service PONTIAC GRAND PRIX 2000 Repair Manual

7-15
Part B: Owner Checks and Services
Listed in this part are owner checks and services which
should be performed at the intervals specified to help
ensure the safety, dependability and emission control
performance of your vehicle.
Be sure any necessary repairs are completed at once.
Whenever any fluids or lubricants are added to your
vehicle, make sure they are the proper ones,
as shown in Part D.
At Each Fuel Fill
It is important for you or a service station attendant to
perform these underhood checks at each fuel fill.
Engine Oil Level Check
Check the engine oil level and add the proper oil if
necessary. See ªEngine Oilº in the Index for
further details.Engine Coolant Level Check
Check the engine coolant level and add DEX
-COOL

coolant mixture if necessary. See ªEngine Coolantº in
the Index for further details.
Windshield Washer Fluid Level Check
Check the windshield washer fluid level in the
windshield washer tank and add the proper fluid if
necessary. See ªWindshield Washer Fluidº in the Index
for further details.
At Least Once a Month
Tire Inflation Check
Make sure tires are inflated to the correct pressures.
Don't forget to check your spare tire. See ªTiresº in the
Index for further details.
Cassette Deck Service
Clean cassette deck. Cleaning should be done every
50 hours of tape play. See ªAudio Systemsº in the Index
for further details.

7-16 At Least Twice a Year
Restraint System Check
Make sure the safety belt reminder light and all your
belts, buckles, latch plates, retractors and anchorages are
working properly. Look for any other loose or damaged
safety belt system parts. If you see anything that might
keep a safety belt system from doing its job, have it
repaired. Have any torn or frayed safety belts replaced.
Also look for any opened or broken air bag coverings,
and have them repaired or replaced. (The air bag system
does not need regular maintenance.)
Wiper Blade Check
Inspect wiper blades for wear or cracking. Replace blade
inserts that appear worn or damaged or that streak or
miss areas of the windshield. Also see ªWiper Blades,
Cleaningº in the Index.
Weatherstrip Lubrication
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth. During very cold,
damp weather more frequent application may be
required. (See ªRecommended Fluids and Lubricantsº
in the Index.)Automatic Transaxle Check
Check the transaxle fluid level; add if needed. See
ªAutomatic Transaxle Fluidº in the Index. A fluid loss
may indicate a problem. Check the system and repair
if needed.
At Least Once a Year
Key Lock Cylinders Service
Lubricate the key lock cylinders with the lubricant
specified in Part D.
Body Lubrication Service
Lubricate all hood hinges, hood latch assembly,
secondary latch, pivots, spring anchor, release pawl,
door hinges, rear compartment, glove box door, console
door and any folding seat hardware. Part D tells you
what to use. More frequent lubrication may be required
when exposed to a corrosive environment.

7-17
Starter Switch Check
CAUTION:
When you are doing this check, the vehicle could
move suddenly. If it does, you or others could be
injured. Follow the steps below.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake (see ªParking
Brakeº in the Index if necessary) and the
regular brake.
NOTE: Do not use the accelerator pedal, and be
ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The starter
should work only in PARK (P) or NEUTRAL (N).
If the starter works in any other position, your
vehicle needs service.Automatic Transaxle Shift Lock Control
System Check
CAUTION:
When you are doing this check, the vehicle could
move suddenly. If it does, you or others could be
injured. Follow the steps below.
1. Before you start, be sure you have enough room
around the vehicle. It should be parked on a
level surface.
2. Firmly apply the parking brake (see ªParking Brakeº
in the Index if necessary).
NOTE: Be ready to apply the regular brake
immediately if the vehicle begins to move.
3. With the engine off, turn the key to the RUN
position, but don't start the engine. Without applying
the regular brake, try to move the shift lever out of
PARK (P) with normal effort. If the shift lever
moves out of PARK (P), your vehicle needs service.

7-18
Ignition Transaxle Lock Check
While parked, and with the parking brake set, try to turn
the ignition key to LOCK in each shift lever position.

The key should turn to LOCK only when the shift
lever is in PARK (P).

The key should come out only in LOCK.
Parking Brake and Automatic Transaxle PARK (P)
Mechanism Check
CAUTION:
When you are doing this check, your vehicle
could begin to move. You or others could be
injured and property could be damaged. Make
sure there is room in front of your vehicle in case
it begins to roll. Be ready to apply the regular
brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.

To check the parking brake's holding ability: With
the engine running and transaxle in NEUTRAL (N),
slowly remove foot pressure from the regular brake
pedal. Do this until the vehicle is held by the parking
brake only.

To check the PARK (P) mechanism's holding ability:
With the engine running, shift to PARK (P).
Then release the parking brake followed by the
regular brake.
Underbody Flushing Service
At least every spring, use plain water to flush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.

7-19
Part C: Periodic
Maintenance Inspections
Listed in this part are inspections and services which
should be performed at least twice a year (for instance,
each spring and fall). You should let your dealer's
service department or other qualified service center do
these jobs. Make sure any necessary repairs are
completed at once.
Proper procedures to perform these services may be
found in a service manual. See ªService and Owner
Publicationsº in the Index.
Steering, Suspension and Front Drive Axle
Boot and Seal Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear or lack of lubrication. Inspect the power steering
lines and hoses for proper hook
-up, binding, leaks,
cracks, chafing, etc. Clean and then inspect the drive
axle boot seals for damage, tears or leakage.
Replace seals if necessary.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out
-of-position parts as well as open seams,
holes, loose connections or other conditions which could
cause a heat build
-up in the floor pan or could let
exhaust fumes into the vehicle. See ªEngine Exhaustº
in the Index.
Engine Cooling System Inspection
Inspect the hoses and have them replaced if they are
cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace as needed. Clean the outside
of the radiator and air conditioning condenser. To help
ensure proper operation, a pressure test of the cooling
system and pressure cap is recommended at least once
a year.

7-23
Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from ªOwner Checks andServicesº or ªPeriodic Maintenanceº can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

7-24
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Pontiac Cares
8
-3 What Makes Up Pontiac Cares?
8
-3 Customer Satisfaction Procedure
8
-5 Customer Assistance for Text Telephone
(TTY) Users
8
-5 Customer Assistance Offices
8
-7 GM Mobility Program for Persons
with Disabilities
8
-8 Pontiac Roadside Assistance Program
8
-9 Canadian Roadside Assistance8
-10 Courtesy Transportation
8
-11 Warranty Information
8
-12 Reporting Safety Defects to the United
States Government
8
-12 Reporting Safety Defects to the
Canadian Government
8
-13 Reporting Safety Defects to General Motors
8
-13 Ordering Owner Publications in Canada

8-3 What Makes Up Pontiac Cares?

A 3 year/36,000 mile (60 000 km)
Bumper
-to-Bumper Warranty

Customer Assistance

Roadside Assistance

Courtesy Transportation
All of these elements combine to make your driving
experience an enjoyable one and are discussed in greater
detail in your owner's manual. Pontiac is focusing on
the changing needs of our customers and is committed
to giving you an exceptional level of customer care
throughout your ownership experience. Our goal is
to create total customer enthusiasm in our product and
our services and make you the most satisfied customer
in the world.
Customer Satisfaction Procedure

8-4
Your satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet
for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).