of vehicle
Vehicle identification number
Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become obsessive in frequency or
type
of occurrence.
While we hope that you never have the occasion to use
our service, it is added security while travelling for you
and your
family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance--
1-800-ROADSIDE
or 1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer
or call
1-800-248-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States 1-800-551-4123
Canada 1-800-668-5539
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