mileage PONTIAC FIREBIRD 1996 Owner's Guide

We have quick, easy access to telephone numbers of the Pontiac reserves the right to limit services or
following additional services depending, on your needs: reimbursement
to an owner or driver
when in Pontiac’s
a
0
a
In
Glass replacement
Rental vehicle or taxis
Police,
fire department or hospitals
many instances, mechanical failures
are covered
under Pontiae’s comprehensive
warranty. However,
when other services are utilized, our advisors will
explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
0 Mileage of vehicle
a Vehicle Identification Number
0 Vehicle license plate number judgement
the claims become excessive in frequency or
type of occurrence.
While we
hope that you never have the occasion to use
our service, it is added security while traveling for you
and yo’ur family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1 -800-ROADSIDD
or.
1-800-762-3743.
Canadian Roadside Assistance
Vehicks purchased in Canada have an extensive
Roadside Assistance Program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided
by the dealer or call
1-800-268-6800 for emergency services.
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GM Participation in BBB AUTO
LINE -- Alternative Dispute r, - ... I ., . - .'
"--Resolution Program*
*This- program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty
and Owner Assistance Informaticm booklet.
GeneralMotors reserves the right to change eligibility
limitations and/or
to discontinue its participation in
this program,.
Both Pontiac and your Pontiac dealer are committed to'
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arjses where you feel your concern has not been
adequately
addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may
be instances where an impartial third party
can
assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited
Warianty. To assist in resolving these
disagreements,
Pontiac voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered
by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers.
This program is available fkee of charge
to customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you
may contact the BBB using
the toll-free telephone number
or write them at the
following address: m,--.:-, 4 :
BBB AUTO LINE
Council sf Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement
of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.
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