service PONTIAC FIREBIRD 1998 Manual Online

Throttle System Inspection
Inspect the throttle system for interference or binding,
and for damaged or missing parts. Replace parts as
needed. Replace any components that have high effort
or excessive wear.
Do not lubricate accelerator and
cruise control cables.
Rear Axle Service
Check the gear lubricant level in the rear axle and add if
needed. See “Rear Axle” in the Index. A fluid loss
may indicate
a problem. Check the axle and repair it
if needed.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for wear and rotors
for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking
brake adjustment. You may need to have your brakes
inspected more often if your driving habits or conditions
result in frequent braking.
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Part E: Maintenance Record
After the scheduled services are performed, record the Services” or “Periodic Maintenance”\
can be added on
date, odometer reading and who performed the service the following record pages. Also, you should retain dl
in the boxes provided after the maintenance interval. maintenance r\
eceipts. Your owner information portfolio
Any additional information from “Owner Checks and
is a convenient place to store them.
I
Maintenance Record
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Maintenance Record
ODOMETER I
READING SERVICED BY MAINTENANCE PERFORMED
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I
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED SERVICED BY READING
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&f Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you need as\
sistance. This section also tells you how to obtain service publications and how to report any safety defects.
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Pontiac Cares
What Makes Up Pontiac Cares?
Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Pontiac Roadside Assistance Program
Canadian Roadside Assistance
Pontiac Courtesy Transportation
GM Participation in an Alternative
Dispute Resolution Program 8-
10 Warranty Information
8-10 Reporting Safety Defects to the United
States Government
8-11 Reporting Safety Defects to the
Canadian Government
8-11 Reporting Safety Defects to General Motors
8-11 Ordering Service and Owner Publications in Canada
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What Makes Up Pontiac Cares?
0 A 3 year/36,000 mile (60 000 km) Bumper to
Bumper Warranty
0 Customer Assistance
Roadside Assistance
Courtesy Transportation
All
of these elements combine to make your driving
experience an enjoyable one, and
are discussed in
greater detail further in your owner’s manual. Pontiac is
focusing on the changing needs of our customers and
is committed to giving you an exceptional level
of
customer care throughout your ownership experience.
Our
goal is to create total customer enthusiasm in our
product and our services, and make you the most
satisfied customer in the world.
Customer Satisfaction Procedure
A
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Pontiac dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you may have. However,
if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact
the Pontiac Customer Assistance Center by
calling
1-800-PM-CARES. In Canada, contact
GM of Canada Customer Communication Centre in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In herto Rico: 1-800-496-9992 (English) or
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-751-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
0 In all other Caribbean countries: (809) 763 - 13 15
1-800-496-9993 (Spanish)
Viigin
Islands: 1-800-534-0122
0 In other overseas locations, call GM Overseas
Distribution Corporation
in Canada at:
(905) 644-4 1 12.
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Pontiac Roadside Assistance Program
Security While You Travel
1-800-ROADSIEE (1-800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled
in the Pontiac Roadside Assistance
program. This value-added service is
intended to provide
you with peace of mind as you
drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team
of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out
of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
0 Fuel delivery
0 Keys locked in vehicle
0 Tow to nearest dealership for warranty service
Change a flat tire
0 Jumpstarts
0 Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details

We have quick, easy access to telephone numbers of the
following additional services depending
on your needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
0 Police, fire department or hospitals
In many instances, mechanical failures
are covered
under Pontiac’s comprehensive warranty. However,
when other services
are utilized, our advisors will
explain any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
0 Telephone number of your location
Vehicle model, year and color
0 Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number Pontiac reserves the right
to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive in frequency or
type of occurrence.
While we hope that you never have the occasion to
use
our service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1-800-ROADSIDD
or 1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the separate brochure provided
by the dealer or call
1-800-268-6800 for emergency services.
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Pontiac Courtesy Transportation
Pontiac strives to give you a worry-free ownership of
your vehicle, and we realize the inconvenience of being
without a car.
So Pontiac has come up with a way to
eliminate any frustrations you might have when trying
to get a ride to work,
or wondering how you will get
home. Well, your worries are over. Pontiac provides
no-cost transportation when you bring your
1998 Pontiac in for warranty service.
It applies to any repair covered under the
3 year/36,000
mile (60 000 km) limited warranty, and to
any 1998 Pontiac requiring repair as a result of product
recall or special policy situations. For
same day service,
you are entitled to one-way shuttle service of up to
10 miles (16
km). If the vehicle requires multiple day
repairs, you’re entitled
to either a Pontiac loaner or
reimbursement for a rental car, up to $30/day, for up
to five days.
Some state insurance regulations make
it impractical to
rent vehicles to people under
21 years of age. If you are
under 21 and have difficulty renting a vehicle, Pontiac
will reimburse you, up to $30/day, for any documented
transportation you receive.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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