phone PONTIAC VIBE 2010 User Guide

Filling a Portable Fuel
Container
{CAUTION
Never fill a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel vapor.
You can be badly burned and the
vehicle damaged if this occurs. To
help avoid injury to you and others:
•Dispense fuel only into
approved containers.
•Do not fill a container while
it is inside a vehicle, in a
vehicle’s trunk, pickup bed, or
on any surface other than the
ground.(Continued)
CAUTION (Continued)
•Bring the fill nozzle in contact
with the inside of the fill
opening before operating the
nozzle. Contact should be
maintained until the filling is
complete.
•Do not smoke while
pumping fuel.
•Do not use a cellular phone
while pumping fuel.
Towing
General Towing
Information
Only use towing equipment that has
been designed for your vehicle.
Contact your dealer/retailer or towing
retailer for assistance with preparing
the vehicle for towing a trailer.
See the following trailer towing
information in this section:
•For information on driving while
towing a trailer, see Driving
Characteristics and Towing Tips.
•For maximum vehicle and trailer
weights, see Trailer Towing.
•For information on equipment to
tow a trailer, see Towing
Equipment.
For information on towing a disabled
vehicle, see Towing the Vehicle
on page 9-73. For information on
towing the vehicle behind another
vehicle — such as a motorhome, see
Recreational Vehicle Towing on
page 9-73.
Driving and Operating 8-43

Customer
Information
Customer InformationCustomer SatisfactionProcedure ........................
.12-1
Customer Assistance Offices .............................
.12-3
Customer Assistance for Text Telephone (TTY)
Users ..............................
.12-4
Online Owner Center ...........12-4
GM Mobility Reimbursement Program ..........................
.12-5
Roadside Assistance Program ..........................
.12-6
Scheduling Service Appointments ...................
.12-8
Courtesy Transportation Program ..........................
.12-8
Collision Damage Repair .....12-10
Service Publications Ordering Information .........12-12
Reporting Safety DefectsReporting Safety Defects to
the United States
Government ....................
.12-13
Reporting Safety Defects to the Canadian
Government ....................
.12-13
Reporting Safety Defects to General Motors ............12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording
and Privacy ....................
.12-14
Event Data Recorders ........12-14
OnStar
®........................... .12-15
Navigation System .............12-15
Radio Frequency Identification (RFID) ..........12-16
Radio Frequency Statement (US, Can) ........12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Pontiac Customer Assistance
Center at 1-800-762-2737. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
Representative:
•Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or
the plate at the top left of the
instrument panel and visible
through the windshield.
•Dealership name and location.
•Vehicle delivery date and present
mileage. When contacting Pontiac,
remember that your concern will
likely be resolved at a dealer’s
facility. That is why we suggest you
follow Step One first.
STEP THREE — U.S. Owners:
Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with your new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the BBB Auto
Line Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior
to filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You can contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
12-2 Customer Information

STEP THREE — Canadian
Owners:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in Steps One and
Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the General Motors
Customer Communication
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Pontiac encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Pontiac,
the letter should be addressed to:
United States — Customer
Assistance
Pontiac Customer Assistance
Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Customer Information 12-3

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance
for Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Pontiac has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S. can
communicate with Pontiac by dialing:
1-800-833-PONT (7668). (TTY users
in Canada can dial 1-800-263-3830.)
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/pontiac
Information and services customized
for your specific vehicle — all in
one convenient place.
•Digital owner manual, warranty
information, and more
•Online service and maintenance
records
•Find Pontiac dealers for service
nationwide
•Exclusive privileges and offers
•Recall notices for your specific
vehicle
•OnStar®and GM Cardmember
Services Earnings summaries
12-4 Customer Information

Other Helpful Links:
Pontiac — www.pontiac.com
Pontiac Merchandise —
www.pontiacmall.com
Help Center — www.pontiac.com/
helpcenter
•FAQ
•Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section
of www.gm.ca where you can
save information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.Here are a few of the valuable tools
and services you will have access to:
•My Showroom: Find and save
information on vehicles and
current offers in your area.
•My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
•My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway profile.
•My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program, available to qualified
applicants, can reimburse you up
to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date of
vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
telephone (TTY) users, call
1-800-833-9935.
Customer Information 12-5

General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-ROADSIDE (762-3743); (Text
telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call 1-800-268-6800 .
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
•Your name, home address, and
home telephone number
•Telephone number of your
location
•Location of the vehicle
•Model, year, color, and license
plate number of the vehicle
•Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
•Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Pontiac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Pontiac and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided •
Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
•Lock-Out Service: Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service is
given.
•Emergency Tow From a Public
Road or Highway: Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
12-6 Customer Information

Insuring Your Vehicle
Protect your investment in your
GM vehicle with comprehensive
and collision insurance coverage.
There are significant differences in
the quality of coverage afforded by
various insurance policy terms. Many
insurance policies provide reduced
protection to your GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies
will not specify aftermarket collision
parts. When purchasing insurance,
we recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside
Assistance Program on page 12-6 .Gather the following information:
•Driver’s name, address, phone
number
•Driver’s license number
•Owner’s name, address, phone
number
•Vehicle license plate
•Vehicle make, model and
model year
•Vehicle Identification
Number (VIN)
•Insurance company and policy
number
•General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in
this section.
If the airbag has inflated, see What
Will You See After an Airbag
Inates? on page 2-28 .
Customer Information 12-11

This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age,
and crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR
is needed. In addition to the vehicle
manufacturer, other parties, such as law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or, if
the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM’s defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See also
OnStar
®
System on page 4-23in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Customer Information 12-15

CoversCargo ............................... 3-2
Cruise Control ..................... 8-36
Light ............................... 4-21
Cupholders ........................... 3-1
Customer Assistance ............12-4
Offices ............................ 12-3
Text Telephone (TTY) Users .......................... 12-4
Customer Information Service PublicationsOrdering Information .....12-12
Customer Satisfaction Procedure ........................ 12-1
D
Damage Repair, Collision ....12-10
Danger, Warnings, and Cautions .............................. iii
Data Recorders Event ............................ 12-14
Daytime Running Lamps (DRL) ..................... 5-2 Defensive Driving
................... 8-2
Devices, Auxiliary .................6-14
Dome Lamps ........................ 5-4
Door Ajar Light ........................ 4-21
Locks ............................... 1-5
Power Locks ...................... 1-6
Drive Systems All-Wheel Drive ........8-31, 9-29
Driving Better Fuel Economy .......... 8-2
Characteristics and Towing Tips .................. 8-44
Defensive .......................... 8-2
Drunk ............................... 8-3
Highway Hypnosis .............. 8-8
Hill and Mountain Roads ..... 8-8
If the Vehicle is Stuck .......8-11
Loss of Control .................. 8-6
Off-Road Recovery ............. 8-6
Vehicle Load Limits ...........8-12
Winter .............................. 8-9
E
Electrical Equipment
Add-On Equipment ............8-50
Electrical System Engine Compartment FuseBlock ........................... 9-38
Fuses and Circuit Breakers ...................... 9-38
Instrument Panel Fuse Block ........................... 9-41
Overload ......................... 9-37
Engine Air Cleaner/Filter ...............9-16
Check and Service Engine Soon Lamp .................. 4-14
Compartment Overview ....... 9-6
Coolant ........................... 9-19
Coolant Temperature Gage .........4-11
Cooling System ................9-19
Drive Belt Routing .............11-4
Exhaust ........................... 8-23
Oil ................................... 9-9
Overheating ..................... 9-23
INDEX i-3