RENAULT ZOE 2014 1.G Owners Manual

5.19
Choice of breakdown service
In the event of an energy fault
In the event of a fully discharged trac-
tion battery, any type of towing is per-
mitted: towing on a flatbed truck or
towing on the road using the tow eye
(please see following pages). It is es-
sential to wait 5 minutes after locking
the doors to start towing.
All other cases
Only towing on a flatbed truck is per-
mitted.
TOWING, BREAKDOWN (1/3)
Before any recovery, unlock the steer-
ing column: with the clutch depressed,
engage first gear (lever in N position),
insert the card in the card reader, then
press the engine start button for two
seconds.
The regulations in force for breakdown
recovery must always be observed.Towing on a flatbed truck
Breakdown recovery must be per-
formed on a flat surface under all cir-
cumstances except where the vehicle
is immobilised following a full discharge
of the traction battery. In the event of a
total energy loss, please see the follow-
ing pages.

5.20
Once you have finished towing, press
the engine start button twice (risk of
running down the 12 V battery).
If the lever is stuck in P,
even though you are de-
pressing the brake pedal,
the lever can be released
manually.
To do this, unclip the cover at the
base of the lever.
Simultaneously press at the loca-
tion7 and the unlocking button 6 on
the lever.
TOWING, BREAKDOWN (2/3)
6
7
In the event of an energy
fault: towing
In the event of a fully discharged trac-
tion battery:
– the warning light 2
 flashes;
– the indicator 1 shows an empty bat-
tery.
It is possible to recover on a flatbed
truck or tow the vehicle using the tow
eye, following the instructions below.
When the engine is
stopped, steering and brak-
ing assistance are not op-
erational.
Before towing, unlock the steering
column: engage the lever 5 in position
N , insert the card in the reader 4 then
press the engine start button 3 for two
seconds.
The column is unlocked, the acces-
sory functions are supplied: the vehi-
cle lights can be used (hazard warn-
ing lights, brake lights etc.). The towed
vehicle’s lights must be switched on at
night.
The speed specified by current legis-
lation for towing must always be ob-
served.
3
5
4
1
2

5.21
TOWING, BREAKDOWN (3/3)
Access to the towing point
Only use the front and rear towing
points 8.
This towing point may only be used for
towing: never use it for lifting the vehi-
cle directly or indirectly.
Unclip the cover 10 by inserting a flat-
blade screwdriver or similar under the
cover.
Tighten towing hitch 9 fully: as much
as possible by hand at first, then finish
tightening it using the lever.
Use only the towing hitch 9 and the
lever located under the luggage com-
partment carpet in the tool kit (please
refer to the information on the “Tool kit”
in Section 5).
NB: Please do not use a damaged tow
eye.
Do not leave the tools unse-
cured inside the vehicle as
they may come loose under
braking.
After use, check that all the tools
are correctly clipped into the tool kit,
then, depending on the vehicle, po-
sition it correctly in its housing.
Risk of injury.
Do not remove the card
RENAULT from the reader
when the vehicle is being
towed.
98
10

5.22
OPERATING FAULTS (1/4)
The following advice will enable you to carry out quick, temporary repai\
rs. For safety reasons you should always contact
an approved dealer as soon as possible.
FAULTSPOSSIBLE CAUSESWHAT TO DO
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
red. The outdoor temperature is lower
than -26°C.
Recharge your vehicle in a more suitable
environment. If necessary, please refer to
the information on “Towing: breakdown re-
covery” in Section 5.
No electrical current in the wall
socket or poor connection of cable
to domestic socket. Check your installation (circuit breaker, pro-
grammer, etc.).
Check the connections (socket, etc.).
Please refer to the information on “Electric
vehicle: charging” in Section 1.
The cord is defective. Please see an authorised dealer to replace
it.
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
blue. The charging cord is not correctly
locked to the vehicle. Plug the charging cord correctly to the ve-
hicle. Refer to the information on “Electric
vehicle: charging” in Section 1.
The activation of the air conditioning
using the card RENAULT fails to work. The card RENAULT is outside its
area of action.Step closer to the vehicle.
One of the usage conditions is not
complied with. Please refer to the information on “Air-
conditioning: remote control activation” in
Section 3.

5.23
OPERATING FAULTS (2/4)
FAULTSPOSSIBLE CAUSESWHAT TO DO
The programmable air conditioning
fails to work. One of the usage conditions is not
complied with (the traction battery
is not charged, etc).Please refer to the information on “Air-
conditioning: programming” in Section 3.
The remote control does not lock or
unlock the doors. The remote control battery is flat. Use the emergency key.
Use of appliances operating on
the same frequency as the remote
control (mobile phone, etc.).Stop using the devices or use the key.
Vehicle located in a high electro-
magnetic radiation zone.
Secondary 12 V battery dis-
charged. Replace the battery. You can still lock/unlock
and start your vehicle (refer to the information
on “Locking, unlocking the opening elements”
in Section 1 and “Starting, stopping the engine”
in Section 2).
The steering column remains
locked. Steering wheel locked.
Move the steering wheel while pressing the
engine start button (refer to Section 2 “Starting
the engine”).
Vibrations. Tyres not inflated to correct pres-
sures, incorrectly balanced or dam-
aged. Check the tyre pressures. If this is not the
problem, have them checked by an approved
Dealer.

5.24
Electrical equipmentPOSSIBLE CAUSESACTION REQUIRED
The wipers do not work. Wiper blades stuck.Free the blades before using the wipers.
Broken windscreen wiper fuse. Consult an approved dealer.
Blown rear screen wiper fuse (intermit-
tent, permanently stopped). Replace it.
Motor fault. Consult an approved dealer.
The wiper does not stop. Faulty electrical controls.Consult an approved dealer.
Direction indicators flashing more quickly. Blown bulb. Replace the bulb.
The indicators are
not working. On one side only: Blown bulb.
Replace the bulb.
On both sides: – fuse blown, Replace it.
– faulty flasher unit. Needs replacing: please see an autho-
rised dealer.
OPERATING FAULTS (3/4)

5.25
OPERATING FAULTS (4/4)
Electrical equipmentPOSSIBLE CAUSESACTION REQUIRED
The headlights
are not working. Only one: – blown bulb,
Replace the bulb.
– disconnected wire or incorrectly-posi- tioned connector, Check and reconnect the wire or the con-
nector.
Both: – if the circuit is fused. Check and replace if necessary.
The headlights do not switch off. Faulty electrical controls. Consult an approved dealer.
Traces of condensation in the lights. This is not a fault. The presence of traces of condensation in lights is a natural phe-
nomenon linked to variations in tempera-
ture.
These traces soon disappear when the
lights are switched on.

5.26

6.1
Section 6: Technical specifications
Vehicle identification plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . 6.2
Engine identification plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . 6.3
Engine specification. . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.3
Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.4
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.5
Replacement parts and repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . 6.6
Service sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.7
Anticorrosion check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . 6.13

6.2
VEHICLE IDENTIFICATION PLATES
A
B
A
The information shown on the ve-
hicle identification plate should be
quoted on all correspondence or
orders.
Vehicle identification plate A
1 Manufacturer name.
2 EC design number or approval
number.
3 Identification number.
Depending on the vehicle, this
information is also given on
marking B.
4 MAM (Maximum Authorised
Mass).
5 GTW (Gross train weight: vehicle
fully loaded, with trailer).
6 MPAW (Maximim Permissible
Weight) for front axle.
7 MPAW on rear axle.
8 Reserved for related or additional
entries.
9 Paint reference (colour code).
7
8
96
5
4
3
2
1