service Ram 5500 Chassis Cab 2017 Owner's Manual

INTRODUCTION
Congratulations on selecting your new FCA US LLC ve-
hicle. Be assured that it represents precision workmanship,
distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint you
with the operation and maintenance of your vehicle. It is
supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to read
these publications carefully. Following the instructions and
recommendations in this manual will help assure safe and
enjoyable operation of your vehicle.
If applicable, refer to the Diesel Supplement for diesel
related information.
NOTE: After reviewing the owner information, it should
be stored in the vehicle for convenient referencing and
remain with the vehicle when sold.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the symbols
that may be used on your vehicle or throughout this
Owner’s Manual:
4 INTRODUCTION

WARNINGS AND CAUTIONS
This Owner ’s Manual containsWARNINGSagainst oper-
ating procedures that could result in a collision, bodily
injury and/or death. It also contains CAUTIONSagainst
procedures that could result in damage to your vehicle. If
you do not read this entire Owner ’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the, “What Is Not Cov-
ered” section of the Warranty Information book. Such equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are miss-
ing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder ’s Guide refer to:
www.rambodybuilder.com. This website contains dimen-
sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer’s technical sup-
port. For service issues, contact your authorized dealer.
6 INTRODUCTION

an invalid key fob to try to start the engine. Either of these
conditions will result in the engine being shut off after two
seconds.
If the Vehicle Security Light turns on during normal vehicle
operation (vehicle running for longer than 10 seconds), it
indicates that there is a fault in the electronics. Should this
occur, have the vehicle serviced as soon as possible by an
authorized dealer.
CAUTION!
The Sentry Key Immobilizer system is not compatible
with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.
All of the key fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Key Fobs
NOTE: Only key fobs that are programmed to the vehicle
electronics can be used to start and operate the vehicle.
Once a key fob is programmed to a vehicle, it cannot be
programmed to any other vehicle.
CAUTION!
• Always remove the key fobs from the vehicle and
lock all doors when leaving the vehicle unattended.
• For vehicles equipped with Keyless Enter-N-Go —
Ignition, always remember to place the ignition in
the OFF position.
NOTE: Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of programming
a blank key fob to the vehicle electronics. A blank key fob
is one that has never been programmed.
When having the Sentry Key Immobilizer System serviced,
bring all vehicle keys with you to an authorized dealer.
Customer Key Fob Programming
Programming key fobs may be performed at an authorized
dealer.
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency) lock-
ing mode.
WARNING!
•The seat belt assembly must be replaced if the
switchable Automatic Locking Retractor (ALR) fea-
ture or any other seat belt function is not working
properly when checked according to the procedures
in the Service Manual.
• Failure to replace the seat belt assembly could in-
crease the risk of injury in collisions.
•
Do not use the Automatic Locking Mode to restrain
occupants who are wearing the seat belt or children
who are using booster seats. The locked mode is only
used to install rear-facing or forward-facing child
restraints that have a harness for restraining the child.
Supplemental Restraint System (SRS)
Some of the safety features described in this section may be
standard equipment on some models, or may be optional
equipment on others. If you are not sure, ask your autho-
rized dealer.
The air bag system must be ready to protect you in a
collision. The Occupant Restraint Controller (ORC) moni-
tors the internal circuits and interconnecting wiring asso-
ciated with the electrical Air Bag System Components.
Your vehicle may be equipped with the following Air Bag
System Components:
Air Bag System Components
• Occupant Restraint Controller (ORC)
• Air Bag Warning Light
•Steering Wheel and Column
• Instrument Panel
• Knee Impact Bolsters
• Driver and Front Passenger Air Bags
• Supplemental Side Air Bags — If Equipped
• Front and Side Impact Sensors — If Equipped
54 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

•Seat Belt Pretensioners — If Equipped
• Seat Belt Buckle Switch
Air Bag Warning Light
The ORC monitors the readiness of the electronic
parts of the air bag system whenever the ignition
switch is in the START or ON/RUN position. If
the ignition switch is in the OFF position or in the
ACC position, the air bag system is not on and the air bags
will not inflate.
The ORC contains a backup power supply system that may
deploy the air bag system even if the battery loses power or
it becomes disconnected prior to deployment.
The ORC turns on the Air Bag Warning Light in the
instrument panel for approximately four to eight seconds
for a self-check when the ignition switch is first in the
ON/RUN position. After the self-check, the Air Bag Warn-
ing Light will turn off. If the ORC detects a malfunction in
any part of the system, it turns on the Air Bag Warning
Light, either momentarily or continuously. A single chime
will sound to alert you if the light comes on again after
initial startup. The ORC also includes diagnostics that will illuminate the
instrument panel Air Bag Warning Light if a malfunction is
detected that could affect the air bag system. The diagnos-
tics also record the nature of the malfunction. While the air
bag system is designed to be maintenance free, if any of the
following occurs, have an authorized dealer service the air
bag system immediately.
•
The Air Bag Warning Light does not come on during the
four to eight seconds when the ignition switch is first in
the ON/RUN position.
• The Air Bag Warning Light remains on after the four to
eight-second interval.
• The Air Bag Warning Light comes on intermittently or
remains on while driving.
NOTE: If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant Restraint
Controller (ORC) may also be disabled. In this condition
the air bags may not be ready to inflate for your protection.
Have an authorized dealer service the air bag system
immediately.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 55

WARNING!
Ignoring the Air Bag Warning Light in your instrument
panel could mean you won’t have the air bag system to
protect you in a collision. If the light does not come on
as a bulb check when the ignition is first turned on,
stays on after you start the vehicle, or if it comes on as
you drive, have an authorized dealer service the air bag
system immediately.
Front Air Bags
This vehicle has front air bags for both the driver and front
passenger as a supplement to the seat belt restraint sys-
tems. The driver front air bag is mounted in the center of
the steering wheel. The passenger front air bag is mounted
in the instrument panel, above the glove compartment. The
words “SRS AIRBAG” or “AIRBAG” are embossed on the
air bag covers.
WARNING!
•Being too close to the steering wheel or instrument
panel during front air bag deployment could cause
serious injury, including death. Air bags need room
to inflate. Sit back, comfortably extending your arms
to reach the steering wheel or instrument panel.
(Continued)
Front Air Bag And Knee Bolster Locations
1 — Driver And Passenger Front Air Bags
2 — Driver/Passenger Knee Impact Bolsters
56 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Do not drive your vehicle after the air bags have deployed.
If you are involved in another collision, the air bags will
not be in place to protect you.
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags, seat
belt pretensioners, and the seat belt retractor assem-
blies replaced by an authorized dealer immediately.
Also, have the Occupant Restraint Controller System
serviced as well.
NOTE:
• Air bag covers may not be obvious in the interior trim,
but they will open during air bag deployment.
• After any collision, the vehicle should be taken to an
authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communication network
remains intact, and the power remains intact, depending
on the nature of the event, the ORC will determine whether to have the Enhanced Accident Response System perform
the following functions:
•
Cut off fuel to the engine.
• Flash hazard lights as long as the battery has power or
until the hazard light button is pressed. The hazard
lights can be deactivated by pressing the hazard light
button.
• Turn on the interior lights, which remain on as long as
the battery has power.
• Unlock the power door locks.
Enhanced Accident Response System Reset
Procedure
In order to reset the Enhanced Accident Response System
functions after an event, the ignition switch must be
changed from ignition START or ON/RUN to ignition OFF.
Carefully check the vehicle for fuel leaks in the engine
compartment and on the ground near the engine compart-
ment and fuel tank before resetting the system and starting
the engine.
68 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Maintaining Your Air Bag System
WARNING!
•Modifications to any part of the air bag system could
cause it to fail when you need it. You could be
injured if the air bag system is not there to protect
you. Do not modify the components or wiring, in-
cluding adding any kind of badges or stickers to the
steering wheel hub trim cover or the upper right side
of the instrument panel. Do not modify the front
bumper, vehicle body structure, or add aftermarket
side steps or running boards.
• It is dangerous to try to repair any part of the air bag
system yourself. Be sure to tell anyone who works on
your vehicle that it has an air bag system.
• Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to an authorized dealer for any air
bag system service. If your seat, including your trim
cover and cushion, needs to be serviced in any way
(including removal or loosening/tightening of seat
attachment bolts), take the vehicle to your authorized
(Continued)
WARNING! (Continued)
dealer. Only manufacturer approved seat accessories
may be used. If it is necessary to modify the air bag
system for persons with disabilities, contact your
authorized dealer.
Event Data Recorder (EDR)
This vehicle is equipped with an event data recorder
(EDR). The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an air bag
deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed. The
EDR is designed to record data related to vehicle dynamics
and safety systems for a short period of time, typically 30
seconds or less. The EDR in this vehicle is designed to
record such data as:
•How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts
were buckled/fastened;
• How far (if at all) the driver was depressing the accel-
erator and/or brake pedal; and,
• How fast the vehicle was traveling.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 69

vehicle, or when the underside or rear of the vehicle is
damaged, have a competent mechanic inspect the complete
exhaust system and adjacent body areas for broken, dam-
aged, deteriorated, or mispositioned parts. Open seams or
loose connections could permit exhaust fumes to seep into
the passenger compartment. In addition, inspect the ex-
haust system each time the vehicle is raised for lubrication
or oil change. Replace as required.
Safety Checks You Should Make Inside The Vehicle
Seat Belts
Inspect the seat belt system periodically, checking for cuts,
frays, and loose parts. Damaged parts must be replaced
immediately. Do not disassemble or modify the system.
Front seat belt assemblies must be replaced after a collision.
Rear seat belt assemblies must be replaced after a collision
if they have been damaged (i.e., bent retractor, torn web-
bing, etc.). If there is any question regarding seat belt or
retractor condition, replace the seat belt.
Air Bag Warning Light
The Air Bag warning lightwill turn on for four to
eight seconds as a bulb check when the ignition is first
placed in the ON/RUN position. If the light is either not
on during starting, stays on, or turns on while driving, have the system inspected at an authorized dealer as
soon as possible. This light will illuminate with a single
chime when a fault with the Air Bag Warning Light has
been detected, it will stay on until the fault is cleared. If
the light comes on intermittently or remains on while
driving, have an authorized dealer service the vehicle
immediately. Refer to “Occupant Restraints” for further
information.
Defroster
Check operation by selecting the defrost mode and place
the blower control on high speed. You should be able to
feel the air directed against the windshield. See your
authorized dealer for service if your defroster is inoper-
able.
Floor Mat Safety Information
Always use floor mats designed to fit the footwell of your
vehicle. Use only floor mats that leave the pedal area
unobstructed and that are firmly secured so that they
cannot slip out of position and interfere with the pedals or
impair safe operation of your vehicle in other ways.
96 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

▫To Resume Speed ..................... .146
▫ To Vary The Speed Setting ................146
▫ To Accelerate For Passing .................147
 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ......................... .148
▫ ParkSense Sensors ..................... .148
▫ ParkSense Warning Display ................149
▫ ParkSense Display ..................... .149
▫ Enabling And Disabling ParkSense ..........152
▫ Service The ParkSense Rear Park Assist System. .152
▫ Cleaning The ParkSense System .............153
▫ ParkSense System Usage Precautions .........153
 PARKSENSE FRONT AND REAR PARK ASSIST —
IF EQUIPPED ......................... .155
▫ ParkSense Sensors ..................... .155
▫ ParkSense Warning Display ................156
▫ ParkSense Display ..................... .156▫
Enabling And Disabling Front And/Or Rear
ParkSense ........................... .158
▫ Service The ParkSense Park Assist System .....158
▫ Cleaning The ParkSense System .............159
▫ ParkSense System Usage Precautions .........159
 PARKVIEW REAR BACK UP CAMERA — IF
EQUIPPED ........................... .161
 OVERHEAD CONSOLE — IF EQUIPPED ......164
▫ Courtesy/Reading Lights .................164
 GARAGE DOOR OPENER — IF EQUIPPED . . . .165
▫ Before You Begin Programming HomeLink . . . .166
▫ Programming A Rolling Code ..............167
▫ Programming A Non-Rolling Code ..........168
▫ Canadian/Gate

Operator Programming .......169
▫ Using HomeLink ...................... .170
▫ Security ............................. .170
▫ Troubleshooting Tips ....................171
▫ General Information .....................171
3
UNDERSTANDING THE FEATURES OF YOUR VEHICLE 101