Ram 3500 2018 Owner's Manual

3. Once a connection between the vehicle and a SOSoperator is made, the SOS Call system may transmit the
following important vehicle information to a SOS op-
erator:
• Indication that the occupant placed a SOS Call.
• The vehicle brand.
• The last known GPS coordinates of the vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system to determine if addi-
tional help is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and as-
sume all risks related to the use of the Uconnect and
SiriusXM Guardian features and applications in this
vehicle. Only use Uconnect features and SiriusXM
Guardian services when it is safe to do so. Failure to do
so may result in an accident involving serious injury or
death. NOTE:
•Your vehicle may be transmitting data as authorized
by the subscriber.
• Once a connection is made between the vehicle’s SOS
Call system and the SOS operator, the SOS operator
may be able to open a voice connection with the
vehicle to determine if additional help is needed. Once
the SOS operator opens a voice connection with the
vehicle’s SOS Call system, the operator should be able
to speak with you or other vehicle occupants and hear
sounds occurring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected with the SOS
operator until the SOS operator terminates the connec-
tion.
5. The SOS operator may attempt to contact appropriate emergency responders and provide them with impor-
tant vehicle information and GPS coordinates.
WARNING!
•If anyone in the vehicle could be in danger (e.g., fire
or smoke is visible, dangerous road conditions or
location), do not wait for voice contact from an
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IN CASE OF EMERGENCY 449

WARNING!(Continued)
Emergency Services Agent. All occupants should exit
the vehicle immediately and move to a safe location.
• Never place anything on or near the vehicle’s oper-
able network and GPS antennas. You could prevent
operable network and GPS signal reception, which
can prevent your vehicle from placing an emergency
call. An operable network and GPS signal reception
is required for the SOS Call system to function
properly.
• The SOS Call system is embedded into the vehicle’s
electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This
may prevent your vehicle from sending a signal to
initiate an emergency call. To avoid interference that
can cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile radio,
CB radio, data recorder, etc.) to your vehicle’s electri-
cal system or modify the antennas on your vehicle. IF
YOUR VEHICLE LOSES BATTERY POWER FOR
ANY REASON (INCLUDING DURING OR AFTER
AN ACCIDENT), THE UCONNECT FEATURES,
(Continued)
WARNING! (Continued)
APPS AND SERVICES, AMONG OTHERS, WILL
NOT OPERATE.
• Modifications to any part of the SOS Call system
could cause the air bag system to fail when you need
it. You could be injured if the air bag system is not
there to help protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOThave SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may not
answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is de-
tected, and at the beginning of each ignition cycle:
• The Rearview Mirror light located between the ASSIST
and SOS buttons will continuously be illuminated red.
• The Device Screen will display the following message
“Vehicle device requires service. Please contact your
dealer.”
450 IN CASE OF EMERGENCY

•An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact your dealer.”
WARNING!
•Ignoring the Rearview Mirror light could mean you
will not have SOS Call services. If the Rearview
Mirror light is illuminated, have an authorized
dealer service the SOS Call system immediately.
• The Occupant Restraint Control module turns on the
air bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If
the Air Bag Warning Light is illuminated, have an
authorized dealer service the Occupant Restraint
Control system immediately.
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the SOS
Call system operation. These include, but are not limited
to, the following factors:
• Delayed accessories mode is active.
• The ignition is in the OFF position.
• The vehicle’s electrical systems are not intact. •
The SOS Call system software and/or hardware are
damaged during a crash.
• The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
• LTE (voice/data) or 4G (data) network and/or Global
Positioning Satellite signals are unavailable or ob-
structed.
• Equipment malfunction at the SOS operator facility.
• Operator error by the SOS operator.
• LTE (voice/data) or 4G (data) network congestion.
• Weather.
• Buildings, structures, geographic terrain, or tunnels.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and as-
sume all risks related to the use of the Uconnect and
SiriusXM Guardian features and applications in this
vehicle. Only use Uconnect features and SiriusXM
(Continued)
7
IN CASE OF EMERGENCY 451

WARNING!(Continued)
Guardian services when it is safe to do so. Failure to do
so may result in an accident involving serious injury or
death.
NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
• Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You could
prevent LTE (voice/data) or 4G (data) and GPS signal
reception, which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/data) or 4G
(data) network connection and a GPS signal is required
for the SOS Call system to function properly.
General Information
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received, includ-
ing interference that may cause undesired operation. NOTE:
Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
CAUTION!
To avoid damage to the mirror during cleaning, never
spray any cleaning solution directly onto the mirror.
Apply the solution onto a clean cloth and wipe the
mirror clean.
BULB REPLACEMENT
Replacement Bulbs
All of the inside bulbs are brass or glass-wedge base.
Aluminum base bulbs are not approved.
Interior Bulbs
Bulb Number
Overhead Console Lamps TS 212–9
Dome Lamp 7679
For lighted switches, see your authorized dealer for
replacement instructions.
452 IN CASE OF EMERGENCY

Exterior Bulbs
Bulb Number
Base Quad Headlamp –
Low Beam H11LL
Base Quad Headlamp –
High Beam 9005LL
Front Turn Signal Lamp
(Base Quad Headlamp) 3157NA
Premium Bi Halogen Pro-
jector Headlamp - Low
Beam 9005Sl+
Premium Bi Halogen Pro-
jector Headlamp - High
Beam 9005LL
Front Turn Signal Lamp
(Premium Headlamp) LED (Serviced at autho-
rized dealer)
Fog Lamp (Horizontal
shape) 9145
Fog Lamp (Vertical shape) 9006
Bulb Number
Center High Mounted
Stop Lamp (CHMSL) 921K
Rear Cargo Lamp 921
LED Center High
Mounted Stop Lamp
(CHMSL)/Cargo Lamp LED (Serviced at autho-
rized dealer)
Cab Roof Marker Lamps 194NA
Base Rear Tail/Turn and
Stop Lamp 3157K
Premium Rear Tail/Turn
and Stop Lamp LED (Serviced at autho-
rized dealer)
Premium Backup Lamp 7440/W21W
Rear Lamp Bar ID Marker
Lamp 194
Side Marker Lamps (Dual
Rear Wheels) 194
Backup Lamp 921
Rear License Plate Lamp 194
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IN CASE OF EMERGENCY 453

Replacing Exterior Bulbs
Base Quad / Premium Bi-Halogen: Low Beam
Headlamp, High Beam Headlamp, Front Park And
Turn — If Equipped
1. Open the hood.
2. Disconnect and isolate the negative battery cable.
3. Remove the six plastic push-in fasteners that secure theupper radiator seal to the grille support and both fender
ledges.
4. Remove the two plastic push-in rivets that secure the upper radiator seal to the radiator.
5. Remove the upper radiator seal from the vehicle.
6. Remove the two headlamp assembly attachment screws. 7. Reach into the front wheel house ahead of the front
wheel, remove the fastener, and lift the cover over the
access hole in the front of the wheel house splash shield.
Access to the rear of the lamp can be gained through this
access hole.
8. Reach through the access hole of the wheel house splash shield and lift the slide lock upward far enough to
disengage it from the lock post on the back of the front
lamp unit housing.
Headlamp Assembly Attachment Screw Locations
454 IN CASE OF EMERGENCY

9. Remove the headlamp assembly. Grasp the outboardedge of the lamp and pull it straight forward to disen-
gage the ball stud from the plastic grommet.
10. Disconnect the wiring harness connectors from the bulb socket.
11. Replace bulb(s) as necessary.
CAUTION!
• Do not contaminate the bulb glass by touching it
with your fingers or by allowing it to contact other
oily surfaces. Shortened bulb life will result.
• Always use the correct bulb size and type for replace-
ment. An incorrect bulb size or type may overheat
and cause damage to the lamp, the bulb socket, or the
lamp wiring.
NOTE: There are access covers over both headlamp bulb
access holes in the quad front lamp unit housing (if
equipped). These covers MUST be reinstalled after the bulb
has been replaced.
Fog Lamps — If Equipped
1. Reach under and behind the front bumper to access the back of the front fog lamp housing.
2. Disconnect the fog lamp wiring harness connector from the fog lamp bulb.
3. Rotate the bulb counterclockwise ¼ turn to unlock the bulb from the housing.
4. Pull the bulb straight out from the housing.
Slide Lock
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IN CASE OF EMERGENCY 455

CAUTION!
Do not contaminate the bulb glass by touching it with
your fingers or by allowing it to contact other oily
surfaces. Shortened bulb life will result.
Rear Tail/Stop, Turn Signal And Backup Lamps
1. Remove the two screws that pass through the bed sheetmetal.
2. Pull the outboard side of the lamp rearward far enough to unsnap the two receptacles on the outboard side of the lamp housing from the two plastic snap post retain-
ers in the outer box side panel.
3. Disconnect the wiring harness connectors from the bulb socket.
4. Rotate the bulb socket counterclockwise 1/4 turn to unlock it from the housing.
5. Pull the bulb straight out of the socket.
Tail Lamp Screw Locations
Pulling Out The Tail Lamp
456 IN CASE OF EMERGENCY

CAUTION!
Do not contaminate the bulb glass by touching it with
your fingers or by allowing it to contact other oily
surfaces. Shortened bulb life will result.
6. Reverse the procedure to install the bulb and housing.
Center High-Mounted Stoplamp (CHMSL) With
Cargo Lamp
1. Remove the two screws holding the housing/lens to the body as shown. 2. Separate the connector holding the housing and wiring
harness to the body.
3. Turn the desired bulb socket ¼ turn and remove the socket and bulb from housing.
4. Pull the desired bulb straight from the socket.
CHMSL Mounting Screw Locations
CHMSL Connector Location
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IN CASE OF EMERGENCY 457

CAUTION!
Do not contaminate the bulb glass by touching it with
your fingers or by allowing it to contact other oily
surfaces. Shortened bulb life will result.• Outside Bulbs: Cargo Lamps
• Inside Bulb: Center High-Mounted Stop Lamp
5. Reverse the procedure for installation of bulbs and housing.
Cab Top Clearance Lamps — If Equipped
1. Remove the two screws from the top of the lamp.
CHMSL Bulb And Socket
Removing Rear Screw From Clearance Lamp
458 IN CASE OF EMERGENCY