service Ram ProMaster 2017 Manual PDF

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
326 IF YOU NEED CONSUMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
9
IF YOU NEED CONSUMER ASSISTANCE 327

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
328 IF YOU NEED CONSUMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
330 IF YOU NEED CONSUMER ASSISTANCE

Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer in
each category is shown on the sidewall of the tires on your
vehicle.
All passenger vehicle tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on the
wear rate of the tire when tested under controlled condi-
tions on a specified government test course. For example, a
tire graded 150 would wear one and one-half times as well on the government course as a tire graded 100. The relative
performance of tires depends upon the actual conditions of
their use, however, and may depart significantly from the
norm due to variations in driving habits, service practices,
and differences in road characteristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions on
specified government test surfaces of asphalt and concrete.
A tire marked C may have poor traction performance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or peak
traction characteristics.9
IF YOU NEED CONSUMER ASSISTANCE 331

Brake Fluid.............................. .317
Brake, Parking ............................ .189
Brake System ......................... .191, 294
Anti-Lock (ABS) ........................ .191
Fluid Check ........................... .294
Parking .............................. .189
Warning Light .......................... .107
Brake/Transmission Interlock ..................179
Bulb Replacement .......................311,312
Bulbs, Light ........................... .53, 311
Camera, Rear ..............................89
Capacities, Fluid .......................... .315
Caps, Filler Fuel ................................. .227
Power Steering ......................... .189
Radiator (Coolant Pressure) .................292
Carbon Monoxide Warning .................50, 226
Cargo Light ...............................78
Car Washes .............................. .297
Cellular Phone ........................... .157
Certification Label ......................... .228
Chains, Tire ............................. .217
Chart, Tire Sizing .......................... .200
Check Engine Light (Malfunction Indicator Light). . . .279 Checking Your Vehicle For Safety
................50
Checks, Safety .............................50
Child Restraint .............................42
Child Restraints Booster Seats ............................45
Child Restraints ..........................42
Child Seat Installation ......................48
Infants And Child Restraints .................44
Older Children And Child Restraints ...........44
Clean Air Gasoline ........................ .223
Climate Control ........................... .157
Cold Weather Operation ..................... .176
Compact Disc (CD) Maintenance ................156
Compact Spare Tire ........................ .212
Console, Overhead ..........................91
Contract, Service .......................... .328
Coolant

Pressure Cap (Radiator Cap) .............292
Cooling System ........................... .290
Adding Coolant (Antifreeze) .................291
Coolant Capacity ........................ .315
Coolant Level ....................... .290, 293
Disposal Of Used Coolant ..................293
Drain, Flush, And Refill ....................290
Inspection ............................. .293
Points To Remember ..................... .29310
INDEX 335

Pressure Cap........................... .292
Radiator Cap .......................... .292
Selection Of Coolant (Antifreeze) .......291, 315, 316
Corrosion Protection ....................... .297
Cruise Light ..............................119
Cupholders ........................... .94, 301
Customer Assistance ....................... .326
Customer Programmable Features ...............144
Dealer Service ............................ .280
Defroster, Windshield ........................51
Diagnostic System, Onboard ...................278
Dimmer Control ............................75
Dimmer Switch, Headlight .....................76
Dipsticks Automatic Transmission ....................296
Oil (Engine) ........................... .281
Power Steering ......................... .189
Disabled Vehicle Towing .....................272
Disposal Antifreeze (Engine Coolant) .................293
Door Ajar ............................... .104
Door Ajar Light ........................... .104
Door Locks ................................17
Door Locks, Automatic .......................18 Driving
Through Flowing, Rising, Or Shallow Standing
Water ................................ .187
Electric Remote Mirrors .......................59
Electronic Brake Control System ................191
Brake Assist System ...................... .193
Electronic Speed Control (Cruise Control) ..........82
Electronic Stability Control (ESC) ...............193
Electronic Throttle Control Warning Light .........105
Emergency, In Case Of Freeing Vehicle When Stuck .................271
Jump Starting .......................... .267
Emission Control System Maintenance ............279
Engine Air Cleaner ............................ .284
Block Heater ........................... .177
Break-In Recommendations ..................49
Checking Oil Level ...................... .281
Compartment .......................... .277
Compartment

Identification .................277
Coolant (Antifreeze) ...................290, 316
Cooling .............................. .290
Exhaust Gas Caution ...................50, 226
Fails To Start ........................... .176
336 INDEX

Introduction................................4
Jump Starting ............................ .267
Key Fob Battery Service (Remote Keyless Entry) .....16
Key-In Reminder ............................12
Key, Replacement ...........................13
Keys ....................................11
Key, Sentry (Immobilizer) ......................12
Lane Change Assist ..........................76
Lap/Shoulder Belts ..........................23
Latches ..................................53
Lead Free Gasoline ........................ .223
Leaks, Fluid ...............................53
Life Of Tires ............................. .216
Light Bulbs ........................... .53, 311
Lights ................................ .53, 74
AirBag ............................ .51, 103
Brake Assist Warning ..................... .195
Brake Warning ......................... .107
Bulb Replacement ....................... .312
Cruise ................................119
Daytime Running .........................75
Dimmer Switch, Headlight ................74, 76 Electronic Stability Program (ESP) Indicator
......195
Exterior ................................53
Hazard Warning Flasher ...................242
Headlights ..............................74
High Beam ..............................76
Illuminated Entry .........................14
Malfunction Indicator (Check Engine) ..........115
Park .............................. .76, 119
Passing ................................76
Seat Belt Reminder ...................... .103
Service ............................... .312
Tire Pressure Monitoring (TPMS) .............112
Traction Control ........................ .195
Turn Signal ....................... .53, 74, 118
Warning (Instrument Cluster Description) .......118
Loading Vehicle ....................... .228, 230
Capacities ............................. .230
Tires................................. .204
Locks Automatic Door ..........................18
Door ..................................
17
Lubrication, Body ......................... .289
Lug Nuts ............................... .243
Maintenance Free Battery .....................286
10
INDEX 339

Maintenance Procedures..................... .281
Maintenance Schedule ...................... .320
Malfunction Indicator Light (Check Engine) .....115,279
Manual, Service ........................... .330
Methanol ............................... .224
Mirrors ..................................58
Electric Remote ...........................59
Exterior Folding ..........................58
Heated .................................59
Outside ................................58
Rearview ...............................58
Modifications/Alterations, Vehicle ................7
Monitor, Tire Pressure System ..................219
MOPAR Parts ......................... .280, 329
MTBE/ETBE ............................. .224
Multi-Function Control Lever ...................74
New Vehicle Break-In Period ...................49
Occupant Restraints .........................20
Octane Rating, Gasoline (Fuel) .................223
Oil Change Indicator ....................... .124
Oil Change Indicator, Reset ...................124
Oil, Engine ........................... .281, 316
Capacity .............................. .315Change Interval
........................ .282
Checking ............................. .281
Disposal .............................. .283
Filter ............................. .283, 316
Filter Disposal .......................... .283
Identification Logo ...................... .282
Materials Added To ...................... .283
Pressure Warning Light ....................109
Recommendation .....................282, 315
Synthetic ............................. .283
Viscosity .......................... .282, 315
Oil Filter, Change ......................... .283
Oil Filter, Selection ......................... .283
Oil Pressure Light ......................... .109
Onboard Diagnostic System ...................278
Operator

Manual (Owner’s Manual) ...............4
Outside Rearview Mirrors .....................58
Overhead Console ...........................91
Overheating, Engine ....................... .242
Owner’s Manual (Operator Manual) ...........4,330
Paint Care ............................... .297
Parking Brake ............................ .189
ParkSense System, Rear .......................85
Passing Light ..............................76
340 INDEX

Seat Belt Reminder........................22
Seat Belt Maintenance ...................... .301
Seat Belt Reminder ..........................22
Seat Belts ............................. .21, 51
Adjustable Shoulder Belt ....................26
Adjustable Upper Shoulder Anchorage ..........26
Child Restraint ...........................42
Front Seat ........................ .21, 23, 25
Inspection ..............................51
Operating Instructions ......................25
Pregnant Women .........................28
Pretensioners ............................28
Rear Seat ...............................23
Reminder ............................. .103
Untwisting Procedure ......................26
Seats ....................................61
Adjustment .............................61
Heated .................................68
Security Alarm .............................14
Selection Of Coolant (Antifreeze) ...............316
Sentry Key (Immobilizer) ......................12
Service Assistance ......................... .326
Service Contract .......................... .328
Service Manuals .......................... .330
Shift Lever Override ....................... .272Shoulder Belts
.............................23
Signals, Turn .......................... .53, 118
Snow Chains (Tire Chains) ....................217
Snow Tires ...............................211
Spare Tire ............................ .212, 214
Spark Plugs ............................. .316
Speed Control Accel/Decel .............................84
Speed Control (Cruise Control) ..................82
Starting ................................ .176
Automatic Transmission ....................176
Cold Weather .......................... .176
Engine Fails To Start ..................... .176
Steering Column Lock ............................81
Power ............................ .188, 189
Steering Wheel Audio Controls .................156
Steering Wheel Mounted Sound System Controls .
. . .156
Storage ..................................311
Storage, Vehicle ........................ .164, 311
Storing Your Vehicle .........................311
Supplemental Restraint System - Air Bag ...........31
Sway Control, Trailer ....................... .196
Synthetic Engine Oil ....................... .283
342 INDEX