ESP Ram 3500 2020 Workshop Manual

IN CASE OF EMERGENCY347

Assist And SOS Buttons

If equipped, the overhead console contains an
ASSIST and a SOS button. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func
-
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can
help. Roadside Assistance will know what
vehicle you’re driving and its location. Addi -
tional fees may apply for roadside assis -
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the overhead console.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS
call button on the overhead console or press
the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the overhead console.
2. The LED light located between the ASSIST and SOS buttons on the overhead console
will turn green once a connection to a SOS
operator has been made.
1 — ASSIST Button
2 — SOS Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
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348IN CASE OF EMERGENCY
(Continued)
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a
SOS Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper
-
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.

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IN CASE OF EMERGENCY349
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities. SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:Delayed accessories mode is active.
The ignition is in the OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard
-
ware are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING! (Continued)
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350IN CASE OF EMERGENCY
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network
congestion.
Weather.
Buildings, structures, geographic terrain, or
tunnels.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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358IN CASE OF EMERGENCY
(Continued)
FUSES
POWER DISTRIBUTION CENTER
The Power Distribution Center is located in the
engine compartment near the battery. This
center contains cartridge fuses, micro fuses,
relays, and circuit breakers. A description of each fuse and component may be stamped on
the inside cover, otherwise the cavity number of
each fuse is stamped on the inside cover that
corresponds to the following chart.

Power Distribution Center Location

WARNING!
When replacing a blown fuse, always use
an appropriate replacement fuse with the
same amp rating as the original fuse. Never
replace a fuse with another fuse of higher
amp rating. Never replace a blown fuse with
metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity
or vice versa. Failure to use proper fuses
may result in serious personal injury, fire
and/or property damage.
Before replacing a fuse, make sure that the
ignition is off and that all the other services
are switched off and/or disengaged.
If the replaced fuse blows again, contact an
authorized dealer.
If a general protection fuse for safety
systems (air bag system, braking system),
power unit systems (engine system, trans -
mission system) or steering system blows,
contact an authorized dealer.
WARNING! (Continued)
Cavity Cartridge Fuse Micro Fuse Description
F01––Spare
F02 60 Amp Yellow –ABS Pump Motor (HD Only)
F03 60 Amp Yellow –Rad Fan – If Equipped
F04 50 Amp Red 400W Inverter – If Equipped
F05 40 Amp Green –Compressor For Air Suspension – If Equipped

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384IN CASE OF EMERGENCY
EMERGENCY TOW HOOKS — IF
E
QUIPPED
Your vehicle may be equipped with emergency
tow hooks.
NOTE:
For off-road recovery, it is recommended to use
both of the front tow hooks to minimize the risk
of damage to the vehicle.

Front Tow Hooks

ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS)
This vehicle is equipped with an Enhanced
Accident Response System.
Please refer to “Occupant Restraint Systems” in
“Safety” for further information on the
Enhanced Accident Response System (EARS)
function.
EVENT DATA RECORDER (EDR)
This vehicle is equipped with an Event Data
Recorder (EDR). The main purpose of an EDR is
to record data that will assist in understanding
how a vehicle’s systems performed under
certain crash or near crash-like situations, such
as an air bag deployment or hitting a road
obstacle.
Please refer to “Occupant Restraint Systems” in
“Safety” for further information on the Event
Data Recorder (EDR).
WARNING!
Do not use a chain for freeing a stuck
vehicle. Chains may break, causing serious
injury or death.
Stand clear of vehicles when pulling with
tow hooks. Tow straps may become disen -
gaged, causing serious injury.
CAUTION!
Tow hooks are for emergency use only, to
rescue a vehicle stranded off road. Do not
use tow hooks for tow truck hookup or
highway towing. You could damage your
vehicle.

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SERVICING AND MAINTENANCE419
be used up to ten years or 150,000 miles
(240,000 km) before replacement. To prevent
reducing this extended maintenance period, it
is important that you use the same engine
coolant (OAT coolant conforming to MS.90032)
throughout the life of your vehicle.
Please review these recommendations for
using Organic Additive Technology (OAT) engine
coolant (antifreeze) that meets the
requirements of FCA Material Standard
MS.90032. When adding engine coolant
(antifreeze):

We recommend using Mopar Antifreeze/
Coolant 10 Year/150,000 Mile (240,000 km)
Formula OAT (Organic Additive Technology)
that meets the requirements of FCA Material
Standard MS.90032.

Mix a minimum solution of 50% OAT engine
coolant that meets the requirements of FCA
Material Standard MS.90032 and distilled
water. Use higher concentrations (not to
exceed 70%) if temperatures below −34°F
(−37°C) are anticipated. Please contact an
authorized dealer for assistance.
Use only high purity water such as distilled or
deionized water when mixing the water/
engine coolant (antifreeze) solution. The use
of lower quality water will reduce the amount
of corrosion protection in the engine cooling
system.
NOTE:
It is the owner's responsibility to maintain the
proper level of protection against freezing
according to the temperatures occurring in
the area where the vehicle is operated.
Some vehicles require special tools to add
coolant properly. Failure to fill these systems
properly could lead to severe internal engine
damage. If any coolant is needed to be added
to the system, please contact a local autho -
rized dealer.
Mixing engine coolant (antifreeze) types is
not recommended and can result in cooling
system damage. If HOAT and OAT coolant are
mixed in an emergency, have an authorized
dealer drain, flush, and refill with OAT coolant
(conforming to MS.90032) as soon as
possible.
Cooling System Pressure Cap
The cap must be fully tightened to prevent loss
of engine coolant (antifreeze), and to ensure
that engine coolant (antifreeze) will return to
the radiator from the coolant expansion bottle/
recovery tank if so equipped.
The cap should be inspected and cleaned if
there is any accumulation of foreign material on
the sealing surfaces.
WARNING!
Do not open hot engine cooling system.
Never add engine coolant (antifreeze) when
the engine is overheated. Do not loosen or
remove the cap to cool an overheated
engine. Heat causes pressure to build up in
the cooling system. To prevent scalding or
injury, do not remove the pressure cap
while the system is hot or under pressure.
Do not use a pressure cap other than the
one specified for your vehicle. Personal
injury or engine damage may result.
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SERVICING AND MAINTENANCE431
H = Speed Symbol
A symbol indicating the range of speeds at which a tire can carry a load corresponding to its load index under certain operating conditions
The maximum speed corresponding to the speed symbol should only be achieved under specified operating conditions (i.e., tire pressure, vehicle
loading, road conditions, and posted speed limits)
Load Identification:
Absence of the following load identification symbols on the sidewall of the tire indicates a Standard Load (SL) tire:
XL = Extra load (or reinforced) tire, or
LL = Light load tire or
C, D, E, F, G = Load range associated with the maximum load a tire can carry at a specified pressure
Maximum Load – Maximum load indicates the maximum load this tire is designed to carry
Maximum Pressure – Maximum pressure indicates the maximum permissible cold tire inflation pressure for this tire
EXAMPLE:
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436SERVICING AND MAINTENANCE
Both underinflation and overinflation affect the
stability of the vehicle and can produce a feeling
of sluggish response or over responsiveness in
the steering.
NOTE:
Unequal tire pressures from side to side may
cause erratic and unpredictable steering
response.
Unequal tire pressure from side to side may
cause the vehicle to drift left or right. Fuel Economy
Underinflated tires will increase tire rolling
resistance resulting in higher fuel consumption.
Tread Wear
Improper cold tire inflation pressures can cause
abnormal wear patterns and reduced tread life,
resulting in the need for earlier tire
replacement.
Ride Comfort And Vehicle Stability
Proper tire inflation contributes to a
comfortable ride. Overinflation produces a
jarring and uncomfortable ride.
Tire Inflation Pressures
The proper cold tire inflation pressure is listed
on the driver's side B-Pillar or rear edge of the
driver's side door.
At least once a month:
Check and adjust tire pressure with a good
quality pocket-type pressure gauge. Do not
make a visual judgement when determining
proper inflation. Tires may look properly
inflated even when they are under-inflated.
Inspect tires for signs of tire wear or visible
damage.
Inflation pressures specified on the placard are
always “cold tire inflation pressure”. Cold tire
inflation pressure is defined as the tire pressure
after the vehicle has not been driven for at least
three hours, or driven less than 1 mile (1.6 km)
after sitting for a minimum of three hours. The
cold tire inflation pressure must not exceed the
maximum inflation pressure molded into the
tire sidewall.
Check tire pressures more often if subject to a
wide range of outdoor temperatures, as tire
pressures vary with temperature changes.

Tire pressures change by approximately 1 psi
(7 kPa) per 12°F (7°C) of air temperature
change. Keep this in mind when checking tire
pressure inside a garage, especially in the
Winter.

Example: If garage temperature = 68°F (20°C)
and the outside temperature = 32°F (0°C) then
Overinflated or underinflated tires can
affect vehicle handling and can fail
suddenly, resulting in loss of vehicle
control.
Unequal tire pressures can cause steering
problems. You could lose control of your
vehicle.
Unequal tire pressures from one side of the
vehicle to the other can cause the vehicle
to drift to the right or left.
Always drive with each tire inflated to the
recommended cold tire inflation pressure.
WARNING!
(Continued)CAUTION!
After inspecting or adjusting the tire pressure,
always reinstall the valve stem cap. This will
prevent moisture and dirt from entering the
valve stem, which could damage the valve
stem.

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442SERVICING AND MAINTENANCE
Since this tire has limited tread life, the original
equipment tire should be repaired (or replaced)
and reinstalled on your vehicle at the first
opportunity.
Inflate collapsible tire only after the wheel is
properly installed to the vehicle. Inflate the
collapsible tire using the electric air pump
before lowering the vehicle.
Do not install a wheel cover or attempt to mount
a conventional tire on the collapsible spare
wheel, since the wheel is designed specifically
for the collapsible spare tire.Full Size Spare — If Equipped
The full size spare is for temporary emergency
use only. This tire may look like the originally
equipped tire on the front or rear axle of your
vehicle, but it is not. This spare tire may have
limited tread life. When the tread is worn to the
tread wear indicators, the temporary use full
size spare tire needs to be replaced. Since it is
not the same as your original equipment tire,
replace (or repair) the original equipment tire
and reinstall on the vehicle at the first
opportunity.
Limited Use Spare — If Equipped
The limited use spare tire is for temporary
emergency use only. This tire is identified by a
label located on the limited use spare wheel.
This label contains the driving limitations for
this spare. This tire may look like the original
equipped tire on the front or rear axle of your
vehicle, but it is not. Installation of this limited
use spare tire affects vehicle handling. Since it
is not the same as your original equipment tire,
replace (or repair) the original equipment tire
and reinstall on the vehicle at the first
opportunity.
WHEEL AND WHEEL TRIM CARE
All wheels and wheel trim, especially aluminum
and chrome plated wheels, should be cleaned
regularly using mild (neutral Ph) soap and water
to maintain their luster and to prevent
corrosion. Wash wheels with the same soap
solution recommended for the body of the
vehicle and remember to always wash when the
surfaces are not hot to the touch.
WARNING!
Compact and Collapsible spares are for
temporary emergency use only. With these
spares, do not drive more than 50 mph
(80 km/h). Temporary use spares have
limited tread life. When the tread is worn to
the tread wear indicators, the temporary use
spare tire needs to be replaced. Be sure to
follow the warnings, which apply to your
spare. Failure to do so could result in spare
tire failure and loss of vehicle control.
WARNING!
Limited use spares are for emergency use
only. Installation of this limited use spare tire
affects vehicle handling. With this tire, do not
drive more than the speed listed on the
limited use spare wheel. Keep inflated to the
cold tire inflation pressures listed on your Tire
and Loading Information Placard located on
the driver’s side B-Pillar or the rear edge of
the driver’s side door. Replace (or repair) the
original equipment tire at the first opportunity
and reinstall it on your vehicle. Failure to do
so could result in loss of vehicle control.

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