service RAM CHASSIS CAB 2016 Owners Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know. Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the 9IF YOU NEED CONSUMER ASSISTANCE 641

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
• If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) • Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French642 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345 Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited 9IF YOU NEED CONSUMER ASSISTANCE 643

Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents. We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.644 IF YOU NEED CONSUMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE: A street address is required when ordering
manuals (no P.O. Boxes). Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.646 IF YOU NEED CONSUMER ASSISTANCE

Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA US LLC vehicles. Included
are starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and safety
tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger vehicle tires must conform to Federal
safety requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart 9IF YOU NEED CONSUMER ASSISTANCE 647

significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics. Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger vehicle tires must meet under the Federal
Motor Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the laboratory
test wheel, than the minimum required by law.648 IF YOU NEED CONSUMER ASSISTANCE

Cleaning
Wheels .............................. .603
Climate Control ...................... .351, 361
Automatic ........................... .361
Cold Weather Operation ................... .403
Compact Disc (CD) Maintenance ............. .348
Compact Spare Tire ....................... .478
Console, Overhead ....................... .208
Contract, Service ......................... .643
Coolant Pressure Cap (Radiator Cap) .......... .590
Cooling System .......................... .587
Adding Coolant (Antifreeze) .............. .589
Coolant Capacity ...................... .626
Coolant Level ..................... .587, 591
Disposal Of Used Coolant ................ .591
Drain, Flush, And Refill .................. .588
Inspection ........................... .591
Points To Remember .................... .592
Pressure Cap ......................... .590 Radiator Cap ......................... .590
Selection Of Coolant (Antifreeze) ........ .588, 627
Corrosion Protection ...................... .600
Cruise Light ......................... .266, 267
Cupholders ............................ .217
Customer Assistance ...................... .641
Customer Programmable Features ............ .329
Data Recorder, Event .......................82
Daytime Running Lights ................... .165
Dealer Service ........................... .568
Defroster, Rear Window .................... .226
Defroster, Windshield ...................119,354
Delay (Intermittent) Wipers ................. .175
Differential, Limited-Slip ................... .434
Dipsticks
Automatic Transmission ................. .598
Power Steering ........................ .438
Disabled V ehicle Towing ................... .55610 INDEX 655

Center Mounted Stop ................... .622
Courtesy/Reading ............... .170, 172, 208
Cruise ........................... .266, 267
Daytime Running ...................... .165
Engine Temperature Warning .............. .244
Exterior ............................. .120
Fog ......................... .168, 259, 621
Four-Wheel Drive Indicator ............... .427
Hazard Warning Flasher ................. .536
Headlights ........................... .163
High Beam ........................... .174
High Beam/Low Beam Select .............. .174
Hill Descent Control Indicator ............. .456
Illuminated Entry ........................24
Interior ................... .169, 170, 172, 208
Low Fuel ............................ .257
Malfunction Indicator (Check Engine) ........ .250
Park ............................... .264
Passing ............................. .174 Seat Belt Reminder ..................... .240
Security Alarm ........................ .244
Service .......................... .617, 618
Tire Pressure Monitoring (TPMS) ........ .254, 488
Traction Control ....................... .453
Transfer Case ......................... .427
Turn Signal ................. .120, 173, 265, 619
Warning (Instrument Cluster Description) . . .244, 265
Limited-Slip Differential ................ .434, 596
Loading Vehicle ......................... .504
Tires ............................... .466
Locks ..................................37
Automatic Door .........................39
Child Protection .........................40
Door .................................37
Power Door ............................39
Low Tire Pressure System .................. .488
Lubrication, Body ........................ .58010 INDEX 661

Lug Nuts .................... .537, 538, 545, 547
Maintenance Free Battery ................... .577
Maintenance Procedures ................... .568
Maintenance Schedule ..................... .632
Malfunction Indicator Light (Check Engine) . . .250, 566
Manual, Service ......................... .646
Manual Transmission
Fluid Level Check ...................... .596
Memory Seat ........................... .156
Methanol .............................. .499
Mirrors ............................... .128
Electric Powered ....................... .138
Heated .............................. .140
Memory ............................. .156
Outside ............................. .136
Rearview ..................... .128, 129, 136
Trailer Towing ........................ .141
Modifications/Alterations, Vehicle ...............7 Monitor, Tire Pressure System ............... .488
MOPAR Parts ........................ .567, 645
MTBE/ETBE ........................... .499
Multi-Function Control Lever ................ .173
Navigation System (Uconnect GPS) ............ .205
New Vehicle Break-In Period .................115
Occupant Restraints ........................50
Octane Rating, Gasoline (Fuel) ............... .498
Oil, Engine ......................... .569, 627
Capacity ............................ .626
Change Interval ....................... .570
Dipstick ............................. .569
Disposal ............................. .571
Filter ............................ .572, 627
Filter Disposal ........................ .571
Identification Logo ..................... .570
Pressure Warning Light .................. .246662 INDEX