RENAULT ZOE 2017 1.G Owners Manual

5.23
OPERATING FAULTS (2/4)
FAULTSPOSSIBLE CAUSESWHAT TO DO
The programmable air conditioning
fails to work. One of the usage conditions is not
complied with (the traction battery
is not charged, etc).Please refer to the information on “Air-
conditioning: programming” in Section 3.
The remote control does not lock or
unlock the doors. The remote control battery is flat. Use the emergency key.
Use of appliances operating on
the same frequency as the remote
control (mobile phone, etc.).Stop using the devices or use the key.
Vehicle located in a high electro-
magnetic radiation zone.
Secondary 12 V battery dis-
charged. Replace the battery. You can still lock/unlock
and start your vehicle (refer to the information
on “Locking, unlocking the opening elements”
in Section 1 and “Starting, stopping the engine”
in Section 2).
The steering column remains
locked. Steering wheel locked.
Move the steering wheel while pressing the
engine start button (refer to Section 2 “Starting
the engine”).
Vibrations. Tyres not inflated to correct pres-
sures, incorrectly balanced or dam-
aged. Check the tyre pressures. If this is not the
problem, have them checked by an approved
Dealer.

5.24
Electrical equipmentPOSSIBLE CAUSESACTION REQUIRED
The wipers do not work. Wiper blades stuck.Free the blades before using the wipers.
Broken windscreen wiper fuse. Consult an approved dealer.
Blown rear screen wiper fuse (intermit-
tent, permanently stopped). Replace it.
Motor fault. Consult an approved dealer.
The wiper does not stop. Faulty electrical controls.Consult an approved dealer.
Direction indicators flashing more quickly. Blown bulb. Replace the bulb.
The indicators are
not working. On one side only: Blown bulb.
Replace the bulb.
On both sides: – fuse blown, Replace it.
– faulty flasher unit. Needs replacing: please see an autho-
rised dealer.
OPERATING FAULTS (3/4)

5.25
OPERATING FAULTS (4/4)
Electrical equipmentPOSSIBLE CAUSESACTION REQUIRED
The headlights
are not working. Only one: – blown bulb,
Replace the bulb.
– disconnected wire or incorrectly-posi- tioned connector, Check and reconnect the wire or the con-
nector.
Both: – if the circuit is fused. Check and replace if necessary.
The headlights do not switch off. Faulty electrical controls. Consult an approved dealer.
Traces of condensation in the lights. This is not a fault. The presence of traces of condensation in lights is a natural phe-
nomenon linked to variations in tempera-
ture.
These traces soon disappear when the
lights are switched on.

5.26

6.1
Section 6: Technical specifications
Vehicle identification plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . 6.2
Engine identification plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . 6.3
Engine specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . 6.3
Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.4
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.5
Replacement parts and repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . 6.6
Service sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.7
Anticorrosion check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . 6.13

6.2
VEHICLE IDENTIFICATION PLATES
A
B
A
The information shown on the ve-
hicle identification plate should be
quoted on all correspondence or
orders.
Vehicle identification plate A
1 Manufacturer name.
2 EC design number or approval
number.
3 Identification number.
Depending on the vehicle, this
information is also given on
marking B.
4 MAM (Maximum Authorised
Mass).
5 GTW (Gross train weight: vehicle
fully loaded, with trailer).
6 MPAW (Maximim Permissible
Weight) for front axle.
7 MPAW on rear axle.
8 Reserved for related or additional
entries.
9 Paint reference (colour code).
7
8
96
5
4
3
2
1

6.3
ENGINE IDENTIFICATION PLATE/ENGINE SPECIFICATION
Please quote the information on the
engine plate or label A in all corre-
spondence or orders.
(Location varies depending on engine)
1 Engine type.
2 Engine suffix.
3 Engine number.
A
2
3
1
Engine specification
B : Engine type: 5AM
A
C : Engine type: 5AQ
A
BC

6.4
WEIGHTS (in kg)
The weights indicated for a basic vehicle without options: they vary dep\
ending on the your vehicle’s equipment. Consult
your approved Dealer.
Maximum permissible all-up weight (MMAC)
Total train weight (MTR)Weights are indicated on the vehicle identification plate (refer to
the information on “Vehicle identification plates” in Section 6)
Braked Trailer Weight Prohibited
Unbraked Trailer Weight Prohibited
Permissible nose weight Prohibited
Permissible load on the roof with the carrying device Prohibited

6.5
DIMENSIONS (in metres)
0,8392,5880,657 1,511
4,084
1,562*
1,510
1,945
* Unladen

6.6
Original parts are based on strict specifications and are subject to hig\
hly-specialised tests. Therefore, they are of at least the same
level of quality as the parts fitted originally.
If you always fit genuine replacement parts to your vehicle, you will en\
sure that it performs well. Furthermore, repairs carried out
within the manufacturer’s Network using original parts are guaranteed according to the condition\
s set out on the reverse of the
repair order.
REPLACEMENT PARTS AND REPAIRS