ESP PONTIAC G5 2007 Owner's Manual

Temperature – A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to the
generation of heat and its ability to dissipate heat
when tested under controlled conditions on a
specied indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109.
Grades B and A represent higher levels of
performance on the laboratory test wheel than
the minimum required by law.
Warning:The temperature grade for this tire
is established for a tire that is properly inated and
not overloaded. Excessive speed, underination,
or excessive loading, either separately or in
combination, can cause heat buildup and possible
tire failure.
Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned
and balanced carefully at the factory to give you
the longest tire life and best overall performance.
Adjustments to wheel alignment and tire balancing
will not be necessary on a regular basis. However,
if you notice unusual tire wear or your vehicle
pulling to one side or the other, the alignment may
need to be checked. If you notice your vehicle
vibrating when driving on a smooth road, your tires
and wheels may need to be rebalanced. See your
dealer for proper diagnosis.
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Notice:If your vehicle has a tire size other than
P205/55R16 or P205/50R17, use tire chains only
where legal and only when you must. Use only
SAE Class S-type chains that are the proper
size for your tires. Install them on the front tires
and tighten them as tightly as possible with the
ends securely fastened. Drive slowly and follow
the chain manufacturer’s instructions. If you
can hear the chains contacting your vehicle,
stop and retighten them. If the contact
continues, slow down until it stops. Driving
too fast or spinning the wheels with chains on
will damage your vehicle.
If a Tire Goes Flat
It is unusual for a tire to blowout while you are
driving, especially if you maintain your vehicle’s
tires properly. If air goes out of a tire, it is much
more likely to leak out slowly. But if you should ever
have a blowout, here are a few tips about what to
expect and what to do:
If a front tire fails, the at tire will create a drag that
pulls the vehicle toward that side. Take your foot off
the accelerator pedal and grip the steering wheel
rmly. Steer to maintain lane position, and then
gently brake to a stop well out of the traffic lane.A rear blowout, particularly on a curve, acts much
like a skid and may require the same correction you
would use in a skid. In any rear blowout remove
your foot from the accelerator pedal. Get the vehicle
under control by steering the way you want the
vehicle to go. It may be very bumpy and noisy, but
you can still steer. Gently brake to a stop, well off
the road if possible.
{CAUTION:
Lifting a vehicle and getting under it to
do maintenance or repairs is dangerous
without the appropriate safety equipment
and training. The jack provided with your
vehicle is designed only for changing a at
tire. If it is used for anything else, you or
others could be badly injured or killed if the
vehicle slips off the jack. Use the jack
provided with your vehicle only for
changing a at tire.
If a tire goes at, the next part shows how to use the
jacking equipment to change a at tire safely.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Pontiac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Pontiac Customer Assistance
Center by calling 1-800-762-2737. In Canada,
contact GM of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or
the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Pontiac, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
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Roadside Assistance Program
As the owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road. Contact
Pontiac’s Roadside Assistance toll-free at
1-800-ROADSIDE (762-3743). Roadside
Assistance Representatives are available 24 hours
a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to
gain entry into your vehicle. Delivery of
the replacement key will be covered within
10 miles (16 km).
Emergency Tow:Tow to the nearest
dealership for warranty service or in the event
of a vehicle-disabling accident. Assistance
provided when the vehicle is mired in
sand, mud, or snow.
Flat Tire Change:Installation of a spare tire
will be covered at no charge. The customer
is responsible for the repair or replacement of
the tire if not covered by a warrantable
failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Pontiac’s Bumper-to-Bumper warranty.
However, when other services are utilized, our
Roadside Assistance Representatives will explain
any payment obligations you might incur.
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty
repairs, reimbursement of public transportation
expenses may be available, for up to a maximum
of ve days. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses
may be available, up to a ve-day maximum.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for a warranty repair. Reimbursement
will be limited to a maximum amount per day and
must be supported by receipts. This requires
that you sign and complete a rental agreement and
meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage,
credit card, etc.You are responsible for fuel usage charges and
may also be responsible for taxes, levies, usage
fees, excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited
Warranty. A separate booklet entitledWarranty
and Owner Assistance Informationfurnished with
each new vehicle provides detailed warranty
coverage information.
Courtesy Transportation is available only at
participating dealers and all program options,
such as shuttle service, may not be available at
every dealer. Please contact your dealer for
specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
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To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the
lessee,
in response to an official request of police or
similar government office,
as part of GM’s defense of litigation through
the discovery process, or
as required by law.
In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or
manual for information on its operations and
data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
GM dealer or a private collision repair facility
to x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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