Ram Cargo Van 2014 Owner's Manual

mobile service plan. For example, if your mobile service
plan provides three-way calling, this feature can be
accessed through the Uconnect® Phone. Check with your
mobile service provider for the features that you have.
Answer Or Reject An Incoming Call — No Call
Currently In Progress
When you receive a call on your mobile phone, the
Uconnect® Phone will interrupt the vehicle audio sys-
tem, if on, and will ask if you would like to answer the
call. Press the
button to accept the call. To reject the
call, press and hold the
button until you hear a single
beep, indicating that the incoming call was rejected.
Answer Or Reject An Incoming Call — Call
Currently In Progress
If a call is currently in progress and you have another
incoming call, you will hear the same network tones for
call waiting that you normally hear when using your mobile phone. Press the
button to place the current
call on hold and answer the incoming call.
NOTE: The Uconnect® Phone compatible phones in the
market today do not support rejecting an incoming call
when another call is in progress. Therefore, the user can
only answer an incoming call or ignore it.
Making A Second Call While Current Call Is In
Progress
To make a second call while you are currently on a call,
press the
button and say “Dial” or “Call” followed
by the phone number or phonebook entry you wish to
call. The first call will be on hold while the second call is
in progress. To go back to the first call, refer to “Toggling
Between Calls” in this section. To combine two calls, refer
to “Conference Call” in this section.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 139

Place/Retrieve a Call From Hold
To put a call on hold, press thebutton until you hear
a single beep. This indicates that the call is on hold. To
bring the call back from hold, press and hold the
but-
ton until you hear a single beep.
Toggling Between Calls
If two calls are in progress (one active and one on hold),
press the
button until you hear a single beep, indicat-
ing that the active and hold status of the two calls have
switched. Only one call can be placed on hold at a time.
Conference Call
When two calls are in progress (one active and one on
hold), press and hold the
button until you hear a
double beep indicating that the two calls have been
joined into one conference call.
Three-Way Calling
To initiate three-way calling, press thebutton while
a call is in progress, and make a second phone call, as
described under “Making a Second Call While Current
Call is in Progress”. After the second call has established,
press and hold the
button until you hear a double
beep, indicating that the two calls have been joined into
one conference call.
Call Termination
To end a call in progress, momentarily press thebut-
ton. Only the active call(s) will be terminated and if there
is a call on hold, it will become the new active call. If the
active call is terminated by the phone far end, a call on
hold may not become active automatically. This is cell
phone-dependent. To bring the call back from hold, press
and hold the
button until you hear a single beep.
140 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

Redial
•Press thebutton to begin.
• After the “Ready” prompt and the following beep, say
“Redial.”
• The Uconnect® Phone will call the last number that
was dialed from your mobile phone.
NOTE: This may not be the last number dialed from the
Uconnect® Phone.
Call Continuation
Call continuation is the progression of a phone call on the
Uconnect® Phone after the vehicle ignition has been
switched to OFF. Call continuation functionality avail-
able on the vehicle can be any one of three types:
• After the ignition is switched to OFF, a call can
continue on the Uconnect® Phone either until the call ends, or until the vehicle battery condition dictates
cessation of the call on the Uconnect® Phone and
transfer of the call to the mobile phone.
• After the ignition is cycled to OFF, a call can continue
on the Uconnect® Phone for a certain duration, after
which the call is automatically transferred from the
Uconnect® Phone to the mobile phone.
• An active call is automatically transferred to the mo-
bile phone after the ignition is cycled to OFF.
Uconnect® Phone Features
Language Selection
To change the language that the Uconnect® Phone is
using:
• Press the
button to begin.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 141

•After the “Ready” prompt and the following beep, say
the name of the language you wish to switch to
English, Espanol, or Francais.
• Continue to follow the system prompts to complete the
language selection.
After selecting one of the languages, all prompts and
voice commands will be in that language.
NOTE: After every Uconnect® Phone language change
operation, only the language-specific 32-name phone-
book is usable. The paired phone name is not language-
specific and is usable across all languages.
Emergency Assistance
If you are in an emergency and the mobile phone is
reachable:
• Pick up the phone and manually dial the emergency
number for your area. If the phone is not reachable and the Uconnect® Phone is
operational, you may reach the emergency number as
follows:
•
Press the
button to begin.
• After the “Ready” prompt and the following beep, say
“Emergency” and the Uconnect® Phone will instruct
the paired mobile phone to call the emergency number.
This feature is supported in the U.S., Canada, and
Mexico.
NOTE:
• The emergency number dialed is based on the country
where the vehicle is purchased (911 for the U.S. and
Canada and 060 for Mexico). The number dialed may
not be applicable with the available mobile service and
area.
142 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

•If supported, this number may be programmable on
some systems. To do this, press the
button and say
“Setup,” followed by “Emergency.”
• The Uconnect® Phone does slightly lower your
chances of successfully making a phone call as to that
for the mobile phone directly.
WARNING!
To use your Uconnect® Phone System in an emer-
gency, your mobile phone must be:
• turned on,
• paired to the Uconnect® System,
• and have network coverage.
Roadside Assistance / Towing Assistance
If you need roadside assistance:
• Press the
button to begin. •
After the “Ready” prompt and the following beep, say
“Towing Assistance.”
NOTE: You should program the desired Towing Assis-
tance phone number using the Voice Command system.
To do this, press the button and say “Setup,” followed by
“Towing Assistance.” When prompted say 1-800-528-
2069 for the U.S., say 1-800-363-4869 for Canada, say
55-14-3454 for Mexico City and 1-800-712-3040 for out-
side Mexico City in Mexico.
Paging
To learn how to page, refer to “Working with Automated
Systems”. Paging works properly except for pagers of
certain companies, which time out a little too soon to
work properly with the Uconnect® Phone.
Voice Mail Calling
To learn how to access your voice mail, refer to “Working
with Automated Systems”.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 143

Working With Automated Systems
This method is used in instances where one generally has
to press numbers on the mobile phone keypad while
navigating through an automated telephone system.
You can use your Uconnect® Phone to access a voice mail
system or an automated service, such as a paging service
or automated customer service line. Some services re-
quire immediate response selection. In some instances,
that may be too quick for use of the Uconnect® Phone.
When calling a number with your Uconnect® Phone that
normally requires you to enter in a touch-tone sequence
on your mobile phone keypad, you can press the
button and say the sequence you wish to enter,
followed by the word “Send.” For example, if required to
enter your PIN followed with a pound, (3746#),you
can press the
button and say, “3746#Send.”
Saying a number, or sequence of numbers, followed by “Send,” is also to be used for navigating through an
automated customer service center menu structure, and
to leave a number on a pager.
You can also send stored Uconnect® phonebook entries
as tones for fast and easy access to voice mail and pager
entries. To use this feature, dial the number you wish to
call and then press the
button and say, “Send.” The
system will prompt you to enter the name or number and
say the name of the phonebook entry you wish to send.
The Uconnect® Phone will then send the corresponding
phone number associated with the phonebook entry, as
tones over the phone.
NOTE:
• You may not hear all of the tones due to mobile phone
network configurations. This is normal.
144 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

•Some paging and voice mail systems have system time
out settings that are too short and may not allow the
use of this feature.
Barge In — Overriding Prompts
The “Voice Command” button can be used when you
wish to skip part of a prompt and issue your voice
command immediately. For example, if a prompt is
asking “Would you like to pair a phone, clear a...,” you
could press the
button and say, “Pair a Phone” to
select that option without having to listen to the rest of
the voice prompt.
Turning Confirmation Prompts ON/OFF
Turning confirmation prompts off will stop the system
from confirming your choices (e.g., the Uconnect® Phone
will not repeat a phone number before you dial it).
• Press the
button to begin. •
After the “Ready” prompt and the following beep, say
one of the following:
– “Setup Confirmation Prompts On”
– “Setup Confirmation Prompts Off”
Phone And Network Status Indicators
If available on the radio and/or on a premium display
such as the instrument panel cluster, and supported by
your mobile phone, the Uconnect® Phone will provide
notification to inform you of your phone and network
status when you are attempting to make a phone call
using Uconnect® Phone. The status is given for network
signal strength, phone battery strength, etc.
Dialing Using The Mobile Phone Keypad
You can dial a phone number with your mobile phone
keypad and still use the Uconnect® Phone (while dialing
via the mobile phone keypad, the user must exercise
caution and take precautionary safety measures). By
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 145

dialing a number with your paired Bluetooth® mobile
phone, the audio will be played through your vehicle’s
audio system. The Uconnect® Phone will work the same
as if you dial the number using Voice Command.
NOTE:Certain brands of mobile phones do not send the
dial ring to the Uconnect® Phone to play it on the vehicle
audio system, so you will not hear it. Under this situa-
tion, after successfully dialing a number the user may feel
that the call did not go through even though the call is in
progress. Once your call is answered, you will hear the
audio.
Mute/Un-Mute (Mute ON/OFF)
When you mute the Uconnect® Phone, you will still be
able to hear the conversation coming from the other
party, but the other party will not be able to hear you. In
order to mute the Uconnect® Phone:
• Press the
button. •
Following the beep, say “Mute.”
To un-mute the Uconnect® Phone:
• Press the
button.
• Following the beep, say “Mute off.”
Advanced Phone Connectivity
Transfer Call To And From Mobile Phone
The Uconnect® Phone allows ongoing calls to be trans-
ferred from your mobile phone to the Uconnect® Phone
without terminating the call. To transfer an ongoing call
from your Uconnect® Phone paired mobile phone to the
Uconnect® Phone or vice versa, press the
button
and say “Transfer Call.”
146 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

Connect Or Disconnect Link Between The
Uconnect® Phone And Mobile Phone
Your mobile phone can be paired with many different
electronic devices, but can only be actively “connected”
with one electronic device at a time.
If you would like to connect or disconnect the Bluetooth®
connection between your mobile phone and the
Uconnect® Phone System, follow the instructions de-
scribed in your mobile phone User ’s Manual.
List Paired Mobile Phone Names
•Press thebutton to begin.
• After the “Ready” prompt and the following beep, say
“Setup Phone Pairing.”
• When prompted, say “List Phones.” •
The Uconnect® Phone will play the phone names of all
paired mobile phones in order from the highest to the
lowest priority. To “Select” or “Delete” a paired phone
being announced, press the
button and say “Se-
lect” or “Delete.” Also, see the next two sections for an
alternate way to “Select” or “Delete” a paired phone.
Select Another Mobile Phone
This feature allows you to select and start using another
phone paired with the Uconnect® Phone.
• Press the
button to begin.
• After the “Ready” prompt and the following beep, say
“Setup Select Phone” and follow the prompts.
• You can also press the
button at any time while the
list is being played, and then choose the phone that
you wish to select.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 147

•The selected phone will be used for the next phone
call. If the selected phone is not available, the
Uconnect® Phone will return to using the highest
priority phone present in or near (approximately
within 30 ft. (9 m)) the vehicle.
Delete Uconnect® Phone Paired Mobile Phones
• Press thebutton to begin.
• After the “Ready” prompt and the following beep, say
“Setup Phone Pairing.”
• At the next prompt, say “Delete” and follow the
prompts.
• You can also press the
button at any time while the
list is being played, and then choose the phone you
wish to delete.
Things You Should Know About Your Uconnect®
Phone
Uconnect® Phone Tutorial
To hear a brief tutorial of the system features, press the
button and say “Uconnect® Tutorial.”
Voice Training
For users experiencing difficulty with the system recog-
nizing their voice commands or numbers, the Uconnect®
Phone Voice Training feature may be used. To enter this
training mode, follow one of the two following proce-
dures:
From outside the Uconnect® Phone mode (e.g., from
radio mode):
• Press and hold the
button for five seconds until
the session begins, or,
148 UNDERSTANDING THE FEATURES OF YOUR VEHICLE