tow Ram ProMaster City 2015 Repair Manual

•The tow eye is recommended for use with an approved
tow bar and or rope.
• Do not use the tow eye to pull the vehicle onto a
flatbed truck.
• Do not use the tow eye to free a stuck vehicle. Refer to
“Freeing A Stuck Vehicle” in this section for further
information.
WARNING!
Stand clear of vehicles when pulling with tow eyes.
• Do not use a chain with a tow eye. Chains may
break, causing serious injury or death.
• Do not use a tow strap with a tow eye. Tow straps
may break or become disengaged, causing serious
injury or death.
WARNING! (Continued)
•Failure to follow proper tow eye usage may cause
components to break resulting in serious injury or
death.
Tow Eye Warning Label
318 WHAT TO DO IN EMERGENCIES

CAUTION!
•The tow eye must be used exclusively for roadside
assistance operations. Only use the tow eye with an
appropriate device in accordance with the highway
code (a rigid bar or rope) to flat tow the vehicle for
a short distance to the nearest service location.
• Tow eyes MUST NOT be used to tow vehicles off
the road or where there are obstacles.
• In compliance with the above conditions, towing
with a tow eye must take place with two vehicles
(one towing, the other towed) aligned as much as
possible along the same center line. Damage to
your vehicle may occur if these guidelines are not
followed.
Front Tow Eye Installation
The front tow eye receptacle is located behind a door,
located on the right front bumper fascia. To install the
tow eye, open the door using the vehicle key or a small
screwdriver, and thread the tow eye into the receptacle.
Insert the wheel bolt wrench handle through the eye and
tighten, refer to “Jacking and Tire Changing” for further
information. The tow eye must be fully seated to the
attaching bracket through the lower front fascia as
shown. If the tow eye is not fully seated to the attaching
bracket, the vehicle should not be towed.
Rear Tow Eye Installation
The rear tow eye receptacle is located behind a door on
the rear bumper fascia.
To install the tow eye, open the door using the vehicle
key or a small screwdriver, and thread the tow eye into
the receptacle.
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WHAT TO DO IN EMERGENCIES 319

Insert the wheel bolt wrench handle through the eye and
tighten, refer to “Jacking and Tire Changing” for further
information. The tow eye must be fully seated to the
attaching bracket through the lower rear fascia. If the tow
eye is not fully seated to the attaching bracket, the vehicle
should not be towed.TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled
vehicle using a commercial towing service.
Towing ConditionWheel OFF the Ground ALL MODELS
Flat Tow NONENOT ALLOWED
Wheel Lift Or Dolly Tow RearNOT ALLOWED
Front OK
Flatbed ALLBEST METHOD
Proper towing or lifting equipment is required to prevent
damage to your vehicle. Use only tow bars and other
equipment designed for this purpose, following equip-
ment manufacturer ’s instructions. Use of safety chains is
mandatory. Attach a tow bar or other towing device to main structural members of the vehicle, not to bumpers
or associated brackets. State and local laws regarding
vehicles under tow must be observed.
If you must use the accessories (wipers, defrosters, etc.)
while being towed, the ignition must be in the ON/RUN
position.
320 WHAT TO DO IN EMERGENCIES

If the ignition key is unavailable, or the vehicle’s battery
is discharged, refer to “SHIFT LEVER OVERRIDE” in
this section for instructions on shifting the transmission
out of PARK for towing.
CAUTION!
•Do not use sling-type equipment when towing.
Vehicle damage may occur.
• When securing the vehicle to a flatbed truck, do not
attach to front or rear suspension components.
Damage to your vehicle may result from improper
towing.
The manufacturer recommends towing your vehicle with
all four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, this vehicle must be
towed with the front wheels OFF the ground (using a
towing dolly, or wheel lift equipment with the front
wheels raised).
CAUTION!
Towing this vehicle in violation of the above require-
ments can cause severe transmission damage. Dam-
age from improper towing is not covered under the
New Vehicle Limited Warranty.
SHIFT LEVER OVERRIDE
If a malfunction occurs and the shift lever cannot be
moved out of the PARK position, you can use the
following procedure to temporarily move the shift lever:
1. Turn the engine OFF.
2. Firmly apply the parking brake.
3. Using a screwdriver or similar tool, carefully separate the shift lever boot from the center console.6
WHAT TO DO IN EMERGENCIES 321

ONBOARD DIAGNOSTIC SYSTEM — OBD II
Your vehicle is equipped with a sophisticated Onboard
Diagnostic system called OBD II. This system monitors
the performance of the emissions, engine, and automatic
transmission control systems. When these systems are
operating properly, your vehicle will provide excellent
performance and fuel economy, as well as engine emis-
sions well within current government regulations.
If any of these systems require service, the OBD II system
will turn on the “Malfunction Indicator Light (MIL).” It
will also store diagnostic codes and other information to
assist your service technician in making repairs. Al-
though your vehicle will usually be drivable and not
need towing, see your authorized dealer for service as
soon as possible.
CAUTION!
•Prolonged driving with the MIL on could cause
further damage to the emission control system. It
could also affect fuel economy and driveability.
The vehicle must be serviced before any emissions
tests can be performed.
• If the MIL is flashing while the engine is running,
severe catalytic converter damage and power loss
will soon occur. Immediate service is required.
Loose Fuel Filler Cap Message
If the vehicle diagnostic system determines that the fuel
filler cap is loose, improperly installed, or damaged, a
“Check fuel cap” message will be displayed in the
Electronic Vehicle Information Center (EVIC). Refer to
328 MAINTAINING YOUR VEHICLE

2. Turn the ignition to the MAR-ON position then toSTOP.
3. After turning the ignition to the STOP, within two minutes move the right stalk upward, into the un-
stable (“anti-panic”) position, for at least half of a
second. The windshield wiper then executes part of a
stroke; at each command, approximately 1/3 of a
normal wiper stroke is triggered.
NOTE: The previous operation can be repeated up to
three times. In order to move the blades to the most
suitable position.
4. Lift the blade from the windshield and proceed with the required operation.
5. Carefully lower the blade, bringing it back in contact with the windshield.
6. Bring the blade to the initial rest position, turning the ignition to MAR-ON. NOTE:
Do not operate the screen wiper with the blades
lifted from the windshield.
Adding Washer Fluid
The fluid reservoir is located in the front of the engine
compartment. Be sure to check the fluid level in the
reservoir at regular intervals. Fill the reservoir with
windshield washer solvent (not radiator antifreeze) and
operate the system for a few seconds to flush out the
residual water.
When refilling the washer fluid reservoir, take some
washer fluid and apply it to a cloth or towel and wipe
clean the wiper blades, this will help blade performance.
To prevent freeze-up of your windshield washer system
in cold weather, select a solution or mixture that meets or
exceeds the temperature range of your climate. This
rating information can be found on most washer fluid
containers.
340 MAINTAINING YOUR VEHICLE

To minimize the possibility of catalytic converter dam-
age:
•Do not shut off the engine or interrupt the ignition,
when the transmission is in gear and the vehicle is in
motion.
• Do not try to start the engine by pushing or towing the
vehicle.
• Do not idle the engine with any spark plug wires
disconnected or removed, such as when diagnostic
testing, or for prolonged periods during very rough
idle or malfunctioning operating conditions.Cooling System
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator. If
you see or hear steam coming from under the hood,
do not open the hood until the radiator has had time
to cool. Never try to open a cooling system pressure
cap when the radiator or coolant bottle is hot.
Engine Coolant Checks
Check the engine coolant (antifreeze) protection every 12
months (before the onset of freezing weather, where
applicable). If the engine coolant (antifreeze) is dirty, the
system should be drained, flushed, and refilled with
fresh OAT coolant (conforming to MS.90032) by an
authorized dealer. Check the front of the A/C condenser
7
MAINTAINING YOUR VEHICLE 343

Stain Repel Fabric Cleaning Procedure — If
Equipped
Stain Repel seats may be cleaned in the following man-
ner:
•Remove as much of the stain as possible by blotting
with a clean, dry towel.
• Blot any remaining stain with a clean, damp towel.
• For tough stains, apply MOPAR® Total Clean, or a
mild soap solution to a clean, damp cloth and remove
stain. Use a fresh, damp towel to remove soap residue.
• For grease stains, apply MOPAR® Multi-Purpose
Cleaner to a clean, damp cloth and remove stain. Use
a fresh, damp towel to remove soap residue.
• Do not use any harsh solvents or any other form of
protectants on Stain Repel products.
Interior Care
Instrument Panel Cover
The instrument panel cover has a low glare surface,
which minimizes reflections in the windshield. Do not
use protectants or other products, which may cause
undesirable reflections. Use soap and warm water to
restore the low glare surface.
Cleaning Interior Trim
Clean interior trim with a damp cloth and MOPAR®
Total Clean or equivalent, and if necessary, follow with
MOPAR® Spot & Stain Remover or equivalent. Do not
use harsh cleaners or Armor All®. Use MOPAR® Total
Clean or equivalent to clean vinyl upholstery.
Cleaning Leather Upholstery
MOPAR® Total Clean or equivalent is specifically recom-
mended for leather upholstery.
7
MAINTAINING YOUR VEHICLE 357

cleaner. Use caution when cleaning the inside rear win-
dow equipped with electric defrosters or windows
equipped with radio antennas. Do not use scrapers or
other sharp instrument that may scratch the elements.
When cleaning the rear view mirror, spray cleaner on the
towel or cloth that you are using. Do not spray cleaner
directly on the mirror.
Cleaning Plastic Instrument Cluster Lenses
The lenses in front of the instruments in this vehicle are
molded in clear plastic. When cleaning the lenses, care
must be taken to avoid scratching the plastic.
1. Clean with a wet soft cloth. A mild soap solution maybe used, but do not use high alcohol content or
abrasive cleaners. If soap is used, wipe clean with a
clean damp cloth.
2. Dry with a soft cloth.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical
solvents or abrasive cleaners. This will weaken the fabric.
Sun damage can also weaken the fabric.
If the belts need cleaning, use a mild soap solution or
lukewarm water. Do not remove the belts from the car to
wash them. Dry with a soft cloth.
Replace the belts if they appear frayed or worn or if the
buckles do not work properly.
WARNING!
A frayed or torn belt could rip apart in a collision and
leave you with no protection. Inspect the belt system
periodically, checking for cuts, frays, or loose parts.
Damaged parts must be replaced immediately. Do
not disassemble or modify the system. Seat belt
(Continued)
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MAINTAINING YOUR VEHICLE 359

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate. This means that ser-
vice is required for your vehicle. Operating conditions
such as frequent short-trips, trailer tow, extended engine
idle time, extremely hot or cold ambient temperatures
will influence when the “Oil Change Required” message
is displayed. Severe Operating Conditions can cause the
change oil message to illuminate as early as 3,500 miles
(5,600 km) since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If a
scheduled oil change is performed by someone otherthan your authorized dealer, the message can be reset by
referring to the steps described under “Oil Change Reset”
in “Electronic Vehicle Information Center (EVIC)” in
“Understanding Your Instrument Panel” for further in-
formation.
NOTE:
Under no circumstances should oil change inter-
vals exceed 10,000 miles (16,000 km), 350 hours of engine
run time or twelve months, whichever comes first.
Severe Duty All Models
Change Engine Oil at 4000 miles (6,500 km) if the vehicle
is operated in a dusty and off road environment. This
type of vehicle use is considered Severe Duty.
Once A Month Or Before A Long Trip:
• Check engine oil level.
• Check windshield washer fluid level.
380 MAINTENANCE SCHEDULES