service PONTIAC G5 2009 Manual Online

Engine Coolant Level Check
Check the engine coolant level and add DEX-COOL®
coolant mixture if necessary. SeeEngine Coolant
on page 5-24.
Windshield Washer Fluid Level Check
Check the windshield washer uid level in the
windshield washer uid reservoir and add the proper
uid if necessary.
At Least Once a Month
Tire Ination Check
Inspect the vehicle’s tires and make sure they are
inated to the correct pressures. Do not forget to check
the spare tire, if the vehicle has one. SeeInflation - Tire
Pressure on page 5-55. If the vehicle has a spare tire,
check to make sure it is stored securely. SeeChanging
a Flat Tire on page 5-80.
Tire Wear Inspection
Tire rotation may be required for high mileage highway
drivers prior to the Engine Oil Life System service
notication. Check the tires for wear and, if necessary,
rotate the tires. SeeTire Inspection and Rotation on
page 5-63.
At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. SeeParking Brake on page 2-30.
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. For automatic transmission vehicles, try to start the
engine in each gear. The vehicle should start only
in P (Park) or N (Neutral). If the vehicle starts in any
other position, contact your dealer/retailer for service.
For manual transmission vehicles, put the shift lever
in Neutral, push the clutch pedal down halfway, and
try to start the engine. The vehicle should start only
when the clutch pedal is pushed down all the way to
the oor. If the vehicle starts when the clutch pedal is
not pushed all the way down, contact your dealer/
retailer for service.
6-9

Automatic Transmission Shift Lock
Control System Check
{CAUTION:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you
or others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle. It should be parked on a
level surface.
2. Firmly apply the parking brake. SeeParking Brake
on page 2-30.
Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but
do not start the engine. Without applying the regular
brake, try to move the shift lever out of P (Park) with
normal effort. If the shift lever moves out of P (Park),
contact your dealer/retailer for service.
Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.
For automatic transmission vehicles, the ignition
should turn to LOCK/OFF only when the shift
lever is in P (Park). The ignition key should
come out only in LOCK/OFF.
For manual transmission vehicles, the ignition key
should come out only in LOCK/OFF.
Turn the steering wheel to the left and to the right.
It should only lock when turned to the right. Contact
your dealer/retailer if service is required.
6-10

Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{CAUTION:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to roll.
Be ready to apply the regular brake at once should
the vehicle begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
To check the parking brake’s holding ability: With
the engine running and transmission in N (Neutral),
slowly remove foot pressure from the regular
brake pedal. Do this until the vehicle is held by
the parking brake only.
To check the P (Park) mechanism’s holding
ability: With the engine running, shift to P (Park).
Then release the parking brake followed by the
regular brake.
Contact your dealer/retailer if service is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care
to clean thoroughly any areas where mud and other
debris can collect.
6-11

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-8can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for
Text Telephone (TTY) Users.........................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation Program....................7-10
Collision Damage Repair................................7-12Reporting Safety Defects................................7-15
Reporting Safety Defects to the
United States Government..........................7-15
Reporting Safety Defects to the
Canadian Government................................7-16
Reporting Safety Defects to General Motors.....7-16
Service Publications Ordering Information.........7-16
Vehicle Data Recording and Privacy................7-17
Event Data Recorders...................................7-18
OnStar
®......................................................7-19
Navigation System........................................7-19
Radio Frequency Identication (RFID)..............7-19
Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns
with the sales transaction or the operation of the
vehicle will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, in the U.S., call the Pontiac Customer Assistance
Center at 1-800-762-2737. In Canada, call General
Motors of Canada Customer Communication Centre at
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument
panel and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Pontiac, remember that your concern
will likely be resolved at a dealer’s facility. That is
why we suggest you follow Step One rst.
7-2

STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed after
following the procedure outlined in Steps One and Two,
General Motors of Canada Limited wants you to be
aware of its participation in a no-charge Mediation/
Arbitration Program. General Motors of Canada
Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle
service claims. The program provides for the review
of the facts involved by an impartial third party arbiter,
and may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you le your
complaint to the nal decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and
free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identication Number (VIN).
7-4

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/pontiac
Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Pontiac dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Pontiac — www.pontiac.com
Pontiac Merchandise — www.pontiacmall.com
Help Center — www.pontiac.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred
GM dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
7-5