tow Ram 3500 2019 Owner's Manual

IN CASE OF EMERGENCY 495
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled
vehicle using a commercial towing service.
If the transmission and drivetrain are operable, disabled
vehicles may also be towed as described under “Recreational
Towing” in the “Starting And Operating” section.
NOTE:
Vehicles equipped with the Air Suspension System must be
placed in Transport mode, before tying them down (from the
body) on a trailer or flatbed truck. If the vehicle cannot be
placed in Transport mode (for example, engine will not run),
tie-downs must be fastened to the axles (not to the body).
Failure to follow these instructions may cause fault codes to
be set and/or cause loss of proper tie-down tension.
Refer to "Air Suspension System — If Equipped" in "Starting
And Operating" for more information.
CAUTION!
• Racing the engine or spinning the wheels may lead to transmission overheating and failure. Allow the engine
to idle with the transmission in NEUTRAL for at least
one minute after every five rocking-motion cycles. This
will minimize overheating and reduce the risk of trans -
mission failure during prolonged efforts to free a stuck
vehicle.
• When “rocking” a stuck vehicle by shifting between DRIVE and REVERSE, do not spin the wheels faster
than 15 mph (24 km/h), or drivetrain damage may
result.
• Revving the engine or spinning the wheels too fast may lead to transmission overheating and failure. It can also
damage the tires. Do not spin the wheels above 30 mph
(48 km/h) while in gear (no transmission shifting occur -
ring).
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496 IN CASE OF EMERGENCY
Proper towing or lifting equipment is required to prevent
damage to your vehicle. Use only tow bars and other equip-
ment designed for this purpose, following equipment manu-
facturer’s instructions. Use of safety chains is mandatory.
Attach a tow bar or other towing device to main structural
members of the vehicle, not to bumpers or associated
brackets. State and local laws regarding vehicles under tow
must be observed.
If you must use the accessories (wipers, defrosters, etc.)
while being towed, the ignition must be in the ON/RUN
mode, not the ACC mode. If the key fob is unavailable or the vehicle's battery is
discharged, refer to ”Manual Park Release” in this section for
instructions on shifting the transmission out of PARK for
towing.
Towing
Condition Wheels OFF
The Ground 2WD Models
4WD Models
Flat Tow NONE If transmission is operable:
•Transmission in
NEUTRAL
•30 mph (48 km/h) max speed
•30 miles (48 km) max distance
(8–speed transmission) See instructions in “Recreational Towing”
under “Starting And Operating”
• Automatic Transmission in
PARK
• Transfer Case in NEUTRAL (N)
• Tow in forward direction
Wheel Lift Or Dolly Tow Front
NOT ALLOWED
Rear OK NOT ALLOWED
Flatbed ALL BEST METHOD BEST METHOD
CAUTION!
• Do not use sling type equipment when towing. Vehicle damage may occur.
• When securing the vehicle to a flat bed truck, do not attach to front or rear suspension components. Damage
to your vehicle may result from improper towing.

IN CASE OF EMERGENCY 497
Two-Wheel Drive Models
The manufacturer recommends towing your vehicle with all
four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, and the transmission is
operable, the vehicle may be towed (with rear wheels on the
ground) under the following conditions:
• The transmission must be in NEUTRAL.
NOTE:
Refer to "Manual Park Release" in this section for instructions
on shifting the transmission to NEUTRAL when the engine
is OFF.
• The towing speed must not exceed 30 mph (48 km/h).
• The towing distance must not exceed 30 miles (48 km) for 8–speed transmission.
If the transmission is not operable, or the vehicle must be
towed faster than 30 mph (48 km/h) or farther than 30 miles (48 km) for 8–speed transmission, tow with the rear wheels
OFF the ground. Acceptable methods are to tow the vehicle
on a flatbed, or with the front wheels raised and the rear
wheels on a towing dolly, or (when using a suitable steering wheel stabilizer to hold the front wheels in the straight posi
-
tion) with the rear wheels raised and the front wheels on the
ground.
Four-Wheel Drive Models
The manufacturer recommends towing with all wheels OFF
the ground. Acceptable methods are to tow the vehicle on a
flatbed or with one end of vehicle raised and the opposite
end on a towing dolly.
If flatbed equipment is not available, and the transfer case is
operable, the vehicle may be towed (in the forward direction,
with ALL wheels on the ground), IF the transfer case is in
NEUTRAL (N) and the transmission is in PARK.
Refer to “Recreational Towing” in “Starting And Operating”
for further information and detailed instructions. CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe transmission damage.
Damage from improper towing is not covered under the
New Vehicle Limited Warranty.
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498 IN CASE OF EMERGENCY
Emergency Tow Hooks — If Equipped
Your vehicle may be equipped with emergency tow hooks.
NOTE:
For off-road recovery, it is recommended to use both of the
front tow hooks to minimize the risk of damage to the
vehicle.
ENHANCED ACCIDENT RESPONSE SYSTEM (EARS)
This vehicle is equipped with an Enhanced Accident
Response System.
Please refer to “Occupant Restraint Systems” in “Safety” for
further information on the Enhanced Accident Response
System (EARS) function.
EVENT DATA RECORDER (EDR)
This vehicle is equipped with an Event Data Recorder (EDR).
The main purpose of an EDR is to record data that will assist
in understanding how a vehicle’s systems performed under
certain crash or near crash-like situations, such as an air bag
deployment or hitting a road obstacle.
Please refer to “Occupant Restraint Systems” in “Safety” for
further information on the Event Data Recorder (EDR).
CAUTION!
• Front or rear wheel lifts must not be used (if the remaining wheels are on the ground). Internal damage
to the transmission or transfer case will occur if a front
or rear wheel lift is used when towing.
• Towing this vehicle in violation of the above require -
ments can cause severe transmission and/or transfer
case damage. Damage from improper towing is not
covered under the New Vehicle Limited Warranty.
WARNING!
• Do not use a chain for freeing a stuck vehicle. Chains may break, causing serious injury or death.
• Stand clear of vehicles when pulling with tow hooks. Tow straps may become disengaged, causing serious
injury.
CAUTION!
Tow hooks are for emergency use only, to rescue a
vehicle stranded off road. Do not use tow hooks for tow
truck hookup or highway towing. You could damage
your vehicle.

499
SERVICING AND MAINTENANCE
SCHEDULED SERVICING
Your vehicle is equipped with an automatic oil change indi-
cator system. The oil change indicator system will remind
you that it is time to take your vehicle in for scheduled main -
tenance.
Based on engine operation conditions, the oil change indi -
cator message will illuminate. This means that service is
required for your vehicle. Operating conditions such as
frequent short-trips, trailer tow, extremely hot or cold
ambient temperatures, and E85 fuel usage will influence
when the “Oil Change Required” message is displayed.
Severe Operating Conditions can cause the change oil
message to illuminate as early as 3,500 miles (5,600 km) since
last reset. Have your vehicle serviced as soon as possible,
within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If a scheduled oil change is performed by someone other
than your authorized dealer, the message can be reset by
referring to the steps described under “Instrument Cluster
Display” in “Getting To Know Your Instrument Panel”.
NOTE:
Under no circumstances should oil change intervals exceed
8,000 miles (13,000 km), twelve months or 350 hours of
engine run time, whichever comes first. The 350 hours of
engine run or idle time is generally only a concern for fleet
customers.
Severe Duty All Models
NOTE:
Change Engine Oil at 4,000 miles (6,500 km) or 350 hours of
engine run time if the vehicle is operated in a dusty and off
road environment or is operated predominantly at idle, or
only very low engine RPM’s. This type of vehicle use is
considered Severe Duty.
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SERVICING AND MAINTENANCE 501
Mileage or time passed
(whichever comes first)
20,000
30,000
40,00050,000
60,000
70,000
80,00090,000
100,000
110,000120,000130,000140,000150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000 48,000
64,00080,000
96,000
112,000
128,000144,000160,000
176,000192,000208,000224,000240,000
Additional Inspections
Inspect the CV/Universal joints. X X X XX XX
Inspect front suspension, tie rod
ends, and replace if necessary. X X X
XX XX

Inspect the front and rear axle
surfaces. If gear oil leakage is
suspected, check the fluid
level. If using your vehicle for
police, taxi, fleet, off-road or
frequent trailer towing, change
axle fluid.
X X X
XX XX
Inspect the brake linings,
replace as necessary. X X X
XX XX
Adjust parking brake as
necessary. X X X
XX XX
Inspect transfer case fluid. XX X
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502 SERVICING AND MAINTENANCE
Additional Maintenance
Replace cabin air filter.X X X XX XX
Replace engine air filter. XX X X X
Replace spark plugs.
1X

Flush and replace the engine
coolant at 10 years or 150,000 miles
(240,000 km) whichever comes first.
X
X
Inspect the transfer case fluid,
change for any of the following:
police, taxi, fleet, or frequent
trailer towing. X
X
Change the transfer case fluid. X
Inspect and replace PCV valve if
necessary. X
1. The spark plug change interval is mileage based only, yearly intervals do not apply.
Mileage or time passed
(whichever comes first)
20,000
30,000
40,00050,000
60,000
70,000
80,00090,000
100,000
110,000120,000130,000140,000150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000 48,000
64,00080,000
96,000
112,000
128,000144,000160,000
176,000192,000208,000224,000240,000

SERVICING AND MAINTENANCE 505
Checking Oil Level — Gas Engine
To assure proper lubrication of your vehicle's engine, the
engine oil must be maintained at the correct level. Check the
oil level at regular intervals, such as every fuel stop. The best
time to check the engine oil level is about five minutes after
a fully warmed up engine is shut off.
Checking the oil while the vehicle is on level ground will
improve the accuracy of the oil level readings. Always main-
tain the oil level within the SAFE zone on the dipstick.
Adding one quart of oil when the reading is at the bottom of
the SAFE zone will result in a reading at the top of the safe
zone on these engines.
Adding Washer Fluid
The fluid reservoir is located under the hood and should be
checked for fluid level at regular intervals. Fill the reservoir
with windshield washer solvent only (not radiator anti -
freeze). When refilling the washer fluid reservoir, take some washer fluid and apply it to a cloth or towel and wipe the
wiper blades clean. This will help blade performance.
To prevent freeze-up of your windshield washer system in
cold weather, select a solution or mixture that meets or
exceeds the temperature range of your climate. This rating
information can be found on most washer fluid containers.
After the engine has warmed up, operate the defroster for a
few minutes to reduce the possibility of smearing or freezing
the fluid on the cold windshield. Windshield washer solu-
tion used with water as directed on the container, aids
cleaning action, reduces the freezing point to avoid line clog
-
ging, and is not harmful to paint or trim.
CAUTION!
Overfilling or underfilling will cause oil aeration or loss
of oil pressure. This could damage your engine.
WARNING!
Commercially available windshield washer solvents are
flammable. They could ignite and burn you. Care must
be exercised when filling or working around the washer
solution.
7

SERVICING AND MAINTENANCE 513
2. With the glove compartment door open, remove theglove compartment tension tether and tether clip by
sliding the clip toward the face of the glove compartment
door. Lift the clip out of glove compartment door and
release into dash panel.
Right Side Of Glove Compartment 3. There are travel stops on both sides of the glove compart
-
ment. Push inward on right side of the glove compart -
ment travel stop to disengage the stop. Then pull the right
of the glove compartment outward (away from the hinge)
to disengaging the right side of the compartment from the
hinge. Continue by removing the left side from the hinge
by slightly lowering the compartment while pulling
outward until it is completely disengaged from the hinge.
Glove Compartment
1 — Glove Compartment Door
2 — Glove Compartment Tension Tether
1 — Glove Compartment Travel Stop
2 — Glove Compartment Tension Tether
3 — Glove Compartment Door
7

SERVICING AND MAINTENANCE 515
5. Remove the cabin air filter by pulling it straight out of thehousing.
Cabin Air Filter
6. Install the cabin air filter with the arrow on the filter pointing toward the floor. When installing the filter
cover, press on each end until you hear an audible click. 7. Reinstall the glove compartment on the hinges.
8. Pull the tension tether outward and reinstall the glove
compartment past the travel stops by pushing in on the
glove compartment sides.
Right Side Of Glove Compartment
NOTE:
Ensure the glove compartment door hinges and glove
compartment travel stops are fully engaged.
CAUTION!
The cabin air filter is identified with an arrow to indicate
airflow direction through the filter. Failure to properly
install the filter will result in the need to replace it more
often.
1 — Glove Compartment Travel Stop
2 — Glove Compartment Tension Tether
7