ESP PONTIAC GRAND PRIX 2008 Owner's Guide

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you
with shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available.
Claim amounts should reect actual costs and be
supported by original receipts. See your dealer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary
and may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for
fuel usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage, or rental
usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not
be available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either
new Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the
repair using aftermarket parts. Discuss this with
your repair professional, and insist on Genuine GM
parts. Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
GM parts, even if your insurance coverage does not
pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits
with that company. In such cases, you can have control
of the repair and parts choices as long as cost stays
within reasonable limits.
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Important:EDR data is recorded by your vehicle
only if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR data
with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the
special equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of the lessee;
in response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be
used for GM research needs or may be made available
to others for research purposes, where a need is
shown and the data is not tied to a specic vehicle
or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-40in
this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not
use or record personal information or link with any other
GM system containing personal information.
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