Def Ram 2500 2018 Workshop Manual

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ........................676
▫ Prepare For The Appointment ..............676
▫ Prepare A List ........................ .676
▫ Be Reasonable With Requests ..............676
 IF YOU NEED ASSISTANCE ................676
▫ FCA US LLC Customer Center .............677
▫ FCA Canada Inc. Customer Center ...........677
▫ In Mexico Contact ..................... .677
▫ Puerto Rico And U.S. Virgin Islands ..........677▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................677
▫ Service Contract .......................678
 WARRANTY INFORMATION ...............679
 MOPARPARTS .........................679
 REPORTING SAFETY DEFECTS .............679
▫ In The 50 United States And Washington, D.C. . .679
▫ In Canada ............................679
 PUBLICATION ORDER FORMS .............679
11

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manufac-
turer’s service contract. If you purchased a service contract
that is not a manufacturer’s service contract, and you require
service after the manufacturer’s New Vehicle Limited War-
ranty expires, please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
678 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
11
CUSTOMER ASSISTANCE 679

Child Restraint............................252
Child Restraints Booster Seats ............................256
Child Restraints ........................ .252
Child Seat Installation ..................268, 269
How To Stow An Unused ALR Seat Belt ........266
Infants And Child Restraints ................254
Locating The LATCH Anchorages .............262
Lower Anchors And Tethers For Children .......258
Older Children And Child Restraints ...........255
Seating Positions ........................ .257
Cigar Lighter ............................ .137
Clean Air Gasoline ........................ .597
Cleaning Wheels ............................... .578
Climate Control ............................86
Manual ................................86
Cold Weather Operation ..................... .294
Compact Disc (CD) Maintenance ................673
Compact Spare Tire ........................ .575
Contract, Service .......................... .678
Coolant Pressure Cap (Radiator Cap) .............549
Cooling System ............................546
Adding Coolant (Antifreeze) .................548
Coolant Capacity ........................ .603Coolant Level
....................546, 549, 551
Disposal Of Used Coolant ..................549
Drain, Flush, And Refill ....................547
Inspection ..........................549, 551
Points To Remember ..................... .551
Pressure Cap ............................549
Radiator Cap .......................... .549
Selection Of Coolant (Antifreeze) .......547, 603, 604
Corrosion Protection ........................584
Cruise Light ............................. .199
Cupholders ...............................132
Customer Assistance ........................676
Customer

Programmable Features ...............633
Daytime Running Lights ......................74
Dealer Service ............................ .527
Defroster, Rear Window .......................86
Defroster, Windshield .....................86, 280
Delay (Intermittent) Wipers ....................84
Diagnostic System, Onboard ...................200
Differential, Limited-Slip .....................375
Dipsticks Power Steering ..........................394
Disabled Vehicle Towing .....................510
684 INDEX

Programming Additional Key Fobs..........27, 34
Remote Sound System (Radio) Controls ...........653
Remote Starting Exit Remote Start Mode .....................32
Uconnect Customer Programmable Features . .623, 644
Uconnect Settings .....................623, 644
Replacement Bulbs ........................ .452
Replacement Keys ...........................34
Replacement Tires ..........................573
Reporting Safety Defects .....................679
Restraint, Head .............................58
Restraints, Child .......................... .252
Rotation, Tires ............................ .580
Safety Checks Inside Vehicle ...................279
Safety Checks Outside Vehicle .................281
Safety Defects, Reporting .....................679
Safety, Exhaust Gas ........................ .279
Safety Information, Tire ..................... .558
Safety Tips ...............................278
Schedule, Maintenance .......................517
Seat Belt Adjustable Upper Shoulder Belt Anchorage ......229
Automatic Locking Retractor (ALR) ...........235
Energy Management Feature ................234 Lap/Shoulder Belt Operation
................227
Lap/Shoulder Belt Untwisting ...............229
Pregnant Women ........................ .234
Seat Belt Extender ........................233
Seat Belt Pretensioner .....................234
Seat Belt Reminder .......................224
Seat Belt Maintenance .......................588
Seat Belt Reminder ........................ .224
Seat Belts ............................ .224, 279
Adjustable Shoulder Belt ...................229
Adjustable Upper Shoulder Anchorage .........229
Child Restraint ..........................252
Extender ...............................233
Front Seat ..........................224, 227
Inspection ............................. .279
Operating

Instructions .....................227
Pregnant Women ........................ .234
Pretensioners .......................... .234
Reminder ............................. .189
Untwisting Procedure .....................229
Seats ............................ .44, 46, 47, 48
Adjustment ........................44, 47, 48
Easy Entry .......................... .44, 51
Folding Floor .......................... .128
Heated .................................44
692 INDEX

Universal Garage Door Opener (HomeLink)Programming HomeLink .............115,117,118
Unleaded Gasoline ........................ .596
Untwisting Procedure, Seat Belt ................229
Utility Rails, Rear Cargo Area ..................151
Vehicle Identification Number (VIN) .............593
Vehicle Loading ........................414, 565
Vehicle Modifications/Alterations .................7
Vehicle Storage ........................ .105, 584
Viscosity, Engine Oil .....................529, 530
Voice Recognition System (VR) .................656
Warning Lights (Instrument Cluster Description) . . . .194
Warnings And Cautions .......................7
Warranty Information .......................679
Washers, Windshield ..................... .84, 526
Washing Vehicle .......................... .585
Water Driving Through ........................ .442Wheel And Wheel Trim
..................... .578
Wheel And Wheel Trim Care ..................578
Wheel Cover ............................. .501
Winch ................................. .376
Accessories ............................ .380
Operation ............................. .381
Rigging Techniques .......................391
Usage .................................376
Wind Buffeting ........................ .109, 111
Window Fogging .......................... .105
Windows ............................... .107
Power ............................... .107
Reset Auto-Up ..........................108
Windshield Defroster ........................280
Windshield Washers ...................83, 84, 526
Fluid ...............................83, 526
Windshield Wiper Blades .....................542
Windshield Wipers ..........................83
Wiper Blade Replacement .....................542
W ipers,

Intermittent .........................84
Wipers, Rain Sensitive ........................85
696 INDEX