service Ram 1500 2015 User Guide

NOTE:The ASSIST and 9–1–1 features operate through
the Uconnect® Access service. These buttons will only
operate as long as your Uconnect® Access service is
active. Refer to your “Uconnect® System supplement
manual” for further information.
ASSIST Call
The ASSIST Button is used to automatically connect you
to any one of the following support centers:
•Roadside Assistance – If you get a flat tire, or need a
tow, just press the Assist button and you’ll be con-
nected to someone who can help. Roadside Assistance
will know what vehicle you’re driving and its location.
Additional fees may apply for roadside Assistance.
•Uconnect® Access Customer Care – In-vehicle support
for Uconnect® Access and Uconnect® Access Via
Mobile features.
•Vehicle Customer Care – Total support for all other
vehicle issues.
9-1-1 Call
1. Press the 9-1-1 Call button on the Rearview Mirror.
NOTE:In case the 9-1-1 Call button is pushed in error,
there will be a 10 second delay before the 9-1-1 Call
system initiates a call to a 9-1-1 operator. To cancel the
9-1-1 Call connection, press the 9-1-1 Call button on the
Rearview Mirror or press the cancellation button on the
Phone Screen. Termination of the 9-1-1 Call will turn the
green LED light on the Rearview Mirror off.
2. The LED light located between the Assist and 9-1-1
buttons on the Rearview Mirror will turn green once a
connection to a 9-1-1 operator has been made.
128 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

WARNING!
•If anyone in the vehicle could be in danger (e.g.,
fire or smoke is visible, dangerous road conditions
or location), do not wait for voice contact from a
9-1-1 operator. All occupants should exit the vehicle
immediately and move to a safe location.
(Continued)
WARNING!(Continued)
•The 9-1-1 Call system is embedded into the vehi-
cle’s electrical system. Do not add aftermarket
electrical equipment to the vehicle’s electrical sys-
tem. This may prevent your vehicle from sending a
signal to initiate an emergency call. To avoid inter-
ference that can cause the 9-1-1 Call system to fail,
never add aftermarket equipment (e.g., two-way
mobile radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the antennas
on your vehicle. IF YOUR VEHICLE LOSES BAT-
TERY POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND SERVICES,
AMONG OTHERS, WILL NOT OPERATE.
(Continued)
130 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

WARNING!(Continued)
•Modifications to any part of the 9-1-1 Call system
could cause the air bag system to fail when you
need it. You could be injured if the air bag system
is not there to help protect you.
9-1-1 Call System Limitations
Vehicles sold in Canada and MexicoDO NOThave 9-1-1
Call system capabilities.
9-1-1 or other emergency line operators in Canada and
Mexico may not answer or respond to 9-1-1 system calls.
If the 9-1-1 Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
•The Rearview Mirror light located between the Assist
and 9-1-1 buttons will continuously be illuminated
red.
•The Phone Screen will display the following message
“Vehicle phone requires service. Please contact your
dealer.”
•An In-Vehicle Audio message will state “Vehicle phone
requires service. Please contact your dealer.”
WARNING!
•Ignoring the Rearview Mirror light could mean you
will not have 9-1-1 Call services. If the Rearview
Mirror light is illuminated, have an authorized
dealer service the 9-1-1 Call system immediately.
(Continued)
3
UNDERSTANDING THE FEATURES OF YOUR VEHICLE 131

WARNING!(Continued)
•The Occupant Restraint Control module turns on
the Air Bag Warning Light on the instrument panel
if a malfunction in any part of the system is
detected. If the Air Bag Warning Light is illumi-
nated, the air bag system may not be working
properly and the 9-1-1 system may not be able to
send a signal to a 9-1-1 operator. If the Air Bag
Warning Light is illuminated, have an authorized
dealer service the ORC system immediately.
Even if the 9-1-1 Call system is fully functional, factors
beyond Chrysler Group LLC’s control may prevent or
stop the 9-1-1 Call system operation. These include, but
are not limited to, the following factors:
•The ignition key has been removed from the ignition
and the delayed accessories mode is active.
•The ignition key is in OFF position.
•The vehicle’s electrical systems are not intact.
•The 9-1-1 Call system software and/or hardware are
damaged during a crash.
•The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
•Wireless and/or Global Positioning Satellite signals
are unavailable or obstructed.
•Equipment malfunction at the 9-1-1 operator facility.
•Operator error by the 9-1-1 operator.
•Wireless network congestion.
•Weather.
•Buildings, structures, geographic terrain, or tunnels.
132 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

Rear Head Restraints
The rear seats are equipped with adjustable head re-
straints. To raise the head restraint, pull upward on the
head restraint. To lower the head restraint, press the
adjustment button, located on the base of the head
restraint, and push downward on the head restraint.
NOTE:
•The rear center head restraint (Crew Cab and Quad
Cab) has only one adjustment position that is used to
aid in the routing of a tether. Refer to “Occupant
Restraints” in “Things to Know Before Starting Your
Vehicle” for further information.
•The head restraints should only be removed by quali-
fied technicians, for service purposes only. If either of
the head restraints require removal, see your autho-
rized dealer.
DRIVER MEMORY SEAT — IF EQUIPPED
This feature allows the driver to store up to two different
memory profiles for easy recall through a memory
switch. Each memory profile contains desired position
settings for the driver seat, side mirrors, adjustable
pedals (if equipped) and a set of desired radio station
Adjustment Button
158 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

The ParkSense® switch LED will be ON when
ParkSense® is disabled or defective. The ParkSense®
switch LED will be OFF when the system is enabled.
If the ParkSense switch is pressed, and the system is
disabled or requires service, the ParkSense switch LED
will blink momentarily, and then the LED will be ON.
Service The ParkSense® Rear Park Assist
System
During vehicle start up, when the ParkSense® Rear Park
Assist System has detected a faulted condition, the
instrument cluster will actuate a single chime, once per
ignition cycle, and it will display the#PARKSENSE
UNAVAILABLE WIPE REAR SENSORS#or the
#PARKSENSE UNAVAILABLE SERVICE REQUIRED#
message. Refer to “Electronic Vehicle Information Center
(EVIC) or Driver Information Display (DID)” in “Under-
standing Your Instrument Panel” for further information.
When the shift lever is moved to REVERSE and the
system has detected a faulted condition, the EVIC/DID
will display the#PARKSENSE UNAVAILABLE WIPE
REAR SENSORS#or the#PARKSENSE UNAVAILABLE
SERVICE REQUIRED#message for as long as the vehicle
is in REVERSE. Under this condition, ParkSense® will
not operate.
If#PARKSENSE UNAVAILABLE WIPE REAR SENSORS#
appears in the Electronic Vehicle Information Center
(EVIC) or Driver Information Display (DID) make sure
the outer surface and the underside of the rear fascia/
bumper is clean and clear of snow, ice, mud, dirt or other
obstruction, and then cycle the ignition. If the message
continues to appear, see an authorized dealer.
If#PARKSENSE UNAVAILABLE SERVICE REQUIRED#
appears in the EVIC/DID, see your authorized dealer.
198 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

system misinterpreting a close obstacle as a sensor
problem, causing the#PARKSENSE UNAVAILABLE
SERVICE REQUIRED#message to be displayed in the
instrument cluster.
•On vehicles equipped with a tailgate, ParkSense®
should be disabled when the tailgate is in the lowered
or open position and the vehicle is in REVERSE. A
lowered tailgate could provide a false indication that
an obstacle is behind the vehicle.
CAUTION!
•ParkSense® is only a parking aid and it is unable to
recognize every obstacle, including small obstacles.
Parking curbs might be temporarily detected or not
detected at all. Obstacles located above or below
the sensors will not be detected when they are in
close proximity.
(Continued)
CAUTION!(Continued)
•The vehicle must be driven slowly when using
ParkSense® in order to be able to stop in time
when an obstacle is detected. It is recommended
that the driver looks over his/her shoulder when
using ParkSense®.
WARNING!
•Drivers must be careful when backing up even
when using ParkSense®. Always check carefully
behind your vehicle, look behind you, and be sure
to check for pedestrians, animals, other vehicles,
obstructions, and blind spots before backing up.
You are responsible for safety and must continue to
pay attention to your surroundings. Failure to do so
can result in serious injury or death.
(Continued)
200 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

When the shift lever is moved to REVERSE and the Front
or Rear system is disabled, the EVIC/DID will display
the#FRONT PARKSENSE OFF#or#REAR PARKSENSE
OFF#message for five seconds, followed by a car graphic
with#OFF#in the corresponding side. This car graphic
will be displayed for as long as the vehicle is in RE-
VERSE.
NOTE:Arc alerts from the enabled ParkSense® system,
will interrupt the five second messages, and the EVIC/
DID will display the car graphic with the corresponding
arcs and#OFF#message.
The Front or Rear ParkSense® switch LED will be ON
when Front or Rear ParkSense® is disabled or requires
service. The Front or Rear ParkSense® switch LED will be
OFF when the Front or Rear system is enabled. If the Front
or Rear ParkSense® switch is pressed, and the system
requires service, the Front or Rear ParkSense® switch LED
will blink momentarily, and then the LED will be ON.
Service The ParkSense® Park Assist System
During vehicle start up, when the ParkSense® System
has detected a faulted condition, the instrument cluster
will actuate a single chime, once per ignition cycle, and it
will display the#PARKSENSE UNAVAILABLE WIPE
REAR SENSORS#,#PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS#,orthe#PARKSENSE UNAVAIL-
ABLE SERVICE REQUIRED#message for five seconds.
When the shift lever is moved to Reverse and the system
has detected a faulted condition, the Electronic Vehicle
Information Center (EVIC) or Driver Information Display
(DID) will display a#PARKSENSE UNAVAILABLE WIPE
REAR SENSORS#,#PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS#or#PARKSENSE UNAVAILABLE
SERVICE REQUIRED#pop up message for five seconds.
After five seconds, a car graphic will be displayed with
#UNAVAILABLE#at either the front or rear sensor loca-
tion depending on where the fault is detected. The
system will continue to provide arc alerts for the side that
206 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

is functioning properly. These arc alerts will interrupt the
#PARKSENSE UNAVAILABLE WIPE REAR SENSORS#,
#PARKSENSE UNAVAILABLE WIPE FRONT SEN-
SORS#,or#PARKSENSE UNAVAILABLE SERVICE RE-
QUIRED#messages if an object is detected within the five
second pop-up duration. The car graphic will remain
displayed for as long as the vehicle is in REVERSE. Refer
to “Electronic Vehicle Information Center (EVIC) or#
Driver Information Display (DID)” for further informa-
tion.
If#PARKSENSE UNAVAILABLE WIPE REAR SENSORS#
or#PARKSENSE UNAVAILABLE WIPE FRONT SEN-
SORS#appears in the Electronic Vehicle Information
Center (EVIC) or Driver Information Display (DID) make
sure the outer surface and the underside of the rear
fascia/bumper and/or front fascia/bumper is clean and
clear of snow, ice, mud, dirt or other obstruction and then
cycle the ignition. If the message continues to appear see
an authorized dealer.
If the#PARKSENSE UNAVAILABLE SERVICE RE-
QUIRED#message appears in the EVIC/DID, see an
authorized dealer.
Cleaning The ParkSense® System
Clean the ParkSense® sensors with water, car wash soap
and a soft cloth. Do not use rough or hard cloths. Do not
scratch or poke the sensors. Otherwise, you could dam-
age the sensors.
ParkSense® System Usage Precautions
NOTE:
•Ensure that the front and rear bumper are free of snow,
ice, mud, dirt and debris to keep the ParkSense®
system operating properly.
•Jackhammers, large trucks, and other vibrations could
affect the performance of ParkSense®.
3
UNDERSTANDING THE FEATURES OF YOUR VEHICLE 207

•When you turn Front or Rear ParkSense® off, the
instrument cluster will display “FRONT PARKSENSE
OFF” or “REAR PARKSENSE OFF.” Furthermore,
once you turn Front or Rear ParkSense® off, it remains
off until you turn it on again, even if you cycle the
ignition key.
•When you move the shift lever to the REVERSE
position and Front or Rear ParkSense® is turned off,
the instrument cluster will display#FRONT
PARKSENSE OFF#or#REAR PARKSENSE OFF#mes-
sage for five seconds, followed by a car graphic with
#OFF#in the corresponding side. This car graphic will
be displayed for as long as the vehicle is in REVERSE.
•ParkSense®, when on, will reduce the volume of the
radio when it is sounding a tone.
•Clean the ParkSense® sensors regularly, taking care
not to scratch or damage them. The sensors must not
be covered with ice, snow, slush, mud, dirt or debris.
Failure to do so can result in the system not working
properly. The ParkSense® system might not detect an
obstacle behind or in front of the fascia/bumper, or it
could provide a false indication that an obstacle is
behind or in front of the fascia/bumper.
•Use the ParkSense® switch to turn the ParkSense®
system off if obstacles such as bicycle carriers, trailer
hitches, etc. are placed within 18 in (45 cm) from the
rear fascia/bumper. Failure to do so can result in the
system misinterpreting a close obstacle as a sensor
problem, causing the “PARKSENSE UNAVAILABLE
SERVICE REQUIRED” message to be displayed in the
instrument cluster.
•On vehicles equipped with a tailgate, ParkSense®
should be disabled when the tailgate is in the lowered
or open position. A lowered tailgate could provide a
false indication that an obstacle is behind the vehicle.
208 UNDERSTANDING THE FEATURES OF YOUR VEHICLE