keyless Ram 3500 2019 Owner's Manual

2
INTRODUCTION
INTRODUCTION .............................................................. 13
 HOW TO USE THIS MANUAL ....................................... 14
Essential Information .................................................... 14
Symbols ........................................................................... 14
 WARNINGS AND CAUTIONS ....................................... 15
 VAN CONVERSIONS/CAMPERS ................................ 15
 VEHICLE MODIFICATIONS/ALTERATIONS ........... 15
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED...................... 16
 KEYS ..................................................................................... 18
Key Fob ........................................................................... 18
 IGNITION SWITCH ......................................................... 25
Keyless Push Button Ignition....................................... 25
 REMOTE START — IF EQUIPPED .................................. 27
How To Use Remote Start ............................................ 27
Remote Start Abort Message........................................ 28
To Enter Remote Start Mode........................................ 28
To Exit Remote Start Mode Without Driving The
Vehicle ............................................................................ 29

To Exit Remote Start Mode And Drive The Vehicle ..... 29

Remote Start Comfort Systems — If Equipped......... 29
General Information ..................................................... 29 
SENTRY KEY .......................................................................30
Key Programming ........................................................30
Replacement Keys ........................................................31
General Information .....................................................31
 VEHICLE SECURITY ALARM .......................................32
To Arm The System .......................................................32
To Disarm The System ..................................................32
Rearming Of The System ..............................................33
Security System Manual Override ..............................33
 DOORS .................................................................................33
Manual Door Locks .......................................................33
Power Door Locks — If Equipped .............................35
Power Side Steps — If Equipped ..............................35
Keyless Enter-N-Go — Passive Entry ........................36
Automatic Door Locks — If Equipped .....................39
Child-Protection Door Lock ........................................39
 SEATS ................................................................................40
Manual Front Seat Adjustment....................................41
Manual Rear Seat Adjustment .....................................42
Power Driver Seat Adjustment — If Equipped .........43
Driver Memory Seats — If Equipped .......................45
Heated Seats — If Equipped ........................................49
Ventilated Seats — If Equipped...................................50

4
CLIMATE CONTROLS ..................................................... 79
Climate Controls Without A Touchscreen
Overview ...................................................................... 79
Climate Controls With A Touchscreen Overview .... 83
Climate Control Functions ........................................... 90
Automatic Temperature Control (ATC) ................... 91
Operating Tips .............................................................. 91
 WINDOWS .......................................................................... 94
Power Windows ........................................................... 94
Wind Buffeting .............................................................. 97
 POWER SUNROOF — IF EQUIPPED ........................... 97
Single Pane Power Sunroof — If Equipped ............. 97
 HOOD ............................................................................. 101
To Open The Hood ..................................................... 101
To Close The Hood...................................................... 102
 TAILGATE ......................................................................... 102
Opening ........................................................................ 102
Closing .......................................................................... 103
Bed Step — If Equipped ............................................. 103
 GARAGE DOOR OPENER — IF EQUIPPED ............ 104
Before You Begin Programming HomeLink ........... 105
Canadian/Gate Operator Programming ................. 108
Using HomeLink ......................................................... 110
Security ......................................................................... 110
Troubleshooting Tips .................................................. 110
General Information .................................................... 110 
INTERNAL EQUIPMENT ...............................................111
Storage ...........................................................................111
Cupholders ..................................................................122
Electrical Power Outlets ............................................124
Power Inverter — If Equipped ................................. 126
Wireless Charging Pad — If Equipped ...................129
Overhead Sunglass Storage........................................130
 PICKUP BOX .....................................................................130
Cargo Camera — If Equipped ...................................132
 RAMBOX — IF EQUIPPED .............................................134
RamBox Integrated Box Side Storage Bins............... 134
RamBox Safety Warning .............................................137
Bed Divider — If Equipped........................................138
Bed Rail Tie-Down System .......................................142
 SLIDE-IN CAMPERS .......................................................144
Camper Applications ..................................................144
 EASY-OFF TAILGATE ....................................................144
Disconnecting The Rear Camera And Remote
Keyless Entry ................................................................144
Removing The Tailgate ...............................................146
Locking Tailgate........................................................... 146
 TRI-FOLD TONNEAU COVER — IF EQUIPPED ....... 147
Tri-Fold Tonneau Cover Removal.............................147
Tri-Fold Tonneau Cover Installation ........................ 153
Tri-Fold Tonneau Cover Cleaning ............................159

6
STARTING AND OPERATING
STARTING THE ENGINE .............................................. 290
Automatic Transmission ............................................ 291
Tip Start Feature ......................................................... 291
Keyless Enter-N-Go — Ignition................................. 291
Normal Starting Using ENGINE START/STOP
Button ......................................................................... 292

Cold Weather Operation (Below –22°F Or −30°C) ..... 296

After Starting................................................................ 296
 ENGINE BLOCK HEATER — IF EQUIPPED .............. 297
 ENGINE BREAK-IN RECOMMENDATIONS ............ 297
 PARKING BRAKE ........................................................... 298
 AUTOMATIC TRANSMISSION ................................... 299
Ignition Park Interlock ................................................ 301
Brake/Transmission Shift Interlock System ........... 301
Eight-Speed Automatic Transmission .................... 301
 ACTIVE NOISE CANCELLATION ............................... 308
 FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED .................................................................... 309
Four-Position Electronically Shifted Transfer
Case — If Equipped ................................................... 309
Manually Shifted Transfer Case — If Equipped ..... 314 
AIR SUSPENSION SYSTEM (2500/3500 MODELS) —
IF EQUIPPED .....................................................................317
Description.................................................................... 317
Air Suspension Modes ................................................318
Instrument Cluster Display Messages ......................320
Operation ......................................................................320
 AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED)....................................320
 STABILIZER/SWAY BAR SYSTEM — POWER WAGON
ONLY ................................................................................322
 SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY .................................................................................324
Off-Road Driving Tips And Vehicle
Characteristics ............................................................324
Driving In Snow, Mud And Sand .............................326
Crossing Obstacles (Rocks And Other High
Points)............................................................................327
Hill Climbing................................................................329
Driving Through Water ..............................................331
Airing Down For Off-Road Driving .........................332
Vehicle Recovery .........................................................333
After Driving Off-Road...............................................336
 LIMITED-SLIP DIFFERENTIAL ....................................337

18 GETTING TO KNOW YOUR VEHICLE
KEYS
Key Fob
Your vehicle uses a keyless ignition system. The ignition
system consists of a key fob with Remote Keyless Entry
(RKE) and a START/STOP push button ignition system. The
Remote Keyless Entry system consists of a key fob and
Keyless Enter-N-Go feature.
NOTE:
The key fob may not be found if it is located next to a mobile
phone, laptop or other electronic device; these devices may
block the key fob’s wireless signal.
The key fob allows you to lock or unlock all doors, tailgate,
and the RamBox (if equipped) as well as activate the Panic
Alarm from distances up to approximately 66 ft (20 m) using
a handheld key fob. The key fob does not need to be pointed
at the vehicle to activate the system.
NOTE:
• In the ON/RUN position, all key fob buttons will workuntil the vehicle reaches 3 mph (5 km/h).
• The key fob should not be placed next to the wireless charging pad (if equipped). Key Fob
In case the ignition switch does not change with the push of
a button, the key fob may have a low or fully depleted
battery. A low key fob battery can be verified by referring to
the instrument cluster, which will display directions to
follow.
1 — Emergency Key
2 — Unlock
3 — Lock
4 — Remote Start
5 — PANIC

GETTING TO KNOW YOUR VEHICLE 25
IGNITION SWITCH
Keyless Push Button Ignition
This feature allows the driver to operate the ignition switch
with the push of a button as long as the Remote Keyless
Entry key fob is in the passenger compartment.
The Keyless Push Button Ignition has four operating posi-
tions; three of which are labeled and will illuminate when in
position. The three positions are OFF, ACC, and ON/RUN.
The fourth position is START, during start RUN will illumi -
nate.
NOTE:
In case the ignition switch does not change with the push of
a button, the key fob may have a low or dead battery. In this
situation, a back up method can be used to operate the igni -
tion switch. Put the nose side (side opposite of the emer -
gency key) of the key fob against the ENGINE START/STOP
button, with your foot applied on the brake pedal, and push
to operate the ignition switch. Keyless Push Button Ignition
The push button ignition can be placed in the following
modes:
OFF
• The engine is stopped.
• Some electrical devices (e.g. Central locking, alarm, etc.) are still available.
1 — OFF
2 — ACC (Accessory)
3 — ON/RUN
2

26 GETTING TO KNOW YOUR VEHICLE
(Continued)
ACC
• Engine is not started.
• Some electrical devices are available.
RUN
• Driving position.
• All the electrical devices are available.
START
• The engine will start.
The engine only runs in the ON/RUN ignition position or
from a remote start request.
In case the ignition switch does not change with the push of
a button, the key fob may have a low or dead battery. In this
situation, a back up method can be used to operate the igni-
tion switch. Put the nose side (side opposite of the emer -
gency key) of the key fob against the ENGINE START/STOP
button and push to operate the ignition switch.
WARNING!
• When exiting the vehicle, always remove the key fob from the vehicle and lock your vehicle.
• Never leave children alone in a vehicle, or with access to an unlocked vehicle.
• Allowing children to be in a vehicle unattended is dangerous for a number of reasons. A child or others
could be seriously or fatally injured. Children should
be warned not to touch the parking brake, brake pedal
or the gear selector.
• Do not leave the key fob in or near the vehicle, or in alocation accessible to children, and do not leave the
ignition of a vehicle equipped with Keyless
Enter-N-Go in the ON/RUN mode. A child could
operate power windows, other controls, or move the
vehicle.
• Do not leave children or animals inside parked vehicles in hot weather. Interior heat build-up may cause
serious injury or death.
CAUTION!
An unlocked vehicle is an invitation for thieves. Always
remove key fob from the vehicle and lock all doors when
leaving the vehicle unattended.
WARNING! (Continued)

GETTING TO KNOW YOUR VEHICLE 27
(Continued)
Back Up Starting Method
NOTE:
The key fob may not be able to be detected by the vehicle
keyless-go system if it is located next to a mobile phone,
laptop or other electronic device; these devices may block the
key fob’s wireless signal and prevent the keyless-go system
from starting the vehicle.
NOTE:
Refer to "Starting The Engine," in "Starting And Operating"
for further information.
REMOTE START — IF EQUIPPED
How To Use Remote Start
All of the following conditions must be met before the engine
will remote start:
• Gear selector in PARK
• Doors closed
• Hood closed
• HAZARD switch off
• BRAKE switch inactive (brake pedal not pushed)
• Battery at an acceptable charge level
• PANIC button not pushed
• Fuel meets minimum requirement
• System not disabled from previous remote start event
• Vehicle security alarm not active
WARNING!

• Do not start or run an engine in a closed garage or confined area. Exhaust gas contains Carbon Monoxide (CO) which
is odorless and colorless. Carbon Monoxide is poisonous
and can cause serious injury or death when inhaled.

2

30 GETTING TO KNOW YOUR VEHICLE
SENTRY KEY
The Sentry Key Immobilizer system prevents unauthorized
vehicle operation by disabling the engine. The system does
not need to be armed or activated. Operation is automatic,
regardless of whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button ignition and
a RF receiver to prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle. The system
cannot reprogram a key fob obtained from another vehicle.
After turning the ignition switch to the ON/RUN position,
the vehicle security light will turn on for three seconds for a
bulb check. If the light remains on after the bulb check, it
indicates that there is a problem with the electronics. In addi-
tion, if the light begins to flash after the bulb check, it indi -
cates that someone attempted to start the engine with an
invalid key fob. In the event that a valid key fob is used to
start the engine but there is an issue with the vehicle elec -
tronics, the engine will start and shut off after two seconds. If the vehicle security light turns on during normal vehicle
operation (vehicle running for longer than ten seconds), it
indicates that there is a fault in the electronics. Should this
occur, have the vehicle serviced as soon as possible by an
authorized dealer.
All of the key fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Key Programming
Programming key fobs may be performed at an authorized
dealer.
CAUTION!
The Sentry Key Immobilizer system is not compatible
with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.

GETTING TO KNOW YOUR VEHICLE 31
Replacement Keys
NOTE:
Only key fobs that are programmed to the vehicle electronics
can be used to start and operate the vehicle. Once a key fob
is programmed to a vehicle, it cannot be programmed to any
other vehicle.
NOTE:
Duplication of key fobs may be performed at an authorized
dealer. This procedure consists of programming a blank key
fob to the vehicle electronics. A blank key fob is one that has
never been programmed.
When having the Sentry Key Immobilizer System serviced,
bring all vehicle keys with you to an authorized dealer.
General Information
The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with
Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,including interference that may cause undesired opera -
tion.
NOTE:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.
CAUTION!
• Always remove the key fobs from the vehicle and lock all doors when leaving the vehicle unattended.
• For vehicles equipped with Keyless Enter-N-Go — Ignition, always remember to place the ignition in the
OFF position.
2

32 GETTING TO KNOW YOUR VEHICLE
VEHICLE SECURITY ALARM
The vehicle security alarm monitors the vehicle doors, tail-
gate, and ignition for unauthorized operation. When the
vehicle security alarm is activated, interior switches for door
locks are disabled. The system will turn the horn off after 29
seconds, 5 seconds between cycles, up to 8 cycles if the
trigger remains active and then the vehicle security alarm
will rearm itself.
To Arm The System
Follow these steps to arm the vehicle security alarm:
1. Remove the key from the ignition system (refer to "Starting The Engine" in "Starting And Operating" for
further information).
•Make sure the vehicle ignition system is "OFF."
2. Perform one of the following methods to lock the vehicle:
•Push lock button on the interior power door lock switchwith the driver and/or passenger door open.

• Push the lock button on the exterior Passive Entry Door Handle with a valid key fob available in the same exterior
zone (refer to "Keyless Enter- N-Go — Passive Entry" in
"Getting To Know Your Vehicle" for further information).

• Push the lock button on the key fob. 3. If any doors are open, close them.
The vehicle security alarm will set when you use the power
door locks, or use the key fob to lock the doors. After all the
doors are locked and closed, the vehicle security light, in the
instrument panel cluster, will flash rapidly for about 16
seconds to indicate that the alarm is being set. After the
alarm is set, the vehicle security light will flash at a slower
rate to indicate that the system is armed.
To Disarm The System
The vehicle security alarm can be disarmed using any of the
following methods:
1. Push the unlock button on the key fob.
2. Grasp the Passive Entry Unlock Door Handle with a valid
key fob within 5 ft (1.5 m) of the passive entry door
handle. If equipped, refer to "Keyless Enter-N-Go —
Passive Entry" in "Getting To Know Your Vehicle" for
further information.
3. Place the ignition out of the “OFF” position.
The vehicle security alarm is designed to protect your
vehicle. However, you can create conditions where the
system will give you a false alarm. If one of the previously