phone SATURN RELAY 2007 Owner's Guide

Rear Seat Audio (RSA)
(Option B, Uplevel)
Your vehicle may have this type of rear seat audio
(RSA) system, if it has this feature, it will allow
rear seat passengers to listen to and control any of
the following audio sources: AM/FM tuner, front
CD player, and XM™ Satellite Radio Service
(if equipped). However, the rear seat passengers
can only control the sources that the front seat
passengers are not listening to. For example, rear
seat passengers may listen to a CD in the front
radio and control it while the driver listens to
the radio through the front speakers. The rear seat
passengers have control of the volume for each
set of headphones.
The front seat audio controls always have priority
over the RSA controls. If the front seat
passengers switch the source for the main radio to
a remote source, the RSA will not be able to
control the remote source. You can operate the
RSA when the main radio is off.
The DVD or auxiliary device will always be available
on channel (CHA or CH1) of the wireless
headphones. All other RSA sources are availableon channel (CHB or CH2) of the wireless
headphones, as well as the wired headphones. If
the RSA is off, the wired headphones will provide
DVD or auxiliary device audio. The rear seat
passengers will not be able to listen to XM, on
channel (CHB or CH2), if the front passenger is
listening to a DVD or auxiliary device.
The remote control will not operate any of the
RSA features.
RSA SRC (Rear Seat Audio Source):Press this
button to turn on the RSA system. Press this
button to switch between playing the AM, FM1,
FM2, XM1™ or XM2™ Satellite Radio Service
(if equipped), or the front CD player. If one of the
sources is not loaded, the system will skip
over the source when this button is pressed. Hold
this button down to turn off RSA.
328
ProCarManuals.com

Q,R,q,r, (Directional Arrows): Up
Arrow– Press this button while in AM/FM tuner,
or XM™ Satellite Radio Service to switch
between the station presets. Press this button
while sourcing the single CD player to go to the
next track. Press this button while sourcing
the six-disc CD player to go to the next disc.
Down Arrow– Press this button while in AM/FM
tuner to change the BAND from AM/FM tuner
to the front CD player or to the XM™ Satellite
Radio Service.
Left Arrow– Press this button while in AM/FM
tuner, or XM™ Satellite Radio Service to
seek down. Press this button while sourcing the
single CD player, or the six-disc CD player to go to
the previous track.
Right Arrow– Press this button while in AM/FM
tuner, or XM™ Satellite Radio Service to seek
up. Press this button while sourcing the single
CD player, or the six-disc CD player to go to the
next track.43(Wired Headphone Volume):Press this
button to select the correct headphone. Then press
the left or right arrow buttons to increase or
decrease the headphone volume.
rj(Parental Control):This button is located
behind the video screen next to the auxiliary
and headphone jacks. Press this button while
using RSA, or when a DVD or CD is playing
to blank the video screen and to mute the audio.
The power indicator lights on the DVD player
will ash. Turning on the parental control will also
disable all other button operations from the
remote control and the DVD player, except for the
eject button. Press this button again to restore
operation of the RSA, DVD player, and remote
control.
This button may also be used to turn the DVD
player power on and automatically resume play if
the vehicle is on and a disc is in the player. If
no disc is in the player then the system will power
up in auxiliary mode.
329
ProCarManuals.com

Mode 2 (Artist Mode):Artist names are
announced. Press and hold the SEEK/SCAN
button until the system announces the rst letter of
each artist name.
Mode 3 (Genre Mode):The rst letter of Artist
names are announced in alphabetical order. Press
and hold the SEEK/SEEK button until the system
announces the rst letter of each artist name.
Mode 4 (Playlist Mode):Seeking through songs
is not available in Playlist Mode.
Finding Songs in a Song List
After nding a playlist, artist, album, or genre,
navigate through the songs by turning the
tune knob.
Using the Fast Forward and Fast Reverse
Buttons
{|(Fast Forward/Fast Reverse):Press and
hold the fast forward or fast reverse arrow to
fast forward or reverse within the current track.
Using the GM Mobile Digital Media
System for Rear Seat Entertainment
Rear seat passengers
can enjoy audio, video
and games over the
wireless headphones.
Access to the Audio, Video, and Games on the
menu system is displayed on the video screen.
The DVD remote control and the controls on the
DVD player itself can be used to make the
selections.
Overhead Video Screen
338
ProCarManuals.com

Radio Reception
You may experience frequency interference and
static during normal radio reception if items
such as cellphone chargers, vehicle convenience
accessories, and external electronic devices
are plugged into the accessory power outlet. If
there is interference or static, unplug the item from
the accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can
cause station frequencies to interfere with each
other. For better radio reception, most AM
radio stations will boost the power levels during
the day, and then reduce these levels during
the night. Static can also occur when things like
storms and power lines interfere with radio
reception. When this happens, try reducing the
treble on your radio.
FM Stereo
FM stereo will give the best sound, but FM signals
will reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM
signals, causing the sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite
radio signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy
foliage, bridges, garages, or tunnels may cause
loss of the XM™ signal for a period of time.
The radio may display NO SIGNAL to indicate
interference.
354
ProCarManuals.com

Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can
if your tires do not have much tread or if the
pressure in one or more is low. It can happen if a
lot of water is standing on the road. If you can
see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through
deep puddles or standing water, water can
come in through your engine’s air intake and
badly damage your engine. Never drive through
water that is slightly lower than the underbody
of your vehicle. If you cannot avoid deep
puddles or standing water, drive through them
very slowly.
378
ProCarManuals.com

Customer Assistance and Information....... 538
Customer Satisfaction Procedure............... 538
Online Owner Center................................. 541
Customer Assistance for Text
Telephone (TTY) Users.......................... 542
Customer Assistance Offices..................... 542
GM Mobility Reimbursement Program........ 543
Roadside Assistance Program................... 543
Vehicle Data Collection and Event
Data Recorders...................................... 547
Collision Damage Repair........................... 548Reporting Safety Defects............................ 552
Reporting Safety Defects to the
United States Government..................... 552
Reporting Safety Defects to the
Canadian Government............................ 552
Reporting Safety Defects to Saturn............ 552
Service Publications Ordering
Information............................................. 553
Section 7 Customer Assistance Information
537
ProCarManuals.com

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we are
committed to providing our customers with
unparalleled service, before, during and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle will be resolved
by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the
Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identication Number. This 17-digit
number can be found on the vehicle registration
or title, on the upper driver’s side corner of the
dash, or on your roadside assistance key card.
The name of your selling and servicing retail
facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
538
ProCarManuals.com

When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE (U.S. Owners):Both Saturn and its
retailers are committed to making sure you are
completely satised with your Saturn vehicle.
However, if you continue to remain unsatised after
following the procedure outlined in Steps One and
Two, Saturn and its retailers offer the additional
assistance of a neutral party through our voluntary
participation in a mediation/arbitration program
called BBB Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. This program is
available at no cost to you, our customer.Although you may be required to resort to this
informal dispute resolution program prior to ling a
court action, use of the program is free of charge
and your case will generally be heard within
40 days. If you do not agree with the decision given
in your case, you may reject it and proceed with any
other venue for relief available to you.
You may contact the BBB Auto Line Program by
using the toll-free telephone number or by writing
them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. Saturn
Corporation reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
539
ProCarManuals.com

STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you le
your complaint to the nal decision, should be
completed in approximately 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is informal,
quick, and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the Saturn Customer
Communication Centre, 1-800-263-1999, or
you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
540
ProCarManuals.com

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your Saturn
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find Saturn retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.saturn.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
541
ProCarManuals.com