transmission Ram 2500 2020 Owner's Manual

5
STARTING AND OPERATING
STARTING THE ENGINE — GAS ENGINE ......... 211Automatic Transmission ............................211
Tip Start Feature .......................................211
Keyless Enter-N-Go — Ignition ...................211
Normal Starting Using ENGINE START/
STOP Button ...............................................212 Cold Weather Operation (Below –22°F Or
−30°C) ......................................................215 After Starting ..............................................215
STARTING THE ENGINE — DIESEL ENGINE..... 215
Automatic Transmission ............................215
Keyless Enter-N-Go — Ignition ...................216
Extreme Cold Weather...............................218
Normal Starting Procedure — Engine
Manifold Air Temperature Above 66° F
(19° C)........................................................ 218 Starting Procedure — Engine Manifold Air
Temperature 0°F To 66°F (–18°C to
19°C) ..........................................................219 Starting Procedure — Engine Manifold Air
Temperature Below 0°F (-18°C) ..............220 Starting Fluids ............................................221 NORMAL OPERATION — DIESEL ENGINE ........221
Cold Weather Precautions ........................ 222
Engine Idling ............................................. 224
Noise........................................................... 225
Stopping The Engine ................................. 225
Idle Shutdown ............................................ 226
Programmable Maximum Vehicle
Speed ......................................................... 226 Operating Precautions............................... 226
Cooling System Tips .................................. 226
ENGINE BLOCK HEATER — GAS ENGINE (IF
EQUIPPED) ..........................................................227
ENGINE BLOCK HEATER — DIESEL ENGINE (IF
EQUIPPED) ......................................................... 227
Block Heater Usage ................................... 228
ENGINE BREAK-IN RECOMMENDATIONS — GAS
ENGINE ................................................................ 228
ENGINE BREAK-IN RECOMMENDATIONS —
DIESEL ENGINE...................................................228
PARKING BRAKE ............................................... 229
DIESEL EXHAUST BRAKE — ENGINE BRAKING
(IF EQUIPPED) ....................................................230
AUTOMATIC TRANSMISSION ........................... 231
Ignition Park Interlock ............................... 232
Brake/Transmission Shift Interlock
System ....................................................... 232 Eight-Speed Automatic Transmission — If
Equipped .................................................... 233 Six-Speed Automatic Transmission — If
Equipped .................................................... 237
AUXILIARY SWITCHES — IF EQUIPPED ........... 243
ACTIVE NOISE CANCELLATION ........................ 243
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ...................................................... 244
Four-Position Electronically Shifted Transfer
Case — If Equipped ................................... 244
Manually Shifted Transfer Case —
If Equipped ................................................. 247
AIR SUSPENSION SYSTEM — IF EQUIPPED.... 250
Description ................................................. 250
Air Suspension Modes .............................. 251
Instrument Cluster Display Messages ..... 251
Operation ................................................... 251
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED) ......................... 252
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY .................................................... 253

20_DJD2_OM_EN_USC_t.book Page 5

7
PARKVIEW REAR BACK UP CAMERA ............. 302 AUX Camera — If Equipped .......................304
SURROUND VIEW CAMERA SYSTEM — IF
EQUIPPED ........................................................... 305
AUX Camera — If Equipped .......................311
ENGINE RUNAWAY — DIESEL ENGINE ............ 312
REFUELING THE VEHICLE — GAS ENGINE ..... 312
Loose Fuel Filler Cap Message ................313
REFUELING THE VEHICLE — DIESEL
ENGINE ............................................................... 313
Diesel Exhaust Fluid ..................................314
VEHICLE LOADING ............................................. 317
Gross Vehicle Weight Rating (GVWR) ......317
Payload .......................................................317
Gross Axle Weight Rating (GAWR) ............317
Tire Size ......................................................317
Rim Size......................................................318
Inflation Pressure ......................................318
Curb Weight................................................318
Loading .......................................................318
TRAILER TOWING .............................................. 318
Common Towing Definitions .....................318
Trailer Hitch Type and Maximum Trailer
Weight.........................................................322 Trailer Towing Weights (Maximum Trailer
Weight Ratings) ..........................................323 Trailer And Tongue Weight ........................ 323
Towing Requirements ...............................323
Towing Tips ................................................328 SNOWPLOW ....................................................... 329
Before Plowing ........................................... 329
Snowplow Prep Package Model
Availability .................................................. 330 Over The Road Operation With Snowplow
Attached ..................................................... 330 Operating Tips ............................................ 330
General Maintenance................................ 330
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) .......................................... 331
Towing This Vehicle Behind Another
Vehicle ........................................................ 331 Recreational Towing — Two-Wheel Drive
Models ........................................................ 331 Recreational Towing — Four-Wheel Drive
Models ........................................................ 332
DRIVING TIPS ...................................................... 335
Driving On Slippery Surfaces ................... 335
Driving Through Water .............................. 335
Off-Road Driving Tips ................................. 336
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS........................338
ASSIST AND SOS SYSTEM — IF EQUIPPED..... 338
General Information .................................. 342 JACKING AND TIRE CHANGING ...................... 342
Jack Location ............................................. 343
Removal Of Jack And Tools....................... 343
Removing The Spare Tire .......................... 345
Preparations For Jacking .......................... 346
Jacking Instructions................................... 347
To Stow The Flat Or Spare ....................... 350
Reinstalling The Jack And Tools ............... 352
Hub Caps/Wheel Covers — If Equipped ... 352
FUSES .................................................................. 353
Power Distribution Center ........................ 354
JUMP STARTING ............................................... 362
Preparations For Jump Start ..................... 363
Jump Starting Procedure .......................... 363
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION ................................................ 365
MANUAL PARK RELEASE — 8 – SPEED
TRANSMISSION ................................................ 366
IF YOUR ENGINE OVERHEATS ......................... 367
FREEING A STUCK VEHICLE ............................ 367
TOWING A DISABLED VEHICLE ........................ 369
Two-Wheel Drive Models ........................... 370
Four-Wheel Drive Models .......................... 370
Emergency Tow Hooks — If Equipped ...... 371

20_DJD2_OM_EN_USC_t.book Page 7

8
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 371
EVENT DATA RECORDER (EDR) ....................... 371
BULB REPLACEMENT ........................................ 372 Replacement Bulbs ...................................372
Replacing Exterior Bulbs ...........................374
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE ....... 380Maintenance Plan — Gasoline Engine......380
Heavy Duty Use Of The Vehicle ................. 384
SCHEDULED SERVICING— DIESEL ENGINE .... 384
Oil Change Indicator System — Cummins
Diesel ..........................................................385 Perform Service Indicator — Cummins
Diesel ..........................................................385
Maintenance Plan — Cummins Diesel
Engine ........................................................ 386
ENGINE COMPARTMENT .................................. 391
6.4L Engine ...............................................391
6.7L Diesel Engine — Six-Speed 68RFE ..392
6.7L Diesel Engine — Six-Speed
AS69RC HD ................................................393 Checking Oil Level — Gas Engine .............394
Checking Oil Level — Diesel Engine ..........394
Adding Washer Fluid..................................394
Maintenance-Free Battery .......................395
Pressure Washing ......................................395 DEALER SERVICE ..............................................396
Engine Oil .................................................. 396
Engine Oil Filter .......................................... 398
Engine Air Cleaner Filter............................ 398
Air Conditioner Maintenance .................... 400
Accessory Drive Belt Inspection ............... 403
Draining Fuel/Water Separator Filter —
Diesel Engine ............................................ 403 Engine Mounted Fuel Filter Replacement —
Diesel Engine ............................................. 405 Underbody Mounted Fuel Filter
Replacement — Diesel Engine .................. 406 Priming If The Engine Has Run Out Of
Fuel — Diesel Engine ................................. 407 Intervention Regeneration Strategy —
Message Process Flow ............................. 407 Diesel Exhaust Fluid .................................. 408
Body Lubrication ........................................ 408
Windshield Wiper Blades .......................... 409
Exhaust System ........................................ 410
Cooling System ......................................... 411
Charge Air Cooler — Inter-Cooler .............. 415
Brake System ............................................ 415
Automatic Transmission............................ 416
Rear Axle And 4x4 Front Driving Axle Fluid
Level .......................................................... 418 Transfer Case ............................................ 419
Noise Control System Required
Maintenance & Warranty ......................... 419 HOISTING ........................................................... 422
TIRES ................................................................... 422
Tire Safety Information.............................. 422
Tires — General Information .................... 428
Tire Types ................................................... 432
Spare Tires — If Equipped ......................... 433
Wheel And Wheel Trim Care ..................... 434
Tire Chains And Traction Devices ............ 435
Tire Rotation Recommendations ............. 436
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 438
Treadwear .................................................. 438
Traction Grades ......................................... 438
Temperature Grades ................................. 438
STORING THE VEHICLE ..................................... 439
BODYWORK ........................................................ 439
Protection From Atmospheric Agents....... 439
Body And Underbody Maintenance .......... 439
Preserving The Bodywork.......................... 440
INTERIORS ......................................................... 442
Seats And Fabric Parts .............................. 442
Plastic And Coated Parts........................... 442
Leather Parts ............................................. 443
Glass Surfaces .......................................... 443

20_DJD2_OM_EN_USC_t.book Page 8

11
INTRODUCTION
Dear Customer, congratulations on selecting
your new vehicle. Be assured that it represents
precision workmanship, distinctive styling, and
high quality.
This is a specialized utility vehicle. It can go
places and perform tasks that are not intended
for conventional passenger vehicles. It handles
and maneuvers differently from many
passenger vehicles both on-road and off-road,
so take time to become familiar with your
vehicle. If equipped, the two-wheel drive version
of this vehicle was designed for on-road use
only. It is not intended for off-road driving or use
in other severe conditions suited for a
four-wheel drive vehicle. Before you start to
drive this vehicle, read the Owner’s Manual. Be
sure you are familiar with all vehicle controls,
particularly those used for braking, steering,
transmission, and transfer case shifting. Learn
how your vehicle handles on different road
surfaces. Your driving skills will improve with
experience. When driving off-road, or working
the vehicle, don’t overload the vehicle or expect
the vehicle to overcome the natural laws of
physics. Always observe federal, state, provin-cial and local laws wherever you drive. As with
other vehicles of this type, failure to operate this
vehicle correctly may result in loss of control or
a collision. Refer to the “Driving Tips” in
“Starting and Operating” for further informa
-
tion.
This Owner's Manual has been prepared with
the assistance of service and engineering
specialists to acquaint you with the operation
and maintenance of your vehicle. It is supple -
mented by Warranty Information, and
customer-oriented documents. Within this infor -
mation, you will find a description of the
services that FCA US LLC offers to its
customers, the vehicle's warranty coverage,
and the details of the terms and conditions for
maintaining its validity. Please take the time to
read all of these publications carefully before
driving your vehicle for the first time. Following
the instructions, recommendations, tips, and
important warnings in this manual will help
assure safe and enjoyable operation of your
vehicle. This Owner's Manual describes all versions of
this vehicle. Options and equipment dedicated
to specific markets or versions are not expressly
indicated in the text. Therefore, you should only
consider the information which is related to the
trim level, engine, and version that you have
purchased. Any content introduced throughout
the Owner's Information, that may or may not be
applicable to your vehicle, will be identified with
the wording “If Equipped”. All data contained in
this publication are intended to help you use
your vehicle in the best possible way. FCA US
LLC aims at a constant improvement of the
vehicles produced. For this reason, it reserves
the right to make changes to the model
described for technical and/or commercial
reasons. For further information, contact an
authorized dealer.
When it comes to service, remember that an
authorized dealer knows your vehicle best, has
factory-trained technicians and genuine
MOPAR® parts, and cares about your satisfac
-
tion.1

20_DJD2_OM_EN_USC_t.book Page 11

22GETTING TO KNOW YOUR VEHICLE
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouil -
lage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.REMOTE START— IF EQUIPPED (DIESEL)
This system uses the key fob to start
the engine conveniently from outside
the vehicle while still maintaining
security. The system has a range of
approximately 300 ft (91 m).
NOTE:
Obstructions between the vehicle and the
key fob may reduce this range.
The Remote Start system will wait for the
“Wait To Start” Indicator Light to extinguish
before cranking the engine. This allows time
for the intake heater to preheat the incoming
air, and is normal operation in cold weather.
Refer to “Wait To Start Light,” located in
“Warning Lights And Messages” in “Getting
To Know Your Instrument Panel” for more
information.
How To Use Remote Start
All of the following conditions must be met
before the engine will remote start:
Transmission in PARK
Doors closed
Hood closed
Hazard switch off
Brake switch inactive (brake pedal not
pushed)
Battery at an acceptable charge level
PANIC button not pushed
Fuel meets minimum requirement
Water In Fuel Indicator Light is not illumi -
nated
Wait To Start Light Indicator Light is not illu -
minated
Malfunction Indicator Light is not illuminated

20_DJD2_OM_EN_USC_t.book Page 22

GETTING TO KNOW YOUR VEHICLE27
(Continued)
DOORS
Manual Door Locks
Front and rear doors may be locked by moving
the lock knob down. The lock knobs will unlock
when the interior handle is used to open the
doors.
Door Lock Knob

Front doors may be opened with the inside door
handle without lifting the lock knob.
Doors locked before closing will remain locked
when closed.
The emergency key will unlock the driver door
lock on your vehicle.
Power Door Locks — If Equipped
The power door lock switches are on each front
door trim panel. Use these switches to lock or
unlock the doors.
WARNING!
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
For personal security and safety in the
event of an collision, lock the vehicle doors
as you drive as well as when you park and
leave the vehicle.
Before exiting a vehicle, always shift the
automatic transmission into PARK, apply
the parking brake, turn the vehicle OFF,
remove the key fobs from vehicle, and lock
all doors. and lock your vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle. Leaving
children in a vehicle unattended is
dangerous for a number of reasons. A child
or others could be seriously or fatally
injured. Children should be warned not to
touch the parking brake, brake pedal or the
gear selector.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil -
dren, and do not leave the ignition of a
vehicle equipped with Keyless Enter-N-Go
in the ACC or ON/RUN mode. A child could
operate power windows, other controls, or
move the vehicle.
WARNING! (Continued)
2

20_DJD2_OM_EN_USC_t.book Page 27

GETTING TO KNOW YOUR VEHICLE53

Bed Light Switch Without RamBox
Bed Light Switch With RamBox

The cargo light and bed lights (if equipped) will
turn on for approximately 30 seconds when a
key fob unlock button is pushed, as part of the
Illuminated Entry feature.
When these lights are activated using the
button on the headlight switch, the trailer spotter lights will remain illuminated when the
vehicle transmission is in PARK, NEUTRAL, or
REVERSE. The trailer spotter lights will turn off
when the vehicle transmission is placed in
DRIVE.
NOTE:
For vehicles shipped to or sold in the states of
California or Mississippi, the cargo, bed, and
mirror spotter lights will not work while the
vehicle is in motion. In every other state, the
cargo and mirror spotter lights will turn off when
the vehicle is in motion, but the bed light will
remain on. In all states, including California and
Mississippi, if a bed camera is deactivated, the
bed lights will turn back on.
Battery Saver
To protect the life of your vehicle’s battery, load
shedding is provided for both the interior and
exterior lights.
If the ignition is OFF, the interior lights will auto
-
matically turn off when:
Any door is left ajar for 10 minutes.
The Dome Defeat button is pushed.
The Cargo, Bed, and Spotter lights are manu -
ally activated by either the headlight switch
or the truck bed switch.
NOTE:
Battery saver mode is canceled if the ignition is
ON.
If the headlights remain on while the ignition is
placed in the OFF position, the exterior lights will
automatically turn off after eight minutes. If the
headlights are turned on and left on for eight
minutes while the ignition is OFF, the exterior
lights will automatically turn off.
INTERIOR LIGHTS
Courtesy Lights
The courtesy, dome, cargo, and bed lights are
turned on when any door is opened. The cour -
tesy and dome lights are turned on when the
Dome On button is pushed on the overhead
console. Also, if your vehicle is equipped with
Remote Keyless Entry, and the unlock button is
pushed on the key fob, the courtesy, dome,
cargo, and bed lights will turn on.
2

20_DJD2_OM_EN_USC_t.book Page 53

GETTING TO KNOW YOUR VEHICLE57
NOTE:
The Rain Sensing feature will not operate
when the wiper switch is in the low or
high-speed position.
The Rain Sensing feature may not function
properly when ice, or dried salt water is
present on the windshield.
Use of Rain-X or products containing wax or
silicone may reduce Rain Sensing perfor -
mance.
The Rain Sensing system has protection
features for the wiper blades and arms, and will
not operate under the following conditions:
Low Ambient Temperature — When the igni-
tion is first placed in the ON position, the Rain
Sensing system will not operate until the
wiper switch is moved, vehicle speed is
greater than 0 mph (0 km/h), or the outside
temperature is greater than 32°F (0°C).
Transmission In NEUTRAL Position — When
the ignition is ON, and the transmission is in
the NEUTRAL position, the Rain Sensing
system will not operate until the wiper switch
is moved, vehicle speed is greater than
5 mph (8 km/h), or the gear selector is
moved out of the NEUTRAL position.
Remote Start Mode Inhibit — On vehicles
equipped with Remote Starting system, Rain
Sensing wipers are not operational when the
vehicle is in the remote start mode. Once the
operator is in the vehicle and has placed the
ignition switch in the RUN position, Rain
Sensing wiper operation can resume, if it has
been selected, and no other inhibit condi -
tions (mentioned previously) exist.
CLIMATE CONTROLS
The Climate Control system allows you to regu -
late the temperature, air flow, and direction of
air circulating throughout the vehicle. The
controls are located on the touchscreen (if
equipped), on the sides of the touchscreen, or
on the instrument panel below the radio.
Manual Climate Control Overview

Manual Climate Controls

2

20_DJD2_OM_EN_USC_t.book Page 57

GETTING TO KNOW YOUR VEHICLE77
NOTE:
HomeLink® is disabled when the Vehicle Secu -
rity Alarm is active. NOTE:
Only use this transceiver with a garage door
opener that has a “stop and reverse” feature as
required by federal safety standards. This
includes most garage door opener models
manufactured after 1982. Do not use a garage
door opener without these safety features. Call
toll-free 1-800-355-3515 or, on the Internet at
HomeLink.com
for safety information or assis -
tance.
Before You Begin Programming HomeLink®
Be sure that your vehicle is parked outside of
the garage before you begin programming.
For more efficient programming and accurate
transmission of the Radio Frequency (RF) signal
it is recommended that a new battery be placed
in the hand-held transmitter of the device that is
being programmed to the HomeLink® system.
To erase the channels, place the ignition in the
ON/RUN position, and push and hold the two
outside HomeLink® buttons (I and III) for up to
20 seconds or until the orange indicator
flashes. NOTE:
Erasing all channels should only be
performed when programming HomeLink®
for the first time. Do not erase channels when
programming additional buttons.
If you have any problems, or require assis
-
tance, please call toll-free 1-800-355-3515
or, on the Internet at HomeLink.com for infor-
mation or assistance.
Programming A Rolling Code
For programming garage door openers that
were manufactured after 1995. These garage
door openers can be identified by the “LEARN”
or “TRAIN” button located where the hanging
antenna is attached to the garage door opener.
NOTE:
It is NOT the button that is normally used to
open and close the door. The name and color of
the button may vary by manufacturer.
WARNING!
Your motorized door or gate will open and
close while you are programming the
universal transceiver. Do not program the
transceiver if people, pets or other objects
are in the path of the door or gate. Only use
this transceiver with a garage door opener
that has a “stop and reverse” feature as
required by Federal safety standards. This
includes most garage door opener models
manufactured after 1982. Do not use a
garage door opener without these safety
features.
Vehicle exhaust contains carbon monoxide,
a dangerous gas. Do not run your vehicle in
the garage while programming the trans -
ceiver. Exhaust gas can cause serious
injury or death.
2

20_DJD2_OM_EN_USC_t.book Page 77

GETTING TO KNOW YOUR VEHICLE79
Programming A Non-Rolling Code
For programming garage door openers manu -
factured before 1995.

1. Place the ignition in the ON/RUN position.

2. Place the hand-held transmitter 1 to 3 inches (3 to 8 cm) away from the Home-
Link® button you wish to program while
keeping the HomeLink® indicator light in
view.
3. Press and hold the HomeLink® button you want to program while you press and hold
the hand-held transmitter button.
4. Continue to hold both buttons and observe the indicator light. The HomeLink® indi-
cator will flash slowly and then rapidly after
HomeLink® has received the frequency
signal from the hand-held transmitter.
Release both buttons after the indicator
light changes from slow to rapid.
5. Press and hold the programmed Home -
Link® button and observe the indicator
light.
If the indicator light stays on constantly, programming is complete and the garage door/device should activate when the
HomeLink® button is pressed.
To program the two remaining Home
-
Link® buttons, repeat each step for each
remaining button. DO NOT erase the
channels.
Reprogramming A Single HomeLink® Button
(Non-Rolling Code)
To reprogram a channel that has been previ -
ously trained, follow these steps:

1. Place the ignition in the ON/RUN position.

2. Press and hold the desired HomeLink® button until the indicator light begins to
flash after 20 seconds. Do not release the
button.
3. Without releasing the button, proceed with “Programming A Non-Rolling Code” step 2
and follow all remaining steps.
Canadian/Gate Operator Programming
For programming transmitters in Canada/
United States that require the transmitter
signals to “time-out” after several seconds of
transmission. Canadian radio frequency laws require trans
-
mitter signals to time-out (or quit) after several
seconds of transmission – which may not be
long enough for HomeLink® to pick up the
signal during programming. Similar to this
Canadian law, some U.S. gate operators are
designed to time-out in the same manner.
It may be helpful to unplug the device during the
cycling process to prevent possible overheating
of the garage door or gate motor.

1. Place the ignition in the ON/RUN position.

2. Place the hand-held transmitter 1 to 3 inches (3 to 8 cm) away from the Home-
Link® button you wish to program while
keeping the HomeLink® indicator light in
view.
3. Continue to press and hold the HomeLink® button, while you press and release (cycle)
your hand-held transmitter every two
seconds until HomeLink® has successfully
accepted the frequency signal. The indi -
cator light will flash slowly and then rapidly
when fully trained.
2

20_DJD2_OM_EN_USC_t.book Page 79