service Ram ProMaster 2014 Repair Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
9
IF YOU NEED CONSUMER ASSISTANCE 383

service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•
If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
384 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
9
IF YOU NEED CONSUMER ASSISTANCE 385

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufacturer’s
New Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
386 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying the manufac-
turer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
9
IF YOU NEED CONSUMER ASSISTANCE 387

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
388 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
9
IF YOU NEED CONSUMER ASSISTANCE 389

Clean Air Gasoline....................... .256
Cold Weather Operation ....................195
Compact Disc (CD) Maintenance ..............185
Compact Spare Tire ....................... .241
Console, Overhead ........................114
Contract, Service ......................... .385
Coolant Pressure Cap (Radiator Cap) ...........342
Cooling System .......................... .338
Adding Coolant (Antifreeze) ...............340
Coolant Capacity ...................... .370
Coolant Level ......................... .339
Disposal of Used Coolant .................343
Drain, Flush, and Refill ...................339
Inspection ........................... .343
Points to Remember .....................343
Pressure Cap ......................... .342
Radiator Cap ......................... .342
Selection of Coolant (Antifreeze) .............339
Corrosion Protection ...................... .348Cruise Light
............................ .131
Cupholders ..............................119
Customer Assistance ...................... .383
Data Recorder, Event .......................51
Dealer Service ........................... .325
Defroster, Windshield .......................66
Diagnostic System, Onboard .................322
Dimmer Control ...........................91
Dimmer Switch, Headlight ...................93
Dipsticks Automatic Transmission ..................348
Oil (Engine) .......................... .327
Power Steering .........................211
Disabled Vehicle Towing ....................316
Disposal Antifreeze (Engine Coolant) ................343
Door Locks ..............................21
Door Locks, Automatic ......................23
394 INDEX

Leaks, Fluid..............................68
Life of Tires ............................ .244
Light Bulbs ..............................67
Lights ..................................67
Airbag ................................45
Anti-Lock ............................ .141
Brake Assist Warning ....................221
Brake Warning ........................ .132
Bulb Replacement ...................... .366
Check Engine (Malfunction Indicator) .........133
Cruise .............................. .131
Daytime Running ........................92
Dimmer Switch, Headlight .................90
Electronic Stability Program (ESP) Indicator .....221
Engine Temperature Warning ...............136
Exterior ...............................67
Fog ................................ .128
Hazard Warning Flasher ..................283
Headlights .............................91 High Beam
............................93
High Beam Indicator .....................128
Illuminated Entry ........................18
Instrument Cluster ..................... .128
Lights On Reminder ......................92
Low Fuel ............................ .137
Map Reading ...........................95
Oil Pressure .......................... .131
Park .................................93
Passing ...............................94
Seat Belt Reminder ..................... .140
Service .............................. .366
Tire Pressure Monitoring (TPMS) ............138
Traction Control ....................... .221
Turn Signal ............................67
Wait to Start .......................... .130
Warning (Instrument Cluster Description) ......128
Loading Vehicle ......................... .262
Capacities ........................... .264
10
INDEX 399

Tires ................................231
Locks Automatic Door .........................23
Door .................................21
Steering Wheel ..........................14
Lubrication, Body ........................ .336
Lug Nuts .............................. .284
Maintenance Free Battery ....................332
Maintenance, General ..................... .129
Maintenance Procedures ....................325
Maintenance Schedule ..................... .376
Malfunction Indicator Light (Check Engine) .......323
Manual, Service ......................... .388
Map/Reading Lights ........................95
Methanol .............................. .256
Mirrors .................................72
Electric Remote .........................73
Exterior Folding .........................73 Heated
...............................74
Outside ...............................72
Rearview ..............................72
Modifications/Alterations, Vehicle ...............7
Monitor, Tire Pressure System ................249
Mopar Parts ............................ .325
MTBE/ETBE ........................... .256
Multi-Function Control Lever .................90
New Vehicle Break-In Period ..................63
Occupant Restraints ........................25
Occupant Restraints (Sedan) ..................41
Octane Rating, Gasoline (Fuel) ................255
Odometer .............................. .129
Trip ................................ .129
Oil Change Indicator ...................... .146
Oil Change Indicator, Reset ..................146
Oil, Engine ............................. .327
400 INDEX