service SATURN L-SERIES 2005 Repair Manual

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-5
Vehicle Data Collection and Event Data
Recorders..................................................7-7Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-8
Reporting Safety Defects to Saturn...................7-8
Service Publications Ordering Information...........7-9
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member will
handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number. This 17-digit number
can be found on the vehicle registration or title, on
the upper driver’s side corner of the dash, or on
your roadside assistance key card.
•The name of your selling and servicing retail facility.
•Vehicle delivery date and present mileage.
•Your daytime and evening phone numbers.
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This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. Saturn Corporation
reserves the right to change eligibility limitations and/or
discontinue its participation in this program.
Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specific vehicle information can be found in
one place.
The Online Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers for service nationwide.
•Receive special promotions and privileges only
available to members (United States only).Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing difficulties, Saturn
has installed special TDD (Telecommunication Devices
for the Deaf) equipment in its Saturn Customer
Assistance Center.
Any hearing- or speech-impaired customer who has
access to a TDD or to a conventional Text Telephone
(TTY) can communicate with Saturn by dialing
1-800-TDD-6000. TTY users in Canada may dial
1-800-263-3830.
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GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 toward eligible aftermarket
driver or passenger adaptive equipment you may
require for your vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited period of time from
the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit your Saturn retailer or call the Saturn
Customer Assistance Center at 1-800-553-6000.
Text telephone (TTY) users, call 1-800-833-6000.
In Canada, customers may call the Saturn Customer
Communication Centre at 1-800-263-1999. TTY users
in Canada may call 1-800-263-3830.
Roadside Assistance Program
For vehicles purchased in the U.S. call 1-800-553-6000
(TTY: 1-800-833-6000).
For vehicles purchased in Canada call 1-800-268-6800.As the proud owner of a new Saturn vehicle, you are
automatically enrolled in the Saturn Roadside Assistance
Program. This value-added service is intended to provide
you with peace of mind as you drive in the city or travel
the open road. Saturn’s Roadside Assistance toll-free
number is staffed by courteous and capable Roadside
Assistance Representatives who are available 24 hours
a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period at no expense
to you:
•Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
•Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
•Emergency Tow:Tow to the nearest Saturn
retailer for warranty service or in the event of
a vehicle-disabling accident. Assistance provided
when the vehicle is mired in sand, mud, or snow.
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•Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
•Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
•Saturn Retailer Locator Service
In many instances, mechanical failures are covered
under Saturn’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representatives:
•Your name, home address, and home
telephone number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number
•Mileage, Vehicle Identification Number and delivery
date of the vehicle
•Description of the problemWhile we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember we are only a phone call
away. Saturn Roadside Assistance: 1-800-553-6000;
text telephone (TTY) users, call 1-800-833-6000.
Saturn reserves the right to limit services or
reimbursement to an owner or driver when, in Saturn’s
judgment, the claims become excessive in frequency
or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Saturn
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash event by
computer systems, such as those commonly called
event data recorders (EDR).
In a crash event, computer systems, such as the Airbag
Sensing and Diagnostic Module (SDM) in your vehicle
may record information about the condition of the vehicle
and how it was operated, such as data related to engine
speed, brake application, throttle position, vehicle speed,
safety belt usage, airbag readiness, airbag performance,
and the severity of a collision. This information has been
used to improve vehicle crash performance and may be
used to improve crash performance of future vehicles
and driving safety. Unlike the data recorders on many
airplanes, these on-board systems do not record sounds,
such as conversation of vehicle occupants.To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. GM will not access information
about a crash event or share it with others other than:•with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
•in response to an official request of police or similar
government office,
•as part of GM’s defense of litigation through the
discovery process, or
•as required by law.
In addition, once GM collects or receives data, GM may:
•use the data for GM research needs,
•make it available for research where appropriate
confidentiality is to be maintained and need is
shown, or
•share summary data which is not tied to a specific
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or the device
that stores the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
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Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians, and
in some cases, specialized tools and equipment are
necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding of
the technical aspect of their Saturn.
For additional publications information or to order
publications, call toll free 1-800-2-SATURN or visit
win.wallace.com/saturn to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
Owner Publications
Information on how to obtain product bulletins and as
described below is applicable only in the fifty U.S. states
and the District of Columbia, and only for cars and light
trucks with a GVWR less than 10,000 pounds (4 536 kg).
Copies of individual bulletins are also at your participating
Saturn retailer. You can ask to see them.In Canada, information relating to product service
bulletins can be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors
product performance in the field. We then prepare
bulletins for servicing our products better. You can
get these bulletins, too.
Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how to repair a new
or unexpected condition. Others describe a quicker way
to fix your vehicle. They can help a technician service
your vehicle better.
Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualified
technician may have to determine if a specific
bulletin applies to your vehicle. To order Saturn bulletins,
call Saturn Publications at 1-800-2-SATURN or visit
win.wallace.com/saturn to order on-line.
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Child Restraints (cont.)
Securing a Child Restraint Designed for
the LATCH System...................................1-41
Securing a Child Restraint in a Rear Seat
Position..................................................1-41
Securing a Child Restraint in the Right
Front Seat Position...................................1-43
Top Strap...................................................1-37
Top Strap Anchor Location............................1-38
Where to Put the Restraint...........................1-36
Cigarette Lighter.............................................3-17
Cleaning
Aluminum Wheels........................................5-78
Exterior Lamps/Lenses.................................5-76
Fabric/Carpet..............................................5-73
Finish Care.................................................5-76
Glass Surfaces............................................5-75
Instrument Panel.........................................5-75
Interior Plastic Components...........................5-75
Tires..........................................................5-78
Underbody Maintenance...............................5-79
Vinyl..........................................................5-75
Washing Your Vehicle...................................5-76
Weatherstrips..............................................5-76
Windshield and Wiper Blades........................5-77Climate Control System...................................3-18
Air Filter, Passenger Compartment.................3-21
Outlet Adjustment........................................3-20
Comfort Guides, Rear Safety Belt.....................1-24
Compact Spare Tire........................................5-72
Control of a Vehicle.......................................... 4-6
Coolant
Engine Temperature Gage............................3-30
Engine Temperature Warning Light.................3-29
Low Warning Light.......................................3-30
Surge Tank Pressure Cap.............................5-23
Cooling System..............................................5-26
Cruise Control Lever.......................................3-10
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to Saturn.................. 7-8
Reporting Safety Defects to the
Canadian Government................................ 7-8
Reporting Safety Defects to the
United States Government.......................... 7-8
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information......... 7-9
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D
Daytime Running Lamps..................................3-13
Daytime Running Lamps Indicator Light.............3-35
Defensive Driving............................................. 4-2
Delayed Locking............................................... 2-8
Doing Your Own Service Work........................... 5-4
Dome Lamp...................................................3-16
Door
Delayed Locking........................................... 2-8
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Programmable Automatic Door Locks............... 2-8
Rear Door Security Locks............................... 2-9
Driver
Position, Safety Belt.....................................1-12
Six-Way Power Seat...................................... 1-2
Driving
At Night.....................................................4-16
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-24
In Rain and on Wet Roads...........................4-17
Recovery Hook...........................................4-31
Rocking Your Vehicle to Get it Out.................4-31
Winter........................................................4-26
DVD
Rear Seat Entertainment System...................3-52
E
Electrical System
Add-On Equipment......................................5-83
Engine Compartment Fuse Block...................5-86
Floor Console Fuse Block.............................5-84
Fuses and Circuit Breakers...........................5-83
Power Windows and Other Power Options......5-83
Windshield Wiper Fuses...............................5-83
Engine
Air Cleaner/Filter.........................................5-17
Battery.......................................................5-36
Change Engine Oil Light...............................3-34
Check and Service Engine Soon Light............3-31
Coolant......................................................5-20
Coolant Temperature Gage...........................3-30
Coolant Temperature Warning Light................3-29
Engine Compartment Overview......................5-12
Exhaust.....................................................2-25
Oil .............................................................5-13
Overheating................................................5-23
Reduced Power Light...................................3-35
Starting......................................................2-17
Entry Lighting.................................................3-16
Event Data Recorders (EDR)............................. 7-7
Extender, Safety Belt.......................................1-26
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