PONTIAC GRAND AM 1997 Owners Manual

I USAGE
Manual Transaxle Shift
Linkage
I
Clutch Linkage
Pivot Points
Windshield
Washer Solvent
FLUIDLUBRICANT
Chassis lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB or
GC-LB.
Engine oil.
GM Optikleen’ Washer Solvent
(GM Part No. 1051515) or
equivalent.
USAGE
Hood Latch
Assembly, Pivots, Spring
Anchor and
Release Pawl
Hood and Door
Hinges, Rear
Folding Seat
Weatherstrip Conditioning
FLUIDLUBRICANT
Lubriplate lubricant aerosol (GM
Part No. 12346293 or equivalent)
or lubricant meeting requirements
of NLGI
# 2, Category LB or
GC-LB.
Multi-pu ose lubricant,
Superlube
% (GM Part
No. 12346241 or equivalent).
Dielectric Silicone Grease (GM
Part No. 12345579 or equivalent).
See “Replacement Parts” in the Index for recommended
replacement filters and spark plugs.
7-48

Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
I DATE I READING I SERVICED BY I MAINTENANCE PERFORMED
7-49

Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
7-50

7 Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you need assistance. This section also tells you how to obtain service
publications
and how to report any safety defects.
8-2
8-3 8-5
8-6
8-9
8- 10 Pontiac Cares
Customer Satisfaction Procedure
Customer Assistance
for Text Telephone
(TTY) Users
Pontiac Roadside Assistance Program GM Participation in an Alternative Dispute
Resolution Program Warranty Information 8-10
8-11
8-11
8-11 Reporting Safety Defects
to the
United States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to
General Motors
Ordering Service and Owner Publications
in Canada
8-1

Pontiac Cares
v
PONTIAC
With PONTIAC CARES, you are never more than
a phone call away from having your concern taken
care of.
The PONTIAC CARES philosophy and elements are
designed to make you realize that Pontiac recognizes
you as a valuable customer, appreciates your purchase
decision, and is dedicated to taking care
of the most
important person
... YOU! PONTIAC CARES is: A
valuable feature that comes with every Pontiac, a feature
that offers a multitude
of benefits that can give you
safety, security, comfort
and convenience.
8-2

What makes up Pontiac Cares?
0 A 3 year/36,000 mile (60 000 km) Bumper to
Bumper Warranty
Customer Assistance
0 Roadside Assistance
Courtesy Transportation
All of these elements combine to make your driving
experience an enjoyable one, and are discussed in
greater detail further in your owner's manual. Pontiac is
focusing
on the changing needs of our customers and
is committed to giving you an exceptional level
of
customer care throughout the ownership experience.
Our goal is to create total customer enthusiasm in our
product and our services, and make you the most
satisfied customer in the world.
Customer Satisfaction Procedure
8-3

Pontiac dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Pontiac Customer Assistance Center by
calling 1-800-PM-CARES.
In Canada, contact
GM of Canada Customer Communication Centre in
Oshawa by calling 1-800-263-3777 (English)
or
1-800-263-7854 (French). For
help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
In the U.S. Virgin Islands: 1-800-496-9994
1-800-496-9993 (Spanish)
0 In the
Dominican Republic: 1-800-75 1-4135
In the Bahamas: 1-800-389-0009
(English)
or 1-800-751-4136 (Spanish)
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM International
Product Center in Canada at (905) 644-41 12.
8-4

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write Pontiac,
address your inquiry to:
Pontiac Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2952 In Canada,
write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting Pontiac, please remember that your concern will likely
be resolved in the dealership, using the
dealer’s facilities, equipment and personnel. That is why we \
suggest you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1-800-833-PONT. (TTY users in
Canada can dial 1-800-263-3830.)
8-5

Pontiac Roadside Assistance Program Security While You Travel
1 -800-ROADSIX (1 -800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available
24 hours a day, 365 days a year.
We take anxiety out
of uncertain situations by providing
minor repair information over the phone or making arrangements to tow your vehicle to the nearest
Pontiac dealer.
8-6

We will provide the following services for
3 year/36,000 miles
(60 000 km), at no expense to you:
Fuel delivery
0 Keys locked in vehicle
0 Tow to nearest dealership for warranty service
Change a flat tire
0 Jump starts
0 Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details
We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
0 Hotels
Glass replacement
Rental vehicle or taxis
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However, when other services
are utilized, our advisors will
explain any payment obligations you might incur. For prompt and efficient assistance when calling, please
provide the following information
to give the advisor:
Location of vehicle
0 Telephone number of your location
0 Vehicle model, year and color
0 Mileage of vehicle
Vehicle Identification Number (VIN)
0 Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive in frequency or
type of occurrence.
While we hope that you never have the occasion to use our service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1-800-ROADSIE
or
1-800-762-3743.