mileage SATURN AURA HYBRID 2010 Owners Manual

Driving for Better Fuel Economy
Driving habits can affect fuel mileage. Here are some
driving tips to get the best fuel economy possible.
•Avoid fast starts and accelerate smoothly.
•Brake gradually and avoid abrupt stops.
•Avoid idling the engine for long periods of time.
•When road and weather conditions are appropriate,
use cruise control, if equipped.
•Always follow posted speed limits or drive more
slowly when conditions require.
•Keep vehicle tires properly inflated.
•Combine several trips into a single trip.
•Replace the vehicle’s tires with the same TPC
Spec number molded into the tire’s sidewall near
the size.
•Follow recommended scheduled maintenance.
Roadside Assistance Program
U.S.:1-800-553-6000
TTY Users:1-888-889-2438
Canada:1-800-268-6800
As the owner of a new Saturn, you are automatically
enrolled in the Roadside Assistance program. This
program provides technically trained advisors who are
available 24 hours a day, 365 days a year, minor repair
information or towing arrangements.
Roadside Assistance and OnStar
If you have a current OnStar subscription, press the
OnStar button and the current GPS location will be sent
to an OnStar Advisor who will assess your problem,
contact Roadside Assistance, and relay exact location to
get you the help you need.
Online Owner Center
The Online Owner Center is a complimentary service
that includes online service reminders, vehicle
maintenance tips, online owner manual, special
privileges and more.
Sign up today at:www.gmownercenter.com/saturn
(U.S.) orwww.gm.ca(Canada).
1-27
ProCarManuals.com

Speedometer and Odometer
The speedometer shows the vehicle speed in both miles
per hour (mph) and kilometers per hour (km/h).
The odometer shows how far the vehicle has been
driven, in either miles (used in the United States)
or kilometers (used in Canada).
This vehicle has a tamper resistant odometer. The
digital odometer will read 999,999 if it is turned back.
If the vehicle needs a new odometer installed, it must be
set to the mileage total of the old odometer. If that is
not possible, then it must be set at zero and a label must
be put on the driver door to show the old mileage
reading when the new odometer was installed.
Trip Odometer
The trip odometer can show how far the vehicle has
been driven since the odometer was last reset.
The trip odometer is accessed and reset through the
Driver Information Center (DIC). SeeDIC Operation and
Displays on page 4-38for more information.
Tachometer
The tachometer displays the engine speed in revolutions
per minute (rpm).
The tachometer also indicates AUTO STOP. For more
information seeAuto Stop Mode on page 4-36.
4-23
ProCarManuals.com

{WARNING:
You can be injured and the vehicle could be
damaged if you try to do service work on a vehicle
without knowing enough about it.
•Be sure you have sufficient knowledge,
experience, the proper replacement parts,
and tools before attempting any vehicle
maintenance task.
•Be sure to use the proper nuts, bolts, and
other fasteners. English and metric fasteners
can be easily confused. If the wrong fasteners
are used, parts can later break or fall off.
You could be hurt.
If doing some of your own service work, use the proper
service manual. It tells you much more about how to
service the vehicle than this manual can. To order
the proper service manual, seeService Publications
Ordering Information on page 8-15.This vehicle has an airbag system. Before attempting
to do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 2-71.
Keep a record with all parts receipts and list the
mileage and the date of any service work performed.
SeeMaintenance Record on page 7-13.
Adding Equipment to the Outside of
the Vehicle
Things added to the outside of the vehicle can affect the
airflow around it. This can cause wind noise and can
affect fuel economy and windshield washer performance.
Check with your dealer/retailer before adding equipment
to the outside of the vehicle.
6-5
ProCarManuals.com

Engine Oil Additives / Engine Oil
Flushes
Do not add anything to the oil. The recommended
oils with the starburst symbol that meet GM Standard
GM6094M are all that is needed for good performance
and engine protection.
Engine oil system flushes are not recommended and
could cause engine damage not covered by the vehicle
warranty.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system that indicates when
to change the engine oil and filter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change is indicated can vary considerably.
For the oil life system to work properly, the system must
be reset every time the oil is changed.When the system has calculated that oil life has been
diminished, it indicates that an oil change is necessary.
A CHANGE OIL SOON message comes on. SeeDIC
Warnings and Messages on page 4-41. Change the oil
as soon as possible within the next 600 miles (1 000 km).
It is possible that, if driving under the best conditions, the
oil life system might not indicate that an oil change is
necessary for over a year. However, the engine oil and
filter must be changed at least once a year and at this
time the system must be reset. Your dealer/retailer has
trained service people who will perform this work using
genuine parts and reset the system. It is also important
to check the oil regularly and keep it at the proper level.
If the system is ever reset accidentally, the oil must be
changed at 3,000 miles (5 000 km) since the last oil
change. Remember to reset the oil life system whenever
the oil is changed.
6-18
ProCarManuals.com

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of the vehicle
are resolved by the retailer’s sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
in the U.S., contact the Saturn Customer Assistance
Center by calling 1-800-553-6000. In Canada,call the Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance Center
team member will handle your call and assist in
providing product and warranty information, the nearest
retailer location, roadside assistance, brochures,
literature and discuss any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This 17-digit
number can be found on the vehicle registration
or title, on the upper driver side corner of the
instrument panel, or on your roadside assistance
key card.
•The name of your selling and servicing retail facility.
•Vehicle delivery date and present mileage.
•Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One first.
8-2
ProCarManuals.com

STEP THREE (U.S. Owners):Both Saturn and its
retailers are committed to making sure you are
completely satisfied with your Saturn vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, Saturn
and its retailers offer the additional assistance of a
neutral party through our voluntary participation
in a mediation/arbitration program called Better Business
Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. This program is available at no cost
to you, our customer.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case is generally heard within 40 days. If you do
not agree with the decision given in your case, you can
reject it and proceed with any other venue for relief
available to you.Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. Saturn Corporation reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
8-3
ProCarManuals.com

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available.Claim amounts should reflect actual costs and be
supported by original receipts. See your retailer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
8-10
ProCarManuals.com