ignition Ram 3500 2020 Owner's Manual

2
INTRODUCTION
HOW TO USE THIS MANUAL ...............................12
Essential Information .................................. 12
Symbols ........................................................ 12
WARNINGS AND CAUTIONS ...............................12
VAN CONVERSIONS/CAMPERS ..........................12
VEHICLE MODIFICATIONS/ALTERATIONS ........12
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED ...............13
KEYS ......................................................................14
Key Fob......................................................... 14
IGNITION SWITCH .................................................17
Keyless Push Button Ignition ...................... 17
REMOTE START — IF EQUIPPED (GASOLINE) ...19
How To Use Remote Start ........................... 19
Remote Start Abort Message ...................... 20
To Enter Remote Start Mode ...................... 20
To Exit Remote Start Mode Without
Driving The Vehicle ..................................... 20 To Exit Remote Start Mode And
Drive The Vehicle ......................................... 20 Remote Start Comfort Systems —
If Equipped ................................................... 20 General Information .................................... 21
REMOTE START— IF EQUIPPED (DIESEL).......... 21
How To Use Remote Start ........................... 22
Remote Start Abort Message...................... 22
To Enter Remote Start Mode ...................... 22
To Exit Remote Start Mode Without
Driving The Vehicle ...................................... 23 To Exit Remote Start Mode And Drive
The Vehicle ................................................... 23 Remote Start Comfort Systems —
If Equipped ................................................... 23
SENTRY KEY.......................................................... 23
Key Programming ....................................... 24
Replacement Keys....................................... 24
General Information .................................... 24
VEHICLE SECURITY ALARM (IF EQUIPPED) ..... 25
To Arm The System ...................................... 25
To Disarm The System ................................ 25
Rearming Of The System............................. 26
Security System Manual Override .............. 26 DOORS ..................................................................26
Manual Door Locks ..................................... 26
Power Door Locks — If Equipped ............... 27
Power Side Steps — If Equipped ................ 27
Keyless Enter-N-Go — Passive Entry
(If Equipped) ................................................ 28 Automatic Door Locks — If Equipped ........ 30
Child-Protection Door Lock ........................ 30
DRIVER MEMORY SETTINGS — IF EQUIPPED ...31
Programming The Memory Feature............ 32
Linking And Unlinking The Remote
Keyless Entry Key Fob To Memory ............. 32 Memory Position Recall .............................. 32
SEATS .....................................................................33
Manual Front Seat Adjustment .................. 33
Manual Rear Seat Adjustment ................... 34
Power Driver Seat Adjustment —
If Equipped ................................................... 35 Heated Seats — If Equipped ....................... 37
Ventilated Seats — If Equipped................... 38

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5
SAFETY
SAFETY FEATURES ............................................ 144Anti-Lock Brake System (ABS) ................. 144
Electronic Brake Control (EBC) System ....145
AUXILIARY DRIVING SYSTEMS ........................ 153
Blind Spot Monitoring (BSM) —
If Equipped ................................................153 Forward Collision Warning (FCW) With
Mitigation — If Equipped............................160
Tire Pressure Monitoring System (TPMS) .. 163

OCCUPANT RESTRAINT SYSTEMS .................. 172
Occupant Restraint Systems Features ....172
Important Safety Precautions ...................172Seat Belt Systems ..................................... 173Supplemental Restraint Systems (SRS) ...182Child Restraints .........................................191
Transporting Pets ......................................209
SAFETY TIPS ...................................................... 209
Transporting Passengers ..........................209
Exhaust Gas ...............................................209Safety Checks You Should Make
Inside The Vehicle ..................................... 210 Periodic Safety Checks You Should
Make Outside The Vehicle ........................ 212
STARTING AND OPERATING
STARTING THE ENGINE — GAS ENGINE .........213
Automatic Transmission............................ 213
Tip Start Feature ....................................... 213Keyless Enter-N-Go — Ignition ................... 214
Normal Starting Using ENGINE
START/STOP Button ................................. 214 Cold Weather Operation (Below –22°F
Or −30°C) .................................................. 217 After Starting .............................................. 217
STARTING THE ENGINE — DIESEL ENGINE ..... 217
Automatic Transmission............................ 217
Keyless Enter-N-Go — Ignition ................... 218
Extreme Cold Weather .............................. 220
Normal Starting Procedure —
Engine Manifold Air Temperature
Above 66° F (19° C) ................................. 220 Starting Procedure —
Engine Manifold Air Temperature 0°F To
66°F (–18°C to 19°C) ............................. 221 Starting Procedure — Engine Manifold Air
Temperature Below 0°F (-18°C) .............. 222 Starting Fluids ............................................ 223 NORMAL OPERATION — DIESEL ENGINE ....... 223
Cold Weather Precautions ........................ 223
Engine Idling ............................................. 226
Noise .......................................................... 227
Stopping The Engine ................................. 227Idle Shutdown ............................................ 228
Programmable Maximum Vehicle Speed ... 228

Operating Precautions .............................. 228
Cooling System Tips .................................. 228
ENGINE BLOCK HEATER — GAS ENGINE
(IF EQUIPPED) .................................................... 229
ENGINE BLOCK HEATER — DIESEL ENGINE
(IF EQUIPPED) ................................................... 229
Block Heater Usage ................................... 230
ENGINE BREAK-IN RECOMMENDATIONS —
GAS ENGINE ....................................................... 230
ENGINE BREAK-IN RECOMMENDATIONS —
DIESEL ENGINE .................................................. 230
PARKING BRAKE .............................................. 231
DIESEL EXHAUST BRAKE — ENGINE
BRAKING (IF EQUIPPED) .................................. 232

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6
AUTOMATIC TRANSMISSION .......................... 233Ignition Park Interlock ...............................234
Brake/Transmission Shift Interlock
System .......................................................235 Eight-Speed Automatic Transmission —
If Equipped .................................................235 Six-Speed Automatic Transmission —
If Equipped .................................................239
AUXILIARY SWITCHES — IF EQUIPPED ........... 246
ACTIVE NOISE CANCELLATION ........................ 246
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ...................................................... 246
Electronically Shifted Transfer Case (Eight
Speed Transmission) — If Equipped ........246 Electronically Shifted Transfer Case (Six
Speed Transmission) — If Equipped ........250 Manually Shifted Transfer Case —
If Equipped .................................................253
AIR SUSPENSION SYSTEM — IF EQUIPPED.... 256
Description .................................................256
Air Suspension Modes...............................256
Instrument Cluster Display Messages......257Operation....................................................258 AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED).......................... 258
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY ....................................................260
SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY ...................................................................261
Off-Road Driving Tips And Vehicle
Characteristics ........................................... 261 Driving In Snow, Mud And Sand ............... 262
Crossing Obstacles (Rocks And Other
High Points) ................................................ 263 Hill Climbing ............................................... 264Driving Through Water............................... 266Airing Down For Off-Road Driving ............. 267Vehicle Recovery........................................ 268
After Driving Off-Road ................................ 270
LIMITED-SLIP DIFFERENTIAL ........................... 270
WINCH USAGE — POWER WAGON ONLY
(IF EQUIPPED) .....................................................271
Things To Know Before Using
Your Winch ................................................. 271 Understanding The Features Of
Your Winch ................................................. 271 Winch Accessories .................................... 272
Operating Your Winch ............................... 273Rigging Techniques .................................. 279 FUEL SAVER TECHNOLOGY — GAS ENGINE
(IF EQUIPPED) .................................................... 279
SPEED CONTROL .............................................. 280
To Activate.................................................. 280
To Set A Desired Speed ............................ 280To Vary The Speed Setting ........................ 280
To Accelerate For Passing ........................ 281
To Resume Speed ..................................... 281
To Deactivate ............................................. 281 ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED
....................................................... 282

Adaptive Cruise Control (ACC) Operation ... 283
Activating Adaptive Cruise Control (ACC) ... 284

To Activate/Deactivate.............................. 284
To Set A Desired ACC Speed..................... 285
To Cancel ................................................... 285
To Turn Off ................................................. 285
To Resume ................................................. 285To Vary The Speed Setting ........................ 286
Setting The Following Distance In ACC .... 287
Overtake Aid............................................... 288
ACC Operation At Stop............................... 289Adaptive Cruise Control (ACC) Menu ........ 289
Display Warnings And Maintenance ........ 290
Precautions While Driving With ACC......... 291
General Information .................................. 294
Normal (Fixed Speed) Cruise Control
Mode .......................................................... 294

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14GETTING TO KNOW YOUR VEHICLE
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KEYS
KEY FOB
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob and a
START/STOP push button ignition system. The
Remote Keyless Entry (RKE) system consists of
a key fob and Keyless Enter-N-Go feature.
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
The key fob allows you to lock or unlock all
doors, tailgate, and the RamBox (if equipped),
as well as release the tailgate, and activate the
Panic Alarm from distances up to approximately
66 ft (20 m). The key fob does not need to be
pointed at the vehicle to activate the system.
NOTE:
In the ON/RUN position, all key fob buttons
will work until the vehicle reaches 2 mph
(4 km/h).
The key fob should not be placed next to the
wireless charging pad (if equipped).

Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or fully depleted battery. A low key fob battery
can be verified by referring to the instrument
cluster, which will display directions to follow.
In a situation where the battery is low or fully
depleted, a back up method can be used to
operate the ignition switch. Put the nose side of
the key fob (side opposite of the emergency key)
against the START/STOP ignition button and
push to operate the ignition switch.
To Unlock The Doors And Tailgate

Push and release the unlock button on the key fob
once to unlock the driver’s door. Push the unlock
button twice within five seconds to unlock all
doors, the tailgate and the RamBox (if equipped).

1 — Unlock
2 — LED Indicator
3 — Lock
4 — Tailgate Release (If Equipped)
5 — Remote Start
6 — PANIC
7 — Emergency Key
8 — Remote Lowering (If Equipped)

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GETTING TO KNOW YOUR VEHICLE15

The turn signal lights will flash to acknowledge the
unlock signal. The illuminated entry system will
also turn on.

NOTE:
All doors can be programmed to unlock on the
first push of the unlock button. Refer to “Ucon -
nect Settings” in “Multimedia” for further infor -
mation.
To Lock The Doors And Tailgate
Push and release the lock button on the key fob
to lock all doors, the tailgate, and the RamBox
(if equipped). The turn signal lights will flash and
the horn will chirp to acknowledge the signal.
Sound Horn With Remote Key Lock — If
Equipped
This feature will cause the horn to chirp when
the doors are locked with the key fob. This
feature can be turned on or turned off through
the Uconnect Settings. NOTE:
Pushing the lock button on the key fob while you
are in the vehicle will activate the vehicle secu
-
rity alarm system. Opening a door with the
vehicle security alarm system activated will
cause the alarm to sound. Push the unlock
button to deactivate the vehicle security alarm
system.
Refer to “Vehicle Security Alarm” in this chapter
for further information.
Using The Panic Alarm
To turn the Panic Alarm feature on or off, push
the Panic button on the key fob. When the Panic
Alarm is activated, the turn signals will flash, the
horn will pulse on and off, and the interior lights
will turn on.
The Panic Alarm will stay on for three minutes
unless you turn it off by either pushing the Panic
button a second time or drive the vehicle at a
speed of 15 mph (24 km/h) or greater. NOTE:
The interior lights will turn off if you place the
ignition in the ACC or ON/RUN position while
the Panic Alarm is activated. However, the
exterior lights and horn will remain on.
You may need to be less than 35 ft (11 m)
from the vehicle when using the key fob to
turn off the Panic Alarm due to the radio
frequency noises emitted by the system.
Replacing The Battery In The Key Fob With
Remote Control
The replacement battery model is one CR2450
battery.
NOTE:
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard
-
ouswaste/perchlorate for further informa -
tion.
Do not touch the battery terminals that are
on the back housing or the printed circuit
board.
2

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GETTING TO KNOW YOUR VEHICLE17
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:
1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
IGNITION SWITCH
KEYLESS PUSH BUTTON IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long
as the Remote Keyless Entry key fob is in the
passenger compartment.
The Keyless Push Button Ignition has four
operating positions; three of which are labeled
and will illuminate when in position. The three
positions are OFF, ACC, and ON/RUN. The
fourth position is START. During START, RUN will
illuminate.
NOTE:
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or depleted battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
emergency key) of the key fob against the
2

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18GETTING TO KNOW YOUR VEHICLE
(Continued)
START/STOP ignition button, with your foot
applied on the brake pedal, and push to operate
the ignition switch.
Keyless Push Button Ignition

The push button ignition can be placed in the
following modes:
OFF
The engine is stopped.
Some electrical devices (e.g. Central locking,
alarm, etc.) are still available. ACC
Engine is not started.
Some electrical devices are available.
RUN
Driving position.
All the electrical devices are available.
START
The engine will start.
The engine only runs in the ON/RUN ignition
position or from a remote start request.
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or depleted battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
1 — OFF
2 — ACC (Accessory)
3 — ON/RUN
WARNING!
When exiting the vehicle, always remove
the key fob from the vehicle and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil -
dren, and do not leave the ignition of a
vehicle equipped with Keyless Enter-N-Go
in the ON/RUN mode. A child could operate
power windows, other controls, or move the
vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked vehicle is an invitation for
thieves. Always remove key fob from the
vehicle and lock all doors when leaving the
vehicle unattended.
WARNING! (Continued)

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GETTING TO KNOW YOUR VEHICLE19
emergency key) of the key fob against the
START/STOP ignition button and push to
operate the ignition switch.

Back Up Starting Method

NOTE:
The key fob may not be able to be detected by
the vehicle’s Keyless Enter-N-Go system if it is
located next to a mobile phone, laptop or other
electronic device; these devices may block the
key fob’s wireless signal and prevent the
keyless-go system from starting the vehicle.
Refer to "Starting The Engine" in "Starting And
Operating" for further information.REMOTE START — IF EQUIPPED
(GASOLINE)
This system uses the key fob to start
the engine conveniently from outside
the vehicle while still maintaining
security. The system has a range of
approximately 300 ft (91 m).
NOTE:
Obstructions between the vehicle and the key
fob may reduce this range.
HOW TO USE REMOTE START
All of the following conditions must be met
before the engine will remote start:
Gear selector in PARK
Doors closed
Hood closed
Hazard switch off
Brake switch inactive (brake pedal not
pushed)
Battery at an acceptable charge level
PANIC button not pushed
Fuel meets minimum requirement
System not disabled from previous remote
start event
Vehicle security alarm not active
Malfunction Indicator Light is not illuminated
WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas
contains Carbon Monoxide (CO) which is
odorless and colorless. Carbon Monoxide is
poisonous and can cause serious injury or
death when inhaled.
Keep key fobs away from children. Opera -
tion of the Remote Start System, windows,
door locks or other controls could cause
serious injury or death.
2

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20GETTING TO KNOW YOUR VEHICLE
REMOTE START ABORT MESSAGE
The following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits remote start prematurely:
Remote Start Cancelled — Door Open
Remote Start Cancelled — Hood Open
Remote Start Cancelled — Fuel Low
Remote Start Cancelled — System Fault
Remote Start Disabled — Start Vehicle to
Reset
The instrument cluster display message stays
active until the ignition is placed in the ON/RUN
position.
TO ENTER REMOTE START MODE
Push and release the Remote Start
button on the key fob twice within five
seconds. The parking lights will flash,
vehicle doors will lock, and the horn
will chirp twice (if programmed). Once the
vehicle has started, the engine will run for
15 minutes. NOTE:
If your power door locks were unlocked,
Remote Start will automatically lock the
doors.
If an engine fault is present or fuel level is
low, the vehicle will start and then shut down
in 10 seconds.
The park lamps will turn on and remain on
during Remote Start mode.
For security, power window and power
sunroof operation (if equipped) are disabled
when the vehicle is in the Remote Start
mode.
The engine can be started two consecutive
times (two 15 minute cycles) with the key
fob. However, the ignition must be placed in
the ON/RUN position before you can repeat
the start sequence for a third cycle.
TO EXIT REMOTE START MODE
W
ITHOUT DRIVING THE VEHICLE
Push and release the remote start button one
time or allow the engine to run for the entire
15 minute cycle. NOTE:
To avoid unintentional shutdowns, the system
will disable for two seconds after receiving a
valid Remote Start request
TO EXIT REMOTE START MODE AND
D
RIVE THE VEHICLE
Before the end of the 15 minute cycle, push and
release the unlock button on the key fob to
unlock the doors and disarm the vehicle
security alarm system (if equipped). Then, prior
to the end of the 15 minute cycle, place the
ignition in the ON/RUN position.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When remote start is activated, the heated
steering wheel, and driver heated seat features
will automatically turn on in cold weather. In
warm weather, the driver vented seat feature
will automatically turn on when the remote start
is activated. These features will stay on through
the duration of remote start or until the ignition
switch is placed in the ON/RUN position.

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22GETTING TO KNOW YOUR VEHICLE
HOW TO USE REMOTE START
All of the following conditions must be met
before the engine will remote start:
Transmission in PARK
Doors closed
Hood closed
Hazard switch off
Brake switch inactive (brake pedal not
pushed)
Battery at an acceptable charge level
PANIC button not pushed
Fuel meets minimum requirement
Water In Fuel Indicator Light is not illumi -
nated
Wait To Start Light Indicator Light is not illu -
minated
Malfunction Indicator Light is not illuminated
REMOTE START ABORT MESSAGE
The following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits remote start prematurely:
Remote Start Aborted — Door Open
Remote Start Aborted — Hood Open
Remote Start Aborted — Fuel Low
Remote Start Aborted — System Fault
The instrument cluster display message is
stored until the ignition is placed in the ON/RUN
position.
TO ENTER REMOTE START MODE
Push and release the Remote Start button on
the key fob twice, within five seconds. The
parking lights will flash and the horn will chirp
twice (if programmed). In cold ambient
temperature conditions, the diesel vehicle may
delay crank up to 30 seconds for the Intake Air
Heater. Once the vehicle has started, the
engine will run for 15 minutes.
NOTE:
Crank may be delayed up to 75 seconds for
intake air heater operation at high altitudes,
and/or extreme cold.
The park lamps will turn on and remain on
during Remote Start mode.

For security, power window and power sunroof
operation (if equipped) are disabled when the
vehicle is in the Remote Start mode.

Additional features, such as windshield
wipers, will also not be available while the
vehicle is in the Remote Start mode.

The engine can be started two consecutive
times (two 15 minute cycles) with the key fob.
However, the ignition switch must be placed in
the ON/RUN position before you can repeat
the start sequence for a third cycle.

WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas
contains Carbon Monoxide (CO) which is
odorless and colorless. Carbon Monoxide is
poisonous and can cause serious injury or
death when inhaled.
Keep key fobs away from children. Opera -
tion of the Remote Start System, windows,
door locks or other controls could cause
serious injury or death.

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