service Ram C/V 2013 Manual Online

Bulb Number
Instrument Cluster
Lamps PC74
Liftgate Lamp(s) 578
Overhead Console Read-
ing Lamps PC579
Removable Console
Lamp – If Equipped 194
Visor Vanity Lamps 6501966
NOTE: For lighted switches, see your authorized
dealer for replacement instructions.Exterior Bulbs
Bulb Number
Headlamp H11
Fog Lamp – If Equipped PSX24W
Front Side Marker, Park/
Turn Signal 3757A or PY27/7W
Rear Tail, Stop, Turn Sig-
nal Lamp LED (Serviced at Autho-
rized Dealer)
Center High-Mounted
Stop Lamp LED (Serviced at Autho-
rized Dealer)
Backup Lamp 3157
License 168
NOTE: All of the interior bulbs are glass wedge base or
glass cartridge types. Aluminum base bulbs are not
approved and should not be used for replacement.
650 MAINTAINING YOUR VEHICLE

3. Twist the socket and remove from the lamp assembly.
4. Pull the bulb to remove it from the socket.
5. Replace the bulb, reinstall the socket, and reattach thelamp assembly.
Center High-Mounted Stop Lamp (CHMSL)
The CHMSL uses LED lamps that are not serviceable
separately. The CHMSL must be replaced as an assembly.
See your authorized dealer.
License Lamp
The license plate lamp is located under the tailgate light
bar and above the license plate.
1. Using a small screwdriver, press inward the lockingtab on the outboard side of the lamp assembly and
pull down on the lamp assembly for removal.
2. Twist and remove the socket from the lamp assembly and pull the bulb out to remove.
3. Push the bulb into the socket, twist the socket into the lamp assembly and reinstall the lamp assembly into
place ensuring the locking tab is secure.
654 MAINTAINING YOUR VEHICLE

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate. This means that ser-
vice is required for your vehicle. Operating conditions
such as frequent short-trips, trailer tow, extremely hot or
cold ambient temperatures, and E85 fuel usage will
influence when the “Oil Change Required” message is
displayed. Severe Operating Conditions can cause the
change oil message to illuminate as early as 3,500 miles
(5,600 km) since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If a
scheduled oil change is performed by someone otherthan your authorized dealer, the message can be reset by
referring to the steps described under “Electronic Vehicle
Information Center (EVIC)/Oil Change Required” in
“Understanding Your Instrument Panel” for further in-
formation.
NOTE:
Under no circumstances should oil change inter-
vals exceed 10,000 miles (16,000 km) or twelve months,
whichever comes first.
Once A Month Or Before A Long Trip:
• Check engine oil level
• Check windshield washer fluid level
• Check the tire inflation pressures and look for unusual
wear or damage
• Check the fluid levels of the coolant reservoir, brake
master cylinder, and power steering and fill as needed
• Check function of all interior and exterior lights
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S660 MAINTENANCE SCHEDULES

WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
• Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
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SMAINTENANCE SCHEDULES 665

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE ...................669
▫ Prepare For The Appointment .............669
▫ Prepare A List ....................... .669
▫ Be Reasonable With Requests .............669
 IF YOU NEED ASSISTANCE ..............669
▫ Chrysler Group LLC Customer Center .......670
▫ Chrysler Canada Inc. Customer Center ......670
▫ In Mexico contact: .....................671 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .............671
▫ Service Contract ..................... .671
 WARRANTY INFORMATION .............672
 MOPAR®PARTS.......................673
 REPORTING SAFETY DEFECTS ............673
▫ In The 50 United States And
Washington, D.C. ..................... .673
▫ In Canada .......................... .673
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealer, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
9
IF YOU NEED CONSUMER ASSISTANCE 669

Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center. Any communication to the manufacturer’s customer cen-
ter should include the following information:
•
Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
670 IF YOU NEED CONSUMER ASSISTANCE

In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
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IF YOU NEED CONSUMER ASSISTANCE 671

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
672 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
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IF YOU NEED CONSUMER ASSISTANCE 673