warning Ram 3500 2020 Owner's Guide

GETTING TO KNOW YOUR VEHICLE39
NOTE:
Do not reverse the head restraints (making the
rear of the head restraint face forward) in an
attempt to gain additional clearance to the back
of your head.
FRONT HEAD RESTRAINTS
Four-Way Head Restraints — If Equipped
Your vehicle may be equipped with front
four-way driver and passenger head restraints.
To raise the head restraint, pull upward on the
head restraint. To lower the head restraint,
push the adjustment button, located at the base of the head restraint, and push downward
on the head restraint.
To adjust the head restraint forward, pull the
top of the head restraint toward the front of the
vehicle as desired and release. To adjust the
head restraint rearward, pull the top of the head
restraint to the forward most position and
release. The head restraint will return to the
rear most position.

Forward Adjustment

NOTE:
If your vehicle is equipped with a front bench
seat, the center head restraint is not adjustable
or removable.
Two-Way Head Restraints — If Equipped
Your vehicle may be equipped with front
two-way driver and passenger head restraints. To raise the head restraint, pull upward on the
head restraint. To lower the head restraint,
push the adjustment button, located at the
base of head restraint, and push downward on
the head restraint.

Head Restraint Adjustment Button Location

WARNING!
All occupants, including the driver, should
not operate a vehicle or sit in a vehicle’s
seat until the head restraints are placed in
their proper positions in order to minimize
the risk of neck injury in the event of a
crash.
Head restraints should never be adjusted
while the vehicle is in motion. Driving a
vehicle with the head restraints improperly
adjusted or removed could cause serious
injury or death in the event of a collision.
WARNING!

All occupants, including the driver, should
not operate a vehicle or sit in a vehicle’s seat
until the head restraints are placed in their
proper positions in order to minimize the risk
of neck injury in the event of a crash.

Head restraints should never be adjusted
while the vehicle is in motion. Driving a
vehicle with the head restraints improperly
adjusted or removed could cause serious
injury or death in the event of a collision.
2

20_DJD2_OM_EN_USC_t.book Page 39

40GETTING TO KNOW YOUR VEHICLE
FRONT HEAD RESTRAINT REMOVAL
To remove the head restraint, push the
adjustment button and the release button while
pulling upward on the whole assembly. To
reinstall the head restraint, put the head
restraint posts into the holes and adjust it to the
appropriate height.
REAR HEAD RESTRAINT ADJUSTMENT
The rear seats are equipped with adjustable
and removable head restraints. To raise the
head restraint, pull upward on the head
restraint. To lower the head restraint, push the adjustment button located on the base of the
head restraint and push downward on the head
restraint.

Release/Adjustment Buttons

NOTE:
The rear center head restraint (Crew Cab)
has only one adjustment position that is used
to aid in the routing of a tether. Refer to
“Occupant Restraint Systems” in “Safety” for
further information.
Do not reposition the head restraint 180
degrees to the incorrect position in an
attempt to gain additional clearance to the
back of the head.
REAR HEAD RESTRAINT REMOVAL
To remove the head restraint, push the
adjustment button and the release button while
pulling upward on the whole assembly. To
reinstall the head restraint, put the head
restraint posts into the holes and adjust it to the
appropriate height.
NOTE:
To remove outboard restraints, the rear seat
bottom must be folded up.
WARNING!
A loose head restraint thrown forward in a
collision or hard stop could cause serious
injury or death to occupants of the vehicle.
Always securely stow removed head
restraints in a location outside the occu -
pant compartment.
ALL the head restraints MUST be rein -
stalled in the vehicle to properly protect the
occupants. Follow the re-installation
instructions above prior to operating the
vehicle or occupying a seat.
1 — Release Button
2 — Adjustment Button
WARNING!
A loose head restraint thrown forward in a
collision or hard stop could cause serious
injury or death to occupants of the vehicle.
Always securely stow removed head
restraints in a location outside the occu -
pant compartment.
ALL the head restraints MUST be rein -
stalled in the vehicle to properly protect the
occupants. Follow the re-installation
instructions above prior to operating the
vehicle or occupying a seat.

20_DJD2_OM_EN_USC_t.book Page 40

GETTING TO KNOW YOUR VEHICLE41
STEERING WHEEL
TILT STEERING COLUMN
This feature allows you to tilt the steering
column upward or downward. The tilt lever is
located on the steering column, below the
multifunction lever.
Pull the lever toward the steering wheel to
unlock the steering column. With one hand
firmly on the steering wheel, move the steering
column up or down, as desired. Release the
lever to lock the steering column firmly in place.

Tilt Steering Lever

HEATED STEERING WHEEL — IF
E
QUIPPED
The steering wheel contains a heating element
that helps warm your hands in cold weather.
The heated steering wheel has only one
temperature setting. Once the heated steering
wheel has been turned on, it will stay on until
the operator turns it off. The heated steering
wheel may not turn on when it is already warm.
The heated steering wheel control button is
located on the center instrument panel below
the touchscreen, as well as within the climate or
controls screen of the touchscreen.
Press the heated steering wheel button once
to turn the heating element on.
Press the heated steering wheel button a
second time to turn the heating element off. NOTE:
The engine must be running for the heated
steering wheel to operate.
Vehicles Equipped With Remote Start
On models that are equipped with remote start,
the heated steering wheel can be programmed
to come on during a remote start.
This feature can be programmed through the
Uconnect system. Refer to “Uconnect Settings”
in “Multimedia” for further information.
WARNING!
Do not adjust the steering column while
driving. Adjusting the steering column while
driving or driving with the steering column
unlocked, could cause the driver to lose
control of the vehicle. Failure to follow this
warning may result in serious injury or death.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica
-
tion, alcohol use, exhaustion, or other phys -
ical conditions must exercise care when
using the steering wheel heater. It may
cause burns even at low temperatures,
especially if used for long periods.
Do not place anything on the steering wheel
that insulates against heat, such as a
blanket or steering wheel covers of any type
and material. This may cause the steering
wheel heater to overheat.
2

20_DJD2_OM_EN_USC_t.book Page 41

42GETTING TO KNOW YOUR VEHICLE
DRIVER ADJUSTABLE PEDALS — IF
EQUIPPED
The adjustable pedals system is designed to
allow a greater range of driver comfort for
steering wheel tilt and seat position. This
feature allows the brake and accelerator pedals
to move toward or away from the driver to
provide improved position with the steering
wheel.
The adjustable pedal switch is located to the left
side of the steering column.

Adjustable Pedals Switch
The pedals can be adjusted with the ignition
OFF.
The pedals
cannot be adjusted when the
vehicle is in REVERSE or when the Speed
Control System is on. The following messages
will appear on vehicles equipped with an
instrument cluster display if the pedals are
attempted to be adjusted when the system is
locked out: “Adjustable Pedal Disabled — Cruise
Control Engaged” or “Adjustable Pedal Disabled
— Vehicle In Reverse”.
NOTE:
Always adjust the pedals to a position that
allows full pedal travel.
Further small adjustments may be necessary
to find the best possible seat/pedal position.
For vehicles equipped with Driver Memory
Settings, you can use your remote keyless
entry key fob or the memory switch on the
driver’s door trim panel to return the adjust -
able pedals to pre-programmed positions.
Refer to “Driver Memory Settings — If
Equipped” in this chapter for further informa -
tion.
MIRRORS
INSIDE DAY/NIGHT MIRROR — IF
E
QUIPPED
The mirror head can be adjusted up, down, left,
and right for various drivers. The mirror should
be adjusted to center on the view through the
rear window.
WARNING!
Do not adjust the pedals while the vehicle is
moving. You could lose control and have an
accident. Always adjust the pedals while the
vehicle is parked.
CAUTION!
Do not place any article under the adjustable
pedals or impede its ability to move, as it may
cause damage to the pedal controls. Pedal
travel may become limited if movement is
stopped by an obstruction in the adjustable
pedal's path.

20_DJD2_OM_EN_USC_t.book Page 42

44GETTING TO KNOW YOUR VEHICLE
the tailgate handle. The auto dimming feature is
also disabled to improve rear view viewing.

Automatic Dimming Mirror With Rear View Camera

OUTSIDE MIRRORS
To receive maximum benefit, adjust the outside
mirrors to center on the adjacent lane of traffic
with a slight overlap of the view obtained on the
inside mirror.
NOTE:
If your vehicle is equipped with puddle lamps
under the outside mirrors, they can be turned off through the Uconnect display. For further
information, refer to “Uconnect Settings” in
“Multimedia”.
DRIVER'S OUTSIDE AUTOMATIC
D
IMMING MIRROR — IF EQUIPPED
The driver’s outside mirror will automatically
adjust for glare from vehicles behind you. This
feature is controlled by the inside automatic dimming mirror and will automatically adjust for
headlight glare when the inside mirror adjusts.
POWER MIRRORS — IF EQUIPPED
The controls for the power mirrors are located
on the driver's door trim panel.

Power Mirror Controls
WARNING!
Vehicles and other objects seen in the
passenger side convex mirror will look smaller
and farther away than they really are. Relying
too much on your passenger side convex
mirror could cause you to collide with another
vehicle or other object. Use your inside mirror
when judging the size or distance of a vehicle
seen in the passenger side convex mirror.
Some vehicles will not have a convex
passenger side mirror.
1 — Mirror Direction Control
2 — Right Mirror Selection
3 — Left Mirror Selection

20_DJD2_OM_EN_USC_t.book Page 44

GETTING TO KNOW YOUR VEHICLE55
NOTE:
If your vehicle is equipped with Illuminated
Approach lights under the outside mirrors, they
can also be turned off by pushing the Dome
Defeat button.
WINDSHIELD WIPERS AND WASHERS
WINDSHIELD WIPERS
The wipers and washers are operated by a
switch in the multifunction lever, and can only
be operated with the ignition in the ACC or ON/
RUN position. Turn the end of the lever to select
the desired wiper speed.

Windshield Wiper/Washer Switch

Rotate the end of the lever upward, to the first
detent past the intermittent settings for
low-speed wiper operation. Rotate the end of the lever upward to the second detent past the
intermittent settings for high-speed wiper
operation.
Intermittent Wiper System
The intermittent feature of this system was
designed for use when weather conditions
make a single wiping cycle, with a variable
pause between cycles, desirable. For maximum
delay between cycles, rotate the control knob
upward to the first detent.
The delay interval decreases as you rotate the
knob until it enters the low continual speed
position. The delay can be regulated from a
maximum of about 18 seconds between cycles,
to a cycle every one second. The delay intervals
will double in duration when the vehicle speed
is 10 mph (16 km/h) or less.
Windshield Washers
To use the windshield washer, push the washer
knob, located on the end of the multifunction
lever, inward to the second detent. Washer fluid
will be sprayed and the wiper will operate for
two to three cycles after the washer knob is
released from this position.
If the washer knob is depressed while in the
delay range, the wiper will operate for several
seconds after the washer knob is released. It
will then resume the intermittent interval
previously selected. If the washer knob is
pushed while in the off position, the wiper will
turn on and cycle approximately three times
after the wash knob is released.
To prevent freeze-up of your windshield washer
system in cold weather, select a solution or
mixture that meets or exceeds the temperature
range of your climate. This rating information
can be found on most washer fluid containers.
WARNING!
Sudden loss of visibility through the
windshield could lead to a collision. You might
not see other vehicles or other obstacles. To
avoid sudden icing of the windshield during
freezing weather, warm the windshield with
the defroster before and during windshield
washer use.
2

20_DJD2_OM_EN_USC_t.book Page 55

70GETTING TO KNOW YOUR VEHICLE
WINDOWS
POWER WINDOWS
Power Window Controls

Power Window Switches

The power window controls located on the
driver's door trim panel have up-down switches
that give you fingertip control of all power
windows. There is a single opening and closing
switch on the front passenger door for
passenger window control and on the rear
doors for rear window control. The windows will
operate when the ignition switch is placed in the
ON/RUN or ACC position, and for up to
10 minutes after the ignition is placed in the
OFF position or until a front door is opened. NOTE:
The Key Off Power Delay feature will allow the
power windows to operate for up to 10 minutes
after the ignition is placed in the OFF position.
This feature is cancelled when either front door
is opened.
Auto-Down
Both the driver and front passenger window
switch have an Auto-Down feature. Push the
window switch past the first detent, release,
and the window will go down automatically. To
cancel the Auto-Down movement, operate the
switch in either the up or down direction and
release the switch.To stop the window from going all the way down
during the Auto-Down operation, pull up on the
switch briefly.
To open the window part way, push the switch to
the first detent and release it when you want the
window to stop.
Auto-Up Feature With Anti-Pinch Protection
— If Equipped
Pull the front driver’s or passenger’s side
window switch fully upward to the second
detent, release, and the window will go up
automatically.
To stop the window from going all the way up
during the Auto-Up operation, push down on the
switch briefly.
To close the window part way, lift the window
switch to the first detent and release when you
want the window to stop.
NOTE:
If the window runs into any obstacle during the
Auto-Closure, it will reverse direction and then
go back down. Remove the obstacle and use
the window switch again to close the window.
Any impact due to rough road conditions may
trigger the auto reverse function unexpectedly
WARNING!
Never leave children unattended in a vehicle.
Do not leave the key fob in or near the vehicle
or in a location accessible to children, and do
not leave the ignition of a vehicle equipped
with Keyless Enter-N-Go in the ACC or ON/
RUN mode. Occupants, particularly
unattended children, can become entrapped
by the windows while operating the power
window switches. Such entrapment may
result in serious injury or death.

20_DJD2_OM_EN_USC_t.book Page 70

GETTING TO KNOW YOUR VEHICLE71
during auto closure. If this happens, pull the
switch lightly to the first detent and hold to close
the window manually.
Reset Auto-Up
Should the Auto-Up feature stop working, the
window may need to be reset. To reset Auto-Up:

1. Make sure the door is fully closed.

2. Pull the window switch up to close the
window completely and continue to hold the
switch up for an additional two seconds
after the window is closed.
3. Push the window switch down firmly to the second detent to open the window
completely and continue to hold the switch
down for an additional two seconds after
the window is fully open.
Window Lockout Switch
The window lockout switch on the driver's door
allows you to disable the window control on the
rear passenger doors. To disable the window
controls on the rear passenger doors, push the
window lock switch into the latched or down
position. To enable the window controls, push
the window lock switch again and return the
switch to the released or up position.

Window Lockout Switch

Power Sliding Rear Window — If Equipped
The switch for the power sliding rear window is
located on the overhead console.
Power Sliding Rear Window Switch

Push the rearward portion of the switch to open
the window. Push the forward portion of the
switch to close the window.
Manual Sliding Rear Window — If Equipped
A locking device in the center of the window
helps to prevent entry from the rear of the
vehicle. Squeeze the lock to release the
window.
WIND BUFFETING
Wind buffeting can be described as the
perception of pressure on the ears or a
helicopter-type sound in the ears. Your vehicle
may exhibit wind buffeting with the windows
down, or the sunroof (if equipped) in certain
open or partially open positions. This is a normal
occurrence and can be minimized. If the
WARNING!
There is no anti-pinch protection when the
window is almost closed. Be sure to clear all
objects from the window before closing.2

20_DJD2_OM_EN_USC_t.book Page 71

72GETTING TO KNOW YOUR VEHICLE
buffeting occurs with the rear windows open,
open the front and rear windows together to
minimize the buffeting. If the buffeting occurs
with the sunroof open, adjust the sunroof
opening to minimize the buffeting or open any
window.
POWER SUNROOF — IF EQUIPPED
SINGLE PANE POWER SUNROOF — IF
E
QUIPPED
The power sunroof switches are located on the
overhead console between the courtesy/
reading lights.

Power Sunroof Switches

Opening Sunroof
Express
Push the switch rearward and release it within
one-half second. The sunroof and sunshade will
open automatically and stop when the full open
position is reached. This is called “Express
Open.” During Express Open operation, any
other actuation of the sunroof switch will stop
the sunroof.
Manual Mode
To open the sunroof, push and hold the switch
rearward. The sunroof will move rearward and
automatically stop at full open position. Any
release of the switch will stop the movement.
The sunroof and sunshade will remain in a
partially opened condition until the sunroof
switch is pushed again.
Closing Sunroof
Express
Push the switch forward and release it within
one-half second and the sunroof will close
automatically from any position. The sunroof
will close fully and stop automatically. This is
1 — Opening/Closing Sunroof
2 — Venting Sunroof
WARNING!
Never leave children unattended in a
vehicle, or with access to an unlocked
vehicle. Never leave the key fob in or near
the vehicle, or in a location accessible to
children. Do not leave the ignition of a
vehicle equipped with Keyless Enter-N-Go
in the ACC or ON/RUN mode. Occupants,
particularly unattended children, can
become entrapped by the power sunroof
while operating the power sunroof switch.
Such entrapment may result in serious
injury or death.
In a collision, there is a greater risk of being
thrown from a vehicle with an open sunroof.
You could also be seriously injured or killed.
Always fasten your seat belt properly and
make sure all passengers are also properly
secured.
Do not allow small children to operate the
sunroof. Never allow your fingers, other
body parts, or any object, to project through
the sunroof opening. Injury may result.

20_DJD2_OM_EN_USC_t.book Page 72

74GETTING TO KNOW YOUR VEHICLE
HOOD
TO OPEN THE HOOD
To open the hood, two latches must be
released.

1. Pull the hood release lever located below
the steering wheel at the base of the
instrument panel.

Hood Release

2. Reach into the opening beneath the center of the hood and push the safety latch lever
to the left to release it, before raising the
hood.
Safety Latch Location

TO CLOSE THE HOOD

Lower the hood to approximately 12 inches
(30 cm) from the engine compartment and
drop it. Make sure that the hood is completely
closed.

TAILGATE
OPENING
The power tailgate may be opened by pushing
the tailgate release pad located on the tailgate
door.
The tailgate damper strut will lower the tailgate
to the open position (if equipped).
Electronic Tailgate Release — If Equipped
The key fob may be equipped with an
electronic release feature for the
tailgate, allowing hands-free tailgate
opening. To activate, push and
release the Tailgate Release button on the key
fob twice within five seconds. The tailgate door
will unlatch, and slowly lower into the open
position.WARNING!
Be sure the hood is fully latched before
driving your vehicle. If the hood is not fully
latched, it could open when the vehicle is in
motion and block your vision. Failure to follow
this warning could result in serious injury or
death.
CAUTION!
To prevent possible damage, do not slam the
hood to close it. Use a firm downward push at
the front center of the hood to ensure that
both latches engage.

20_DJD2_OM_EN_USC_t.book Page 74