audio RAM 1500 2021 Owner's Manual

MULTIMEDIA271
PHONE MODE
Overview
Uconnect Phone is a voice-activated,
hands-free, in-vehicle communications system.
It allows you to dial a phone number with your
mobile phone.
The feature supports the following:
Voice Activated Features
Hands-Free dialing via Voice (“Call John
Smith Mobile” or “Dial 248-555-1212”).
Hands-Free text-to-speech listening of your
incoming SMS messages.
Hands-Free Text Message Replying: Forward
one of 18 predefined SMS messages to
incoming calls/text messages.
Redialing last dialed numbers (“Redial”).
Calling Back the last incoming call number
(“Call Back”).
Viewing call logs on screen (“Show Incoming
Calls,” “Show Outgoing Calls,” “Show Missed
Calls,” or “Show Recent Calls”).
Searching Contacts phone number (“Search
for John Smith Mobile”). Screen Activated Features

Dialing via Keypad using touchscreen.
Viewing and Calling contacts from Phone -
books displayed on the touchscreen.
Setting Favorite Contact phone numbers so
they are easily accessible on the Main Phone
screen.
Viewing and Calling contacts from Recent
Call logs.
Reviewing your recent Incoming SMS
Messages.
Pairing up to 10 phones/audio devices for
easy access to connect to them quickly.
NOTE:
Your phone must be capable of SMS messaging
via Bluetooth® for messaging features to work
properly.
Your mobile phone’s audio is transmitted
through your vehicle’s audio system; the system
will automatically mute your radio when using
the Uconnect Phone. For Uconnect customer support:
US visit UconnectPhone.com or call
877-855-8400
Canada visit UconnectPhone.com or call
800-465-2001 (English) or (French) call
800-387-9983
Uconnect Phone allows you to transfer calls
between the system and your mobile phone as
you enter or exit your vehicle and enables you to
mute the system's microphone for private
conversation.
The Phone feature is driven through your
Bluetooth® “Hands-Free Profile” mobile phone.
Uconnect features Bluetooth® technology — the
global standard that enables different
electronic devices to connect to each other
WARNING!
ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe to
do so. Failure to do so may result in an
accident involving serious injury or death.
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272MULTIMEDIA
without wires or a docking station. Ensure you
phone is turned on with Bluetooth® active and
has been paired to the Uconnect system. Up to
10 mobile phones or audio devices are allowed
to be linked to the system. Only one linked (or
paired) mobile phone and one audio device can
be used with the system at a time.
Phone Button
The Phone button on your steering wheel is
used to get into the Phone Mode and make
calls, show recent, incoming or outgoing calls,
view phonebook, etc. When you press the
button you will hear a BEEP. The BEEP is your
signal to give a command.
Voice Command Button
The Voice Command button on your steering
wheel is only used for “barge in” and when you
are already in a call or want to make another
call.
The button on your steering wheel is also used
to access the Voice Commands for the
Uconnect Voice Command features if your
vehicle is equipped.Phone Operation
Operation
Voice commands can be used to operate the
Uconnect Phone and to navigate its menu
structure. Voice commands are required after
most Uconnect Phone prompts. There are two
general methods for how Voice Command
works:

1. Say compound commands like “Call John
Smith mobile”.

2. Say the individual commands and allow the system to guide you to complete the task.
You will be prompted for a specific command
and then guided through the available options.
Prior to giving a voice command, one must
wait for the beep, which follows the “Listen”
prompt or another prompt.
For certain operations, compound
commands can be used. For example,
instead of saying “Call” and then “John
Smith” and then “mobile”, the following
compound command can be said: “Call John
Smith mobile.”
For each feature explanation in this section,
only the compound command form of the
voice command is given. You can also break
the commands into parts and say each part
of the command when you are asked for it.
For example, you can use the compound
command form voice command “Search for
John Smith,” or you can break the compound
command form into two voice commands:
“Search Contacts” and when asked, “John
Smith.” Please remember, the Uconnect
Phone works best when you talk in a normal
conversational tone, as if speaking to
someone sitting a few feet/meters away from
you.
Natural Speech
Your Uconnect Phone Voice system uses a
Natural Language Voice Recognition (VR)
engine.
Natural speech allows the user to speak
commands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh.”
The system handles fill-in words such as “I
would like to”.

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NOTE:
If there are no phones currently connected
with the system, a pop-up will appear asking
if you would like to pair a mobile phone.
This pop-up only appears when the user
enters Phone Mode and no other device(s)
have previously been paired. If the system
has a phone previously paired, even if no
phone is currently connected with the
system, this pop-up will not appear.
3. Select “Yes” to begin the pairing process.
4. Search for available devices on your Bluetooth®-enabled mobile phone.
Press the Settings button on your mobile
phone.
Select “Bluetooth®” and ensure it is
enabled. Once enabled, the mobile
phone will begin to search for Bluetooth®
connections.
NOTE:
During the pairing procedure, you may receive a
pop-up on your touchscreen asking you to make
sure the PIN on the touchscreen matches the
PIN from the pop-up on your mobile phone. 5. If “No” is selected, and you still would like to
pair a mobile phone, press the Pairing or
Settings button from the Uconnect Phone
main screen.
Press the Paired Phones button.
Search for available devices on your
Bluetooth®-enabled mobile phone (see
below). When prompted on the phone,
select “Uconnect” and accept the
connection request.
6. Uconnect Phone will display an in-progress screen while the system is connecting.
7. When your mobile phone finds the Uconnect system, select “Uconnect.”
8. When prompted on the mobile phone, accept the connection request from
Uconnect.
9. When the pairing process has successfully completed, the system will prompt you to
choose whether or not this is your favorite
phone. Selecting “Yes” will make this phone
the highest priority. This phone will take
precedence over other paired phones within
range and will connect to the Uconnect
system automatically when entering the vehicle. Only one mobile phone and/or one
Bluetooth® audio device can be connected
to the Uconnect system at a time. If “No” is
selected, simply select “Uconnect” from the
mobile phone/audio device Bluetooth®
screen, and the Uconnect system will
reconnect to the Bluetooth® device.
NOTE:
For phones which are not made a favorite, the
phone priority is determined by the order in
which it was paired. The most recent phone
paired will have the higher priority.
NOTE:
During the pairing procedure, you may receive a
pop-up on your mobile phone for the Uconnect
system to access your “messages” and
“contacts”. Selecting “Ok” or “Allow” will sync
your contacts with the Uconnect system.
You can also use the following VR command to
bring up the Paired Phone screen from any
screen on the radio:
“Show Paired Phones”
NOTE:
Software updates on your phone or the
Uconnect system may interfere with the Blue -

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tooth® connection. If this happens, simply
repeat the pairing process. However, first make
sure to delete the device from the list of phones
on your Uconnect system. Next, be sure to
remove Uconnect from the list of devices in your
phone’s Bluetooth® settings.
Connecting To A Particular Mobile Phone Or
Audio Device After Pairing
Uconnect Phone will automatically connect to
the highest priority paired phone and/or Audio
Device within range. If you need to choose a
particular phone or audio device follow these
steps:

1. Press the
Settings
button on the
touchscreen.

2. Press the Paired Phones/Audio Sources buttons.
3. Press to select the particular phone or the particular audio device. A pop-up menu will
appear; press “Connect Phone”.
4. Press the X to exit out of the Settings screen. Disconnecting or Deleting A Phone Or Audio
Device

Uconnect 3 With 5-inch Display

1. Press the Uconnect Phone Pairing or Settings button.

2. Press the Paired Phones/Audio Sources buttons.
3. Press the Settings button located to the right of the device name for a different
phone or audio device than the currently
connected device or press the preferred
Connected Phone from the list. 4. The option’s pop-up will be displayed.
5. Press the Disconnect Device or the Delete
Device button on the touchscreen.
6. Press the X to exit out of the Settings screen.
Making A Phone Or Audio Device A Favorite

1. On the Paired Phone/Audio sources screen, press the Settings button located
to the right of the device name for a
different phone or audio device than the
currently connected device or press the
preferred “Connected Phone” from the list.

2. The option’s pop-up will be displayed.
3. Press the Make Favorite button on the touchscreen; you will see the chosen device
move to the top of the list.
4. Press the X to exit out of the Settings screen.
Phonebook Download (Automatic Phonebook
Transfer From Mobile Phone) — If Equipped
If supported by your phone, Uconnect Phone
has the ability to download contact names and
number entries from the mobile phone’s
1 — Disconnect Device Or Disconnect Phone
2 — Make Favorite
3 — Delete Device/Phone
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Voice Commands (Dial by Saying a Name,
Call by Saying a Phonebook Name, Redial or
Call Back)
Favorites
Mobile Phonebook
Recent Call Log
SMS Message Viewer
Call Controls
The touchscreen allows you to control the
following call features:

Uconnect 3 With 5-inch Display
Other phone call features include:
End Call
Hold/Unhold/Resume
Swap two active calls
Key Pad Number Entry

1. Press the Phone button.

2. Press the Dial/Keypad button on the touchscreen.
3. The Touch-Tone screen will be displayed.
4. Use the numbered buttons on the touchscreens to enter the number and
press “Dial/Call”.
Recent Calls — If Equipped
You may browse a list of the most recent of each
of the following call types:
All Calls
Incoming Calls or Calls Received
Outgoing Calls or Calls Made
Missed Calls These can be accessed by pressing the Recent
Calls button on the phone main screen.
You can also push the VR button on your
steering wheel and perform the above
operation. For example, say “Show my incoming
calls”.
Answer Or Ignore An Incoming Call — No Call
Currently In Progress
When you receive a call on your mobile phone,
the Uconnect Phone will interrupt the vehicle
audio system. Push the Phone button on the
steering wheel, press the Answer button on the
touchscreen.

Uconnect 3 With 5-inch Display

1 — Answer
2 — Mute/Unmute
3 — Transfer
4 — Ignore
1 — Answer Button
2 — Caller ID Box
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If two calls are in progress (one active and one
on hold), press the Swap Calls button on the
phone main screen. Only one call can be placed
on hold at a time.
You can also push the Phone button to toggle
between the active and held phone call.
Join Calls
When two calls are in progress (one active and
one on hold), press the Join/Merge Calls Call
button the Phone main screen to combine all
calls into a conference call.
Call Termination
To end a call in progress, momentarily press the
End Call button on the touchscreen or the
Phone End button on the steering wheel. Only
the active call(s) will be terminated and if there
is a call on hold, it will become the new active
call.
Redial
Push the VR button and after the “Listening”
prompt and the following beep, say “Redial.”
The Uconnect Phone will call the last number
that was dialed from your mobile phone. Call Continuation
Call continuation is the progression of a phone
call on the Uconnect Phone after the vehicle
ignition has been switched to OFF.
NOTE:
The call will remain within the vehicle audio
system until the phone becomes out of range
for the Bluetooth® connection. It is recom
-
mended to press the Transfer button on the
touchscreen when leaving the vehicle.
Advanced Phone Connectivity
Transfer Call To And From Mobile Phone
The Uconnect Phone allows ongoing calls to be
transferred from your mobile phone without
terminating the call. To transfer an ongoing call
from your connected mobile phone to the
Uconnect Phone or vice versa, press the
Transfer button on the Phone main screen.
Things You Should Know About Uconnect
Phone
Voice Command
For the best performance:
Always wait for the beep before speaking
Speak normally, without pausing, just as you
would speak to a person sitting a few feet/
meters away from you
Ensure that no one other than you is
speaking during a voice command period
Low-To-Medium Blower Setting
Low-To-Medium Vehicle Speed
Low Road Noise
Smooth Road Surface
Fully Closed Windows
Dry Weather Conditions
Even though the system is designed for many
languages and accents, the system may not
always work for some.
WARNING!
ALWAYS drive safely with your hands on the
wheel. You have full responsibility and
assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe to
do so. Failure to do so may result in an
accident involving serious injury or death.
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NOTE:
It is recommended that you do not store names
in your Favorites phonebook while the vehicle is
in motion.
Number and name recognition rate is optimized
when the entries are not similar. You can say
“O” (letter “O”) for “0” (zero).
Even though international dialing for most
number combinations is supported, some
shortcut dialing number combinations may not
be supported.
Audio Performance
Audio quality is maximized under:
Low-To-Medium Blower Setting
Low-To-Medium Vehicle Speed
Low Road Noise
Smooth Road Surface
Fully Closed Windows
Dry Weather Conditions
Operation From The Driver's Seat Performance such as audio clarity, echo, and
loudness to a large degree rely on the phone
and network, and not the Uconnect Phone.
Echo at the far end can sometimes be reduced
by lowering the in-vehicle audio volume.
Phone Voice Commands
Making and answering hands-free phone calls
is easy with Uconnect. When the Phonebook
button is illuminated on your touchscreen, your
system is ready. Check UconnectPhone.com for
mobile phone compatibility and pairing
instructions.
Push the Phone button and wait for the beep
to say a command. See some examples below:
“ Call John Smith”
“Dial 123 456 7890”
“Redial ” (call previous outgoing phone
number)
“ Call back ” (call previously answered
incoming phone number) Did You Know:
When providing a Voice
Command, push the Phone button and say
“ Call ”, then pronounce the name exactly as it
appears in your phone book. When a contact
has multiple phone numbers, you can say “ Call
John Smith work”.
Voice Text Reply — If Equipped
Uconnect can announce incoming text
messages. Push the VR button or Phone
button and say:

1. “
Listen
” to have the system read an
incoming text message. (Must have
compatible mobile phone paired to
Uconnect system.)

2. “ Reply ” after an incoming text message has
been read.
Listen to the Uconnect prompts. After the
beep, repeat one of the predefined messag -
es and follow the system prompts.

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How It Works

1. Push the SOS Call button; the indicator light will turn green indicating a call has
been placed.

NOTE:
In case the SOS Call button is accidentally
pushed, there is a 10-second delay before
the SOS call is placed. The system will
verbally alert you that a call is about to be
made. To cancel the SOS Call connection,
push the SOS Call button on the rearview
mirror or press the Cancel button on the
touchscreen within 10 seconds.
During an SOS Call, the Bluetooth® paired
phone is disconnected so incoming or
outgoing calls will go through your mobile
device versus the hands-free system which is
not available due to the SOS Call.
2. Once a connection between the vehicle and a SiriusXM Guardian™ Customer Care agent is
made, the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian™ Customer Care center may
be recorded or monitored for quality assurance purposes. Through your enrollment in and use
of the SiriusXM Guardian™ services, you
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US
and that travel into Mexico and Canada may
have limited services. In particular, responses
to SOS calls or other emergency services may
be unavailable or very limited. Vehicles
purchased outside the United States and
Canada are unable to receive SiriusXM
Guardian™ services.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected:
The light will continuously be illuminated red.
The screen will display the following message
“Vehicle phone requires service. Please
contact your dealer.”
An in-vehicle audio message will state
“Vehicle phone requires service. Please
contact your dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop SOS Call system operation. These include, but are not limited to, the
following factors:
The ignition key is in OFF position.
The vehicle’s electrical systems are not
intact.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
The SOS Call system software and/or hard
-
ware is damaged during a vehicle crash.
LTE (voice/data) or 3G or 4G (data) coverage
and/or GPS signals are unavailable or
obstructed.
Network congestion.
Weather conditions.
Buildings, structures, geographic terrain, or
tunnels.
If your vehicle loses battery power for any
reason (including during or after an accident)
the SOS Call System, among other vehicle
systems, will not operate.
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374IN CASE OF EMERGENCY
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber Ú page 482.
The ASSIST and SOS buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network, which
comes as a built in function. Other Uconnect
services will only be operable if your SiriusXM
Guardian™ service is active and connected
to an operable LTE (voice/data) or 4G (data)
network. ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can
help. Roadside Assistance will know what
vehicle you’re driving and its location. Addi
-
tional fees may apply for roadside assis -
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the overhead console.

NOTE:
In case the SOS Call button is pushed in error,
there will be a ten second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS
call button on the overhead console or press the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the overhead console.
2. The LED lights located within the ASSIST
and SOS buttons on the overhead console
will turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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376IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console lights located within
the ASSIST and SOS buttons will continuously
illuminate red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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