service Ram 5500 Chassis Cab 2011 Manual PDF

120,000 Miles (200,000 km) or 120 Months Maintenance Service Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate tires.
❏ Replace the engine air cleaner filter.
❏ Replace the spark plugs (5.7L engine).
❏ Adjust parking brake on vehicles equipped with four wheel disc brakes.
❏ Inspect the brake linings, replace if necessary.
❏ Lubricate outer tie rod ends.
❏ Inspect the front suspension, tie rod ends, and boot seals, replace if necessary.
❏ Lube front drive shaft fitting (4x4 only).
❏ Inspect the CV Joints.
❏ Inspect exhaust system.
❏ Inspect the transfer case fluid, change if using your vehicle for any of the following: fleet, off-road, or frequent trailer towing.
❏ Change the automatic transmission fluid & filter(s).
❏ Replace accessory drive belt(s).
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
8
M
A I
N T
E
N A
N CE
S
C
H E
D
U L
E
SMAINTENANCE SCHEDULES 443

126,000 Miles (210,000 km) or
126 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ Lube front drive shaft fitting (4x4 only).
❏ Lubricate outer tie rod ends.
❏ Inspect the front & rear axle fluid.
Change if using your vehicle for police,
taxi, fleet, off-road or frequent trailer
towing.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
132,000 Miles (220,000 km) or
132 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ If using your vehicle for any of the
following: Dusty or off-road conditions.
Inspect the engine air cleaner filter,
replace if necessary.
❏ Inspect the brake linings, replace if
necessary.
❏ Lube front drive shaft fitting (4x4 only).
❏ Lubricate outer tie rod ends.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
138,000 Miles (230,000 km) or
138 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ Lube front drive shaft fitting (4x4 only).
❏ Lubricate outer tie rod ends.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
8
M
A I
N T
E
N A
N CE
S
C
H E
D
U L
E
S444 MAINTENANCE SCHEDULES

144,000 Miles (240,000 km) or 144 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate tires.
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter, replace if necessary.
❏ Inspect the brake linings, replace if necessary.
❏ Lubricate outer tie rod ends.
❏ Inspect the front suspension, tie rod ends, and boot seals, replace if necessary.
❏ Lube front drive shaft fitting (4x4 only).
❏ Inspect the front & rear axle fluid. Change if using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing.
❏ Inspect the CV Joints.
❏ Inspect exhaust system.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
150,000 Miles (250,000 km) or
150 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ Replace the engine air cleaner filter.
❏ Replace the spark plugs (5.7L engine).
❏ Adjust parking brake on vehicles
equipped with four wheel disc brakes.
❏ Lube front drive shaft fitting (4x4 only).
❏ Lubricate outer tie rod ends.
❏ Inspect the transfer case fluid.
Odometer Reading Date
Repair Order #Dealer Code
Signature Authorized Chrysler Dealer
8
M
A I
N T
E
N A
N CE
S
C
H E
D
U L
E
SMAINTENANCE SCHEDULES 445

† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
8
MA I
N T
E
N A
N CE
S
C
H E
D
U L
E
S446 MAINTENANCE SCHEDULES

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 449
▫ Prepare For The Appointment ........... 449
▫ Prepare A List ...................... 449
▫ Be Reasonable With Requests ............ 449
 If You Need Assistance ................. 449
▫ Chrysler Group LLC Customer Center ..... 450
▫ Chrysler Canada Inc. Customer Center ..... 450
▫ In Mexico Contact .................... 450 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 451
▫ Service Contract ..................... 451
 Warranty Information .................. 452
 MOPAR Parts....................... 452
 Reporting Safety Defects ................ 452
▫ In The 50 United States And Washington,
D.C. .............................. 452
▫ In Canada ......................... 453
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 449

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
450 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922 (Canadian residents, call 1-800-485-
2001).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 451

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:
A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
9
IF YOU NEED CONSUMER ASSISTANCE 453

vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists toacquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
454 IF YOU NEED CONSUMER ASSISTANCE