phone Ram ProMaster 2014 User Guide

service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•
If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
384 IF YOU NEED CONSUMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
388 IF YOU NEED CONSUMER ASSISTANCE

Special Additives...................... .347
Battery ................................ .332
Keyless Transmitter Replacement (RKE) ........20
Belts, Seat ...............................28
Body Builders Guide ........................6
Body Mechanism Lubrication .................336
B-Pillar Location ......................... .231
Brake Assist System ...................... .218
Brake Control System, Electronic ..............216
Brake Fluid ............................ .373
Brake, Parking .......................... .212
Brake System ........................... .214
Anti-Lock (ABS) ....................... .215
Fluid Check .......................... .345
Parking ............................. .212
Warning Light ........................ .132
Brake/Transmission Interlock .................198
Bulb Replacement ........................ .365Bulbs, Light
..............................67
Camera, Rear ............................112
Capacities, Fluid ......................... .370
Caps, Filler Fuel ................................ .260
Power Steering .........................211
Radiator (Coolant Pressure) ................342
Carbon Monoxide Warning ...................64
Car Washes ............................ .349
Cellular Phone .......................... .186
Certification Label ........................ .262
Chains, Tire ............................ .247
Chart, Tire Sizing ........................ .226
Check Engine Light (Malfunction Indicator Light) . .133
Checking Your Vehicle For Safety ...............63
Checks, Safety ............................63
Child Restraint ............................52
Cigar Lighter ............................118
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INDEX 393