Information center Ram 1500 2018 User Guide

NEUTRAL (N)
Neutral — This range disengages both the front and rear
driveshafts from the powertrain. To be used for flat towing
behind another vehicle. Refer to “Recreational Towing” in
this section for further information.
This electronically shifted transfer case is designed to be
driven in the two–wheel drive position (2WD) for normal
street and highway conditions on dry hard surfaced roads).
Driving the vehicle in 2WD will have greater fuel economy
benefits as the front axle is not engaged in 2WD.
When additional traction is required, the transfer case 4WD
LOCK and 4WD LOW positions can be used to maximize
torque to the front driveshaft, forcing the front and rear
wheels to rotate at the same speed. This is accomplished by
pushing the desired position on the 4WD control switch.
Refer to “Shifting Procedure” in this section for specific
shifting instructions.
The 4WD LOCK and 4WD LOW positions are designed for
loose, slippery road surfaces only. Driving in the 4WD
LOCK and 4WD LOW positions on dry hard surfaced
roads may cause increased tire wear and damage to the
driveline components.NOTE:
The transfer case NEUTRAL button is located in
the center of the 4WD Control Switch and is pushed by
using a ballpoint pen or similar object. The transfer case
NEUTRAL position is to be used for recreational towing
only. Refer to “Recreational Towing” in “Starting And
Operating” for further information.
Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights (4WD and
4LOW) are located in the instrument cluster and indicate
the current and desired transfer case selection. When you
select a different transfer case position, the indicator lights
will do the following:
If All Of The Following Shift Conditions Are Met:
1. The current position indicator light will turn OFF.
2. The selected position indicator light will flash until the transfer case completes the shift.
3. When the shift is complete, the indicator light for the selected position will stop flashing and remain ON.
6
STARTING AND OPERATING 337

same speed. This range provides additional traction and
maximum pulling power for loose, slippery road surfaces
only. Do not exceed 25 mph (40 km/h).
NEUTRAL (N)
Neutral — This range disengages both the front and rear
driveshafts from the powertrain. To be used for flat towing
behind another vehicle. Refer to “Recreational Towing” in
this section for further information.
This electronically shifted transfer case is designed to be
driven in the two–wheel drive position (2WD) or four-
wheel drive position (4WD AUTO) for normal street and
highway conditions on dry hard surfaced roads). Driving
the vehicle in 2WD will have greater fuel economy benefits
as the front axle is not engaged in 2WD.
For variable driving conditions, the 4WD AUTO mode can
be used. In this mode, the front axle is engaged, but the
vehicle’s power is sent to the rear wheels. Four-wheel drive
will be automatically engaged when the vehicle senses a
loss of traction. Because the front axle is engaged, this
mode will result in lower fuel economy than the 2WD
mode.When additional traction is required, the transfer case 4WD
LOCK and 4WD LOW positions can be used to maximize
torque to the front driveshaft, forcing the front and rear
wheels to rotate at the same speed. This is accomplished
pushing the desired position on the 4WD Control Switch.
Refer to “Shifting Procedure” in this section for specific
shifting instructions.
The 4WD LOCK and 4WD LOW positions are designed for
loose, slippery road surfaces only. Driving in the 4WD
LOCK and 4WD LOW positions on dry hard surfaced
roads may cause increased tire wear and damage to the
driveline components.
NOTE:
The transfer case NEUTRAL button is located in
the center of the 4WD Control Switch and is pushed by
using a ballpoint pen or similar object. The transfer case
NEUTRAL position is to be used for recreational towing
only. Refer to “Recreational Towing” in “Starting And
Operating” for further information.
Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights (4WD, 4LOW,
and 4WD AUTO) are located in the instrument cluster and
6
STARTING AND OPERATING 341

NOTE:
•FCA US LLC or your dealer may contact you directly
regarding software updates.
• To help further improve vehicle security and minimize
the potential risk of a security breach, vehicle owners
should:
• Routinely check www.driveuconnect.com/software-
update to learn about available Uconnect software
updates.
• Only connect and use trusted media devices (e.g.
personal mobile phones, USBs, CDs).
Privacy of any wireless and wired communications cannot
be assured. Third parties may unlawfully intercept infor-
mation and private communications without your consent.
For further information, refer to “Data Collection & Pri-
vacy” in “Uconnect + SiriusXM Guardian” in your
Uconnect Owner’s Manual Supplement and “Onboard
Diagnostic System (OBD II) Cybersecurity” in “Getting To
Know Your Instrument Panel”.UCONNECT SETTINGS
The Uconnect system uses a combination of buttons on the
touchscreen and buttons on the faceplate located on the
center of the instrument panel that allows you to access
and change the customer programmable features. Many
features can vary by vehicle.
Uconnect 3.0 Power Hard Button
10
MULTIMEDIA 613

If you push the switch up or down twice, it plays the
second track. If you push the switch up or down three
times, it will play the third, etc.
IPOD/USB/MP3 CONTROL — IF EQUIPPED
Located inside the center console upper lid, this feature
allows an iPod or external USB device to be plugged into
the USB port.
iPod control supports the following: iPod/iPod classic,
iPod mini, iPod nano, iPod shuffle, iPod touch, and iPhone
devices. Some iPod software versions may not fully sup-
port the iPod control features. Please visit Apple’s website
for software updates.For further information, refer to the Uconnect Owner ’s
Manual Supplement or visit UconnectPhone.com.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance from
your radio. This condition may be lessened or eliminated
by relocating the mobile phone antenna. This condition is
Center Console USB/AUX Media Hub
1 — USB Port #1
2 — Aux Jack
3 — USB Port #2
654 MULTIMEDIA

•Press the Location button on the navigation bar at the
bottom of the app to bring up a map to locate your
vehicle or send a location to your vehicle’s navigation
system.
• Press the Settings button in the upper left corner of the
app to bring up app settings and access the Assist Call
Centers.
NOTE: For further information please visit DriveUcon-
nect.com(U.S. Residents) or DriveUconnect.ca (Canadian
Residents).
SiriusXM Travel Link (4C NAV)
Need to find a gas station, view local movie listings, check
a sports score or the 5 - day weather forecast? SiriusXM
Travel Link is a suite of services that brings a wealth of
information right to your Uconnect 4C NAV system.
Push the VR button
. After the beep, say one of the
following commands:
• Show fuel prices
• Show 5 - day weather forecast
• Show extended weather
TIP: Traffic alerts are not accessible with Voice Command.
Apple CarPlay — If Equipped
Apple CarPlay allows you to use your voice to interact
with Siri through your vehicle’s voice recognition system,
and use your smartphone’s data plan to project your
iPhone and a number of its apps onto your Uconnect
touchscreen. Connect your iPhone 5, or higher, to one of
the media USB ports, using the factory-provided Lightning
cable, and press the new CarPlay icon that replaces your
SiriusXM Travel Link10
MULTIMEDIA 669

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ........................676
▫ Prepare For The Appointment ..............676
▫ Prepare A List ........................ .676
▫ Be Reasonable With Requests ..............676
 IF YOU NEED ASSISTANCE ................676
▫ FCA US LLC Customer Center .............677
▫ FCA Canada Inc. Customer Center ...........677
▫ In Mexico Contact ..................... .677
▫ Puerto Rico And U.S. Virgin Islands ..........677▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................677
▫ Service Contract .......................678
 WARRANTY INFORMATION ...............679
 MOPARPARTS .........................679
 REPORTING SAFETY DEFECTS .............679
▫ In The 50 United States And Washington, D.C. . .679
▫ In Canada ............................679
 PUBLICATION ORDER FORMS .............679
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
676 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
11
CUSTOMER ASSISTANCE 677

Passive Entry..............................39
Pedals, Adjustable ...........................62
Personalized Menu Bar ......................611
Personal Settings .......................... .182
Pets ................................... .278
Pickup Box ........................139, 141, 156
Placard, Tire And Loading Information ...........564
Power Distribution Center (Fuses) ..................461
Door Locks ..............................38
Mirrors ................................67
Outlet (Auxiliary Electrical Outlet) .........133, 137
Seats ..................................46
Steering ........................ .392, 393, 394
Sunroof ...............................110
Windows ............................. .107
Power Seats Down ...............................47, 49
Forward ............................ .47, 48
Rearward ............................47, 48
Recline .................................47
Tilt .................................47, 49
Up .................................47, 49
Power Steering Fluid ........................607
Pregnant Women And Seat Belts ................234Pretensioners
Seat Belts ............................. .234
Programmable Electronic Features ...............182
Radial Ply Tires ............................570
Radiator Cap (Coolant Pressure Cap) .........547, 549
Radio Frequency General Information ................27, 33, 35, 42
Radio Operation .......................... .654
Rain Sensitive Wiper System ...................85
Ramp Travel Index ........................ .363
Rear Axle (Differential) ..................... .556
Rear Cargo Area Utility Rails ..................151
Rear ParkSense System ...................398, 404
Rear Seat, Folding ..................... .44, 55, 56
Reclining Rear Seats .........................46
Recreational Towing ........................ .436
Shifting Into

Transfer Case Neutral (N) .........438
Shifting Out Of Transfer Case Neutral (N) .......440
Reformulated Gasoline .......................597
Refrigerant ...............................534
Release, Hood .............................112
Reminder, Seat Belt ........................ .224
Remote Keyless Entry ........................22
Panic Alarm .............................23
12
INDEX 691

Steering Wheel Audio Controls.................653
Steering Wheel Mounted Sound System Controls . . . .653
Storage Compartment, Center Seat ..............123
Storage, Vehicle ........................105, 584
Storing Your Vehicle ........................584
Sun Roof .................................110
Suspension, Air ........................344, 350
Sway Control, Trailer ........................213
Synthetic Engine Oil ........................530
Tailgate .................................153
Telescoping Steering Column ...................61
Temperature Control, Automatic (ATC) ...........104
Tilt Down ...............................47, 49
Up .................................47, 49
Tilt Steering Column .........................61
Tip Start .................................289
Tire And Loading Information Placard ............564
Tire Markings ............................ .558
Tires......................... .281, 568, 575, 583
Aging (Life Of Tires) ..................... .572
Air Pressure ............................568
Chains ............................... .579
Changing ............................. .468Compact Spare
..........................575
Dual ............................. .582, 594
General Information ...................568, 575
High Speed ............................ .570
Inflation Pressures ........................569
Jacking ............................... .468
Life Of Tires ............................572
Load Capacity .......................564, 565
Pressure Monitor System (TPMS) .............216
Pressure Warning Light ....................194
Quality Grading ........................ .583
Radial ............................... .570
Replacement ............................573
Rotation ...............................580
Safety ............................ .558,568
Sizes .................................560
Snow

Tires ............................ .575
Spare Tire ..........................575, 577
Spinning ...............................571
Trailer Towing .......................... .425
Tread Wear Indicators .....................572
Wheel Nut Torque ........................594
Tire Safety Information .......................558
Tongue Weight/Trailer Weight .................423
694 INDEX