PONTIAC SOLSTICE 2009 Owners Manual

Usage Fluid/Lubricant
Rear AxleSAE 75W-90 Synthetic
Axle Lubricant (GM Part
No. U.S. 89021677, in
Canada 89021678) meeting
GM Specication 9986115.
Rear Axle
(Limited-Slip
Differential)SAE 75W-90 Synthetic Axle
Lubricant (GM Part No.
U.S. 89021677, in
Canada 89021678) meeting GM
Specication 9986115. With a
complete drain and rell add
4 ounces (118 ml) of Limited-Slip
Axle Lubricant Additive
(GM Part No. U.S. 1052358, in
Canada 992694) where required.
SeeRear Axle on page 5-40.
Chassis
LubricationChassis Lubricant
(GM Part No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.Usage Fluid/Lubricant
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring
Anchor, and
Release PawlLubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293, in
Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and Door
HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant (GM Part No.
U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease
(GM Part No. U.S. 12345579, in
Canada 992887).
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Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer/retailer.
Maintenance Replacement Parts
Part Part Number ACDelco Part Number
Engine Air Cleaner/Filter
2.0L L4 Engine 15925738 A3084C
2.4L L4 Engine 15287103 A3076C
Engine Oil Filter 12605566 PF457G
Spark Plugs
2.0L L4 Engine 12620540 41-108
2.4L L4 Engine 12598004 41-103
Wiper Blades
Driver Side — 16 in (40 cm) 10344209 —
Passenger Side — 22 in (55 cm) 10344210 —
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Engine Drive Belt Routing
Belt routing for air conditioning (AC) shown. Dotted line
represents routing for vehicles without AC.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-8can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-6
Scheduling Service Appointments.....................7-8
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-10Reporting Safety Defects................................7-13
Reporting Safety Defects to the United
States Government....................................7-13
Reporting Safety Defects to the Canadian
Government..............................................7-13
Reporting Safety Defects to General Motors.....7-14
Service Publications Ordering Information.........7-14
Vehicle Data Recording and Privacy................7-15
Event Data Recorders...................................7-15
OnStar
®......................................................7-16
Navigation System........................................7-16
Radio Frequency Identication (RFID)..............7-16
Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Pontiac Customer Assistance Center
at 1-800-762-2737. In Canada, call General Motors of
Canada Customer Communication Centre at
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Pontiac, remember that your concern
will likely be resolved at a dealer’s facility. That is
why we suggest you follow Step One rst.
STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satised with your new vehicle. However,
if you continue to remain unsatised after following
the procedure outlined in Steps One and Two, you can
le with the BBB Auto Line Program to enforce your
rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
7-2

charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You can contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you
to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors of
Canada Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle
service claims. The program provides for the review ofthe facts involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you le your complaint
to the nal decision, should be completed in
approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free of
charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identication Number (VIN).
7-3

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/pontiac
Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Pontiac dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Pontiac−www.pontiac.com
Pontiac Merchandise — www.pontiacmall.com
Help Center — www.pontiac.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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