service Ram 1500 2009 Manual PDF

102,000 Miles (170,000 km) or
102 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires.
❏ Flush and replace the engine coolant if
not done at 60 months.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
108,000 Miles (180,000 km) or 108 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires.
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏ Inspect the brake linings; replace if necessary.
❏ Inspect the front and rear axle fluid, change if using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
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S504 MAINTENANCE SCHEDULES

114,000 Miles (190,000 km) or
114 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
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SMAINTENANCE SCHEDULES 505

120,000 Miles (200,000 km) or 120 Months Maintenance Service Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires.
❏ Replace the engine air cleaner filter.
❏ Replace the ignition cables (3.7L Engine).
❏ Replace the spark plugs (3.7L and 5.7L Engines).
❏ Inspect the brake linings; replace if necessary.
❏ Inspect the CV joints.
❏ Inspect exhaust system.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for damage, wear, improper looseness or end play;
replace if necessary.
❏ Change the automatic transmission fluid and filter(s).
❏ Change the transfer case fluid if using your vehicle for any of the following: police, taxi, fleet, or frequent trailer towing.
❏ Replace the accessory drive belt(s).
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
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S506 MAINTENANCE SCHEDULES

126,000 Miles (210,000 km) or
126 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires.
❏ Inspect the front and rear axle fluid,
change if using your vehicle for police,
taxi, fleet, off-road or frequent trailer
towing.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
132,000 Miles (220,000 km) or 132 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires.
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏ Inspect the brake linings; replace if necessary.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
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SMAINTENANCE SCHEDULES 507

138,000 Miles (230,000 km) or
138 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
144,000 Miles (240,000 km) or 144 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires.
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏ Replace the top row of spark plugs (4.7L Engine). **
❏ Inspect the brake linings; replace if necessary.
❏ Inspect the front and rear axle fluid, change if using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing.
❏ Inspect the CV joints.
❏ Inspect exhaust system.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
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S508 MAINTENANCE SCHEDULES

† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only the service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
150,000 Miles (250,000 km) or
150 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires.
❏ Replace the engine air cleaner filter.
❏ Replace the spark plugs (3.7L and 5.7L
Engines).
❏ Inspect the transfer case fluid.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
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SMAINTENANCE SCHEDULES 509

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 513
▫ Prepare For The Appointment ........... 513
▫ Prepare A List ...................... 513
▫ Be Reasonable With Requests ............ 513
 If You Need Assistance ................. 513
▫ Chrysler LLC Customer Center .......... 514
▫ Chrysler Canada Inc. Customer Center ..... 514
▫ In Mexico Contact .................... 514 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 515
▫ Service Contract ..................... 515
 Warranty Information (U.S. Vehicles Only) .... 516
 MOPAR Parts....................... 516
 Reporting Safety Defects ................ 516
▫ In The 50 United States And Washington,
D.C. .............................. 516
▫ In Canada ......................... 517
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 513

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
514 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 515