transmission RAM CHASSIS CAB 2020 Workshop Manual

STARTING AND OPERATING215
(Continued)
The following indicators should be used to
ensure that you have properly engaged the
transmission into the PARK position:
Look at the transmission gear position
display and verify that it indicates the PARK
position (P), and is not blinking.
With brake pedal released, verify that the
gear selector will not move out of PARK.
REVERSE (R)
This range is for moving the vehicle backward.
Shift into REVERSE only after the vehicle has
come to a complete stop.
Unintended movement of a vehicle could
injure those in or near the vehicle. As with
all vehicles, you should never exit a vehicle
while the engine is running. Before exiting a
vehicle, always come to a complete stop,
then apply the parking brake, shift the
transmission into PARK, and turn the igni -
tion OFF. When the ignition is in the OFF
mode, the transmission is locked in PARK,
securing the vehicle against unwanted
movement.
When exiting the vehicle, always make sure
the ignition is in the OFF mode, remove the
key fob from the vehicle, and lock the
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the transmission gear
selector.
WARNING! (Continued)
Do not leave the key fob in or near the
vehicle (or in a location accessible to chil -
dren), and do not leave the ignition in the
ACC or ON/RUN mode. A child could
operate power windows, other controls, or
move the vehicle.
CAUTION!
DO NOT race the engine when shifting from
PARK or NEUTRAL into another gear range,
as this can damage the drivetrain.
Before moving the transmission gear
selector out of PARK, you must start the
engine, and also press the brake pedal.
Otherwise, damage to the gear selector
could result.
WARNING! (Continued)
5

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216STARTING AND OPERATING
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running.
Apply the parking brake and shift the transmis -
sion into PARK if you must exit the vehicle. DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through all forward gears. The DRIVE
position provides optimum driving characteris
-
tics under all normal operating conditions.
When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain, trav -
eling into strong head winds, or while towing a
heavy trailer), select TOW/HAUL mode or use
the Electronic Range Select (ERS) shift control
(refer to "Electronic Range Select (ERS) Opera -
tion" in this section for further information) to
select a lower gear range. Under these condi -
tions, using a lower gear range will improve
performance and extend transmission life by
reducing excessive shifting and heat buildup.
During extremely cold temperatures
(-22°F [-30°C] or below), transmission opera -
tion may be modified depending on engine and
transmission temperature as well as vehicle
speed. Normal operation will resume once the
transmission temperature has risen to a suit -
able level.Transmission Limp Home Mode
Transmission function is monitored electroni -
cally for abnormal conditions. If a condition is
detected that could result in transmission
damage, Transmission Limp Home Mode is acti -
vated. In this mode, the transmission may
operate only in certain gears, or may not shift at
all. Vehicle performance may be severely
degraded and the engine may stall. In some
situations, the transmission may not re-engage
if the engine is turned off and restarted. The
Malfunction Indicator Light (MIL) may be illumi -
nated. A message in the instrument cluster will
inform the driver of the more serious conditions,
and indicate what actions may be necessary.
In the event of a momentary problem, the trans -
mission can be reset to regain all forward gears
by performing the following steps:
NOTE:
In cases where the instrument cluster message
indicates the transmission may not re-engage
after engine shutdown, perform this procedure
only in a desired location (preferably, at an
authorized dealer).
WARNING!
Do not coast in NEUTRAL and never turn off
the ignition to coast down a hill. These are
unsafe practices that limit your response to
changing traffic or road conditions. You might
lose control of the vehicle and have a
collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage. Refer to “Recreational Towing” in
“Starting And Operating” and “Towing A
Disabled Vehicle” in “In Case Of Emergency”
for further information.

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STARTING AND OPERATING217

1. Stop the vehicle.

2. Shift the transmission into PARK, if
possible. If not, shift the transmission to
NEUTRAL.
3. Push and hold the ignition switch until the engine turns off.
4. Wait approximately 30 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the problem is no longer detected, the trans -
mission will return to normal operation.
NOTE:
Even if the transmission can be reset, we
recommend that you visit an authorized dealer
at your earliest possible convenience. An autho -
rized dealer has diagnostic equipment to
assess the condition of your transmission.
If the transmission cannot be reset, authorized
dealer service is required.Electronic Range Select (ERS) Operation
The Electronic Range Select (ERS) shift control
allows the driver to limit the highest available
gear when the transmission is in DRIVE. For
example, if you set the transmission gear limit
to 4 (FOURTH gear), the transmission will not
shift above FOURTH gear (except to prevent
engine overspeed), but will shift through the
lower gears normally.
You can switch between DRIVE and ERS mode
at any vehicle speed. When the transmission
gear selector is in DRIVE, the transmission will
operate automatically, shifting between all
available gears. Tapping the GEAR – switch (on
the steering wheel) will activate ERS mode,
display the current gear in the instrument
cluster, and set that gear as the top available
gear. Once in ERS mode, tapping the GEAR – or
GEAR + switch will change the top available
gear.
ERS Control

To exit ERS mode, simply push and hold the
GEAR + switch until the gear limit display disap -
pears from the instrument cluster.
1 — GEAR + Switch
2 — GEAR – Switch
WARNING!
Do not downshift for additional engine
braking on a slippery surface. The drive
wheels could lose their grip and the vehicle
could skid, causing a collision or personal
injury.
5

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218STARTING AND OPERATING
When to Use TOW/HAUL Mode
When driving in hilly areas, towing a trailer,
carrying a heavy load, etc., and frequent trans -
mission shifting occurs, push the TOW/HAUL
switch to activate TOW/HAUL mode. This will
improve performance and reduce the potential
for transmission overheating or failure due to
excessive shifting.

TOW/HAUL Switch

The “TOW/HAUL Indicator Light” will illuminate
in the instrument cluster to indicate that TOW/
HAUL mode has been activated. Pushing the
switch a second time restores normal opera -
tion. Normal operation is always the default at
engine start-up. If TOW/HAUL mode is desired,
the switch must be pushed each time the
engine is started.
AUXILIARY SWITCHES — IF EQUIPPED
There can be up to six auxiliary switches located
in the lower switch bank of the instrument panel
which can be used to power various electronic
devices and PTO (Power Take Off) – If Equipped.
If Power Take Off is equipped, it will take the
place of the sixth Auxiliary switch. Connections
to the switches are found under the hood in the
connectors attached to the auxiliary Power
Distribution Center. You have the ability to configure the function
-
ality of the auxiliary switches via the instrument
cluster display. All switches can now be config -
ured for setting the switch type operation to
latching or momentary, power source of either
battery or ignition, and ability to hold last state
across key cycles.
NOTE:
Holding last state conditions are met when
switch type is set to latching and power source
is set to ignition.
For further information on using the auxiliary
switches, please refer to the Ram Body Builders
Guide by accessing www.rambodybuilder.com
and choosing the appropriate links.
FOUR-WHEEL DRIVE OPERATION — IF
EQUIPPED
Four-wheel drive trucks are equipped with
either a manually shifted transfer case or an
electronically shifted transfer case. Refer to the
operating instructions for your transfer case,
located in this section for further information.
WARNING!
Do not use the “TOW/HAUL” feature when
driving in icy or slippery conditions. The
increased engine braking can cause the rear
wheels to slide, and the vehicle to swing
around with the possible loss of vehicle
control, which may cause an accident
possibly resulting in personal injury or death.

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STARTING AND OPERATING219
Electronically Shifted Transfer Case (Eight
Speed Transmission) — If Equipped
This is an electronic shift transfer case and is
operated by the 4WD Control Switch (Transfer
Case Switch), which is located on the instru -
ment panel.

Four-Position Transfer Case

This electronically shifted transfer case
provides four mode positions:
Two-Wheel Drive High Range (2WD)
Four-Wheel Drive High Range (4WD HIGH)
Four-Wheel Drive Low Range (4WD LOW)
N (Neutral) For additional information on the appropriate
use of each transfer case mode position, see
the information below:
2WD
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry hard
surfaced roads.
4WD HIGH
Four-Wheel Drive High Range — This range
provides torque to the front driveshaft (engages
four-wheel drive) which allows front and rear
wheels to spin at the same speed. This provides
additional traction for loose, slippery road
surfaces only.
4WD LOW
Four-Wheel Drive Low Range — This range
provides low speed four-wheel drive. It maxi
-
mizes torque (increased torque over 4WD HIGH)
to the front driveshaft, allowing front and rear
wheels to rotate at the same speed. This range
provides additional traction and maximum
pulling power for loose, slippery road surfaces
only. Do not exceed 25 mph (40 km/h) in this range. N (Neutral)
N (Neutral) — This range disengages both the
front and rear driveshafts from the powertrain.
To be used for flat towing behind another
vehicle. Refer to “Recreational Towing” in this
section for further information.
WARNING!
You or others could be injured or killed if
you leave the vehicle unattended with the
transfer case in the NEUTRAL (N) position
without first fully engaging the parking
brake. The transfer case NEUTRAL (N) posi
-
tion disengages both the front and rear
drive shaft from the powertrain, and will
allow the vehicle to roll, even if the trans -
mission is in PARK. The parking brake
should always be applied when the driver is
not in the vehicle.
The transmission may not engage PARK if
the vehicle is moving. Always bring the
vehicle to a complete stop before shifting to
PARK, and verify that the transmission gear
position indicator solidly indicates PARK (P)
without blinking. Ensure that the vehicle is
completely stopped, and the PARK position
is properly indicated, before exiting the
vehicle.
5

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222STARTING AND OPERATING
2WD Or 4WD HIGH To 4WD LOW
NOTE:
When shifting into or out of 4WD LOW some
gear noise may be heard. This noise is normal
and is not detrimental to the vehicle or occu -
pants.
Shifting can be performed with the vehicle
rolling 2 to 3 mph (3 to 5 km/h) or completely
stopped. You can use either of the following
procedures:
Preferred Procedure

1. With the engine running, slow the vehicle to 2 to 3 mph (3 to 5 km/h).

2. Shift the transmission into NEUTRAL.
3. While still rolling, push the desired position on the transfer case control switch.
4. After the desired position indicator light is on (not flashing), shift the transmission
back into gear. Alternate Procedure

1. Bring the vehicle to a complete stop.

2. With the ignition switch in the ON position
and the engine running, shift the transmis -
sion into NEUTRAL.
3. Push the desired position on the transfer case control switch.
4. After the desired position indicator light is on (not flashing), shift the transmission
back into gear.
NOTE:
If Steps 1 or 2 of either the Preferred or Alter -
nate Procedure are not satisfied prior to
attempting the shift, then the desired posi -
tion indicator light will flash continuously
while the original position indicator light is
on, until all requirements have been met.
The ignition switch must be in the ON position
for a shift to take place and for the position
indicator lights to be operable. If the ignition
switch is not in the ON position, the shift will
not take place and no position indicator lights
will be on or flashing.
Electronically Shifted Transfer Case (Six
Speed Transmisson) — If Equipped
The electronic shift transfer case is operated by
the 4WD Control Switch (Transfer Case Switch),
which is located on the instrument panel.

Four-Position/On-Demand Transfer Case

This electronically shifted transfer case
provides four mode positions:
Two-Wheel Drive High Range (2WD)
Four-Wheel Drive High Range (4WD HIGH)
Four-Wheel Drive Low Range (4WD LOW)
N (Neutral)

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STARTING AND OPERATING223
For additional information on the appropriate
use of each transfer case mode position, see
the information below:
2WD
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry, hard
surfaced roads.
4WD HIGH
Four-Wheel Drive High Range — This range
maximizes torque to the front driveshaft, forcing
the front and rear wheels to rotate at the same
speed. This range provides additional traction
for loose, slippery road surfaces only.
4WD LOW
Four-Wheel Drive Low Range — This range
provides low speed four-wheel drive. It maxi -
mizes torque to the front driveshaft, forcing the
front and rear wheels to rotate at the same
speed. This range provides additional traction
and maximum pulling power for loose, slippery
road surfaces only. Do not exceed 25 mph
(40 km/h). N (Neutral)
N (Neutral) — This range disengages both the
front and rear driveshafts from the powertrain.
To be used for flat towing behind another
vehicle. Refer to “Recreational Towing” in this
section for further information.
This electronically shifted transfer case is
designed to be driven in the two-wheel drive
position (2WD) for normal street and highway
conditions on dry, hard surfaced roads.
When additional traction is required, the
transfer case 4WD HIGH and 4WD LOW posi
-
tions can be used to maximize torque to the
front driveshaft, forcing the front and rear wheels to rotate at the same speed. This is
accomplished by rotating the 4WD Control
Switch to the desired position.
Refer to “Shifting Procedure” in this section for
specific shifting instructions.
The 4WD HIGH and 4WD LOW positions are
designed for loose, slippery road surfaces only.
Driving in the 4WD HIGH and 4WD LOW posi
-
tions on dry hard surfaced roads may cause
increased tire wear and damage to the driveline
components.
NOTE:
The transfer case NEUTRAL button is located on
the lower left hand corner of the 4WD Control
Switch. The transfer case NEUTRAL position is
to be used for recreational towing only. Refer to
“Recreational Towing” in “Starting And Oper -
ating” for further information.
Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights
(4WD and 4WD LOW) are located in the instru -
ment cluster and indicate the current and
desired transfer case selection. When you
select a different transfer case position, the
indicator lights will do the following:
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL position without first
fully engaging the parking brake. The transfer
case NEUTRAL position disengages both the
front and rear drive shafts from the
powertrain and will allow the vehicle to roll,
even if the transmission is in PARK. The
parking brake should always be applied when
the driver is not in the vehicle.
5

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STARTING AND OPERATING225
If all the requirements to select a new
transfer case position have been met, the
current position indicator light will turn OFF,
the selected position indicator light will flash
until the transfer case completes the shift.
When the shift is complete, the position indi -
cator light for the selected position will stop
flashing and remain ON.
2WD To 4WD HIGH
Push the desired position on the 4WD control
switch to shift the transfercase. Shifts between
2WD and 4WD HIGH can be done with the
vehicle stopped or in motion. With the vehicle in
motion, the transfer case will engage/disen -
gage faster if you momentarily release the
accelerator pedal after turning the control
switch. If the vehicle is stopped, the ignition
switch must be in the ON position with the
engine either running or off. This shift cannot be
completed if the ignition switch is in the ACC
position.
NOTE:
The four-wheel drive system will not allow shifts
between 2WD/4WD HIGH if the front and/or
rear wheels are spinning (no traction). In this
situation, the selected position indicator light will flash and the original position indicator light
will remain on. At this time, reduce speed and
stop spinning the wheels to complete the shift.
2WD Or 4WD HIGH To 4WD LOW
NOTE:
When shifting into or out of 4WD LOW some
gear noise may be heard. This noise is normal
and is not detrimental to the vehicle or occu
-
pants.
Shifting can be performed with the vehicle
rolling 2 to 3 mph (3 to 5 km/h) or completely
stopped. You can use either of the following
procedures:
Preferred Procedure

1. With the engine running, slow the vehicle to 2 to 3 mph (3 to 5 km/h).

2. Shift the transmission into NEUTRAL.
3. While still rolling, push the desired position on the transfer case control switch.
4. After the desired position indicator light is on (not flashing), shift the transmission
back into gear. Alternate Procedure

1. Bring the vehicle to a complete stop.

2. With the ignition switch in the ON position
and the engine running, shift the transmis -
sion into NEUTRAL.
3. Push the desired position on the transfer case control switch.
4. After the desired position indicator light is on (not flashing), shift the transmission
back into gear.
NOTE:
If Steps 1 or 2 of either the Preferred or Alter -
nate Procedure are not satisfied prior to
attempting the shift, then the desired posi -
tion indicator light will flash continuously
while the original position indicator light is
on, until all requirements have been met.
The ignition switch must be in the ON position
for a shift to take place and for the position
indicator lights to be operable. If the ignition
switch is not in the ON position, the shift will
not take place and no position indicator lights
will be on or flashing.
5

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STARTING AND OPERATING227
Because four-wheel drive provides improved
traction, there is a tendency to exceed safe
turning and stopping speeds. Do not go faster
than road conditions permit.
NOTE:
Delayed shifts out of four-wheel drive may be
experienced due to uneven tire wear, low or
uneven tire pressures, excessive vehicle
loading, or cold temperatures.
Two-Wheel Drive High Range (2H)
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry hard
surfaced roads.
Four-Wheel Drive High Range (4H)
Four-Wheel Drive High Range — This range locks
the front and rear driveshafts together forcing
the front and rear wheels to rotate at the same
speed. Additional traction for loose, slippery
road surfaces only.
N (Neutral)
Neutral — This range disengages the front and
rear driveshafts from the powertrain. To be
used for flat towing behind another vehicle.
Refer to “Recreational Towing” in “Starting And
Operating” for further information.
Four-Wheel Drive Low Range (4L)
Four-Wheel Drive Low Range — This range locks
the front and rear driveshafts together forcing
the front and rear wheels to rotate at the same
speed. Additional traction and maximum pulling
power for loose, slippery road surfaces only. Do
not exceed 25 mph (40 km/h).
Shifting Procedure — Manually Shifted
Transfer Case
2H To 4H
Shifting between 2H and 4H can be made with
the vehicle stopped or in motion. If the vehicle
is in motion, shifts can be made up to 55 mph
(88 km/h). With the vehicle in motion, the
transfer case will engage/disengage faster if
you momentarily release the accelerator pedal
after completing the shift. Apply a constant
force when shifting the transfer case lever.
2H Or 4H To 4L
NOTE:
When shifting into or out of 4L some gear noise
may be heard. This noise is normal and is not
detrimental to the vehicle or occupants.
With the vehicle rolling at 2 to 3 mph
(3 to 5 km/h), shift the transmission into
NEUTRAL. While the vehicle is coasting at
2 to 3 mph (3 to 5 km/h), shift the transfer case
lever firmly to the desired position. Do not
pause in transfer case Neutral.
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL position without first
fully engaging the parking brake. The transfer
case NEUTRAL position disengages both the
front and rear drive shafts from the
powertrain and will allow the vehicle to roll,
even if the transmission is in PARK. The
parking brake should always be applied when
the driver is not in the vehicle.
CAUTION!
Do not use 4L (Low) range when operating
the vehicle on dry pavement. Driveline
hardware damage can result.
5

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228STARTING AND OPERATING
NOTE:
Pausing in transfer case Neutral in vehicles
equipped with an automatic transmission
may require shutting the engine OFF to avoid
gear clash while completing the shift. If diffi -
culty occurs, shift the transmission into
Neutral, hold your foot on the brake, and turn
the engine OFF. Complete the range shift to
the desired mode.
Shifting into or out of 4L is possible with the
vehicle completely stopped, however diffi -
culty may occur due to the mating clutch
teeth not being properly aligned. Several
attempts may be required for clutch teeth
alignment and shift completion to occur. The
preferred method is with the vehicle rolling 2
to 3 mph (3 to 5 km/h). Avoid attempting to engage or disengage 4L with the vehicle
moving faster than 2 to 3 mph (3 to 5 km/h).
Do not attempt to shift into or out of 4L while
the transmission is in gear.
Transfer Case Position Indicator Light
The “Transfer Case Position Indicator Light” in
the instrument cluster is used to alert the driver
that the front axle is fully engaged and all four
wheels are driving.
LIMITED-SLIP DIFFERENTIAL
The limited-slip differential provides additional
traction on snow, ice, mud, sand and gravel,
particularly when there is a difference between
the traction characteristics of the surface under
the right and left rear wheels. During normal
driving and cornering, the limited-slip unit
performs similarly to a conventional differential.
On slippery surfaces, however, the differential
delivers more of the driving effort to the rear
wheel having the better traction.
The limited-slip differential is especially helpful
during slippery driving conditions. With both
rear wheels on a slippery surface, a slight appli -
cation of the accelerator will supply maximum
traction. When starting with only one rear wheel
on an excessively slippery surface, slight
momentary application of the parking brake
may be necessary to gain maximum traction. Care should be taken to avoid sudden accelera-
tions when both rear wheels are on a slippery
surface. This could cause both rear wheels to
spin, and allow the vehicle to slide sideways on
the crowned surface of a road or in a turn.
POWER TAKE OFF (PTO) OPERATION — IF
EQUIPPED
This vehicle when equipped with PTO Prep and
the AS66RC/AS69RC automatic six-speed, will
allow for an aftermarket upfit with a transmis
-
sion driven PTO (power take off). The customer
will have the ability to operate the PTO in either
a “stationary”, “mobile” or “remote” mode. The
vehicles will be factory set to the “stationary”
mode. To select a different mode, or to change
any other PTO setting, you will need to enter the
commercial vehicle menu on the instrument
cluster screen. Details of the PTO selection
modes and further PTO information is available
at the Ram Truck Bodybuilders web site: https:/
/www.ramtrucks.com/ram-commerical/
body-builders-guide.html
WARNING!
On vehicles equipped with a limited-slip
differential never run the engine with one rear
wheel off the ground since the vehicle may
drive through the rear wheel remaining on the
ground. You could lose control of the vehicle.

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