navigation PONTIAC VIBE 2010 Owners Manual

Customer
Information
Customer InformationCustomer SatisfactionProcedure ........................
.12-1
Customer Assistance Offices .............................
.12-3
Customer Assistance for Text Telephone (TTY)
Users ..............................
.12-4
Online Owner Center ...........12-4
GM Mobility Reimbursement Program ..........................
.12-5
Roadside Assistance Program ..........................
.12-6
Scheduling Service Appointments ...................
.12-8
Courtesy Transportation Program ..........................
.12-8
Collision Damage Repair .....12-10
Service Publications Ordering Information .........12-12
Reporting Safety DefectsReporting Safety Defects to
the United States
Government ....................
.12-13
Reporting Safety Defects to the Canadian
Government ....................
.12-13
Reporting Safety Defects to General Motors ............12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording
and Privacy ....................
.12-14
Event Data Recorders ........12-14
OnStar
®........................... .12-15
Navigation System .............12-15
Radio Frequency Identification (RFID) ..........12-16
Radio Frequency Statement (US, Can) ........12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1

This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age,
and crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR
is needed. In addition to the vehicle
manufacturer, other parties, such as law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or, if
the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM’s defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See also
OnStar
®
System on page 4-23in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Customer Information 12-15

Lights (cont.)Engine Oil Pressure ..........4-19
Flash-to-Pass ..................... 5-2
Fog Lamps ...................... 4-20
High-Beam On .................4-20
High/Low Beam Changer ..... 5-2
Low Fuel Warning .............4-20
Low Washer Fluid Warning ....................... 4-21
Safety Belt Reminders .......4-11
Security ........................... 4-20
Service All-Wheel-Drive ......4-18
Speed Sensitive Power Steering (SSPS)
Warning ....................... 4-18
StabiliTrak
®Indicator .........4-18
Taillamp Indicator ..............4-21
Tire Pressure ................... 4-19
Traction Control System (TCS) Warning ..............4-19
Load Rails and Hooks ............ 3-4
Locks Door ................................. 1-5
Power Door ....................... 1-6
Safety ............................... 1-6
Loss of Control ..................... 8-6
Low Fuel Warning Light ........4-20 Low Washer Fluid Warning
Light ............................... 4-21
Lower Anchors and Tethers for Children (LATCHE
SYSTEM) ........................ 2-45
M
Maintenance
Records ......................... 10-18
Replacement Parts ..........10-17
Maintenance Schedule Recommended Fluidsand Lubricants ............10-15
Scheduled Maintenance .....10-3
Malfunction Indicator Lamp ....4-14
Manual Mode ...................... 8-28
Manual Transmission ............8-29
Fluid ............................... 9-14
Mirrors Folding ............................ 1-10
Manual Rearview ..............1-11
Outlets ....................... 4-6, 4-7
Power ............................. 1-10
Monitor System, Tire Pressure ......................... 9-50
MP3 ................................... 6-11
N
Navigation System
Vehicle Data Recordingand Privacy ................12-15
New Vehicle Break-In ...........8-16
O
Odometer ........................... 4-10
Trip ................................ 4-10
Off-Road Recovery .......................... 8-6
Oil Pressure Light ..................4-19
Oil, Engine ........................... 9-9
Older Children, Restraints ......2-37
Online Owner Center ............12-4
OnStar
®System .................. 4-23
Operation, Infotainment System ............................. 6-2
Outlets Power ........................ 4-6, 4-7
Overheating, Engine .............9-23
i-6 INDEX