phone PONTIAC GRAND AM 2004 User Guide

While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Pontiac Roadside Assistance: 1-800-ROADSIDE
(762-3743), text telephone (TTY) users, call
1-888-889-2438.
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty
Pontiac reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
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Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
Customizing the Automatic Door Locks on
Vehicles with a Manual Transaxle:................... 2-9
Customizing the Automatic Door Locks on
Vehicles with an Automatic Transaxle:.............. 2-9
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Daytime Running Lamps (DRL).........................3-14
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-20
Delayed Headlamps........................................3-16
Delayed Locking............................................... 2-8Dinghy Towing................................................4-33
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-34
Dome Lamp...................................................3-17
Door
Delayed Locking........................................... 2-8
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Programmable Automatic Door Locks............... 2-8
Rear Door Security Locks.............................2-10
Driver
Position, Safety Belt.....................................1-14
Six-Way Power Seat...................................... 1-3
Driving
At Night.....................................................4-17
City...........................................................4-21
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-22
Hill and Mountain Roads..............................4-25
In Rain and on Wet Roads...........................4-19
Winter........................................................4-26
Driving On Grades..........................................4-46
Driving on Snow or Ice....................................4-27
Driving Through Deep Standing Water...............4-20
Driving Through Flowing Water.........................4-21
Driving with a Trailer.......................................4-44
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