phone SATURN SKY 2007 User Guide

Customer Assistance and Information....... 354
Customer Satisfaction Procedure............... 354
Online Owner Center................................. 357
Customer Assistance for Text
Telephone (TTY) Users.......................... 358
Customer Assistance Offices..................... 358
GM Mobility Reimbursement Program........ 359
Roadside Assistance Program................... 359
Vehicle Data Collection and
Event Data Recorders............................ 363
Collision Damage Repair........................... 364Reporting Safety Defects............................ 368
Reporting Safety Defects to the
United States Government..................... 368
Reporting Safety Defects to the
Canadian Government............................ 368
Reporting Safety Defects to
Saturn.................................................... 369
Service Publications Ordering
Information............................................. 369
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we are
committed to providing our customers with
unparalleled service, before, during and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle will be resolved
by your retailer’s sales or service departments.
If, for any reason, your ownership experience
falls below your expectations, we suggest you
take the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the
desire to resolve your concerns. Normally,
concerns can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the
Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call
and assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
Vehicle Identication Number. This 17-digit
number can be found on the vehicle
registration or title, on the upper driver’s side
corner of the dash, or on your roadside
assistance key card.
The name of your selling and servicing
retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE (U.S. Owners):Both Saturn and
its retailers are committed to making sure you
are completely satised with your Saturn vehicle.
However, if you continue to remain unsatised
after following the procedure outlined in
Steps One and Two, Saturn and its retailers
offer the additional assistance of a neutral
party through our voluntary participation in a
mediation/arbitration program called BBB
Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.Although you may be required to resort to this
informal dispute resolution program prior to ling
a court action, use of the program is free of charge
and your case will generally be heard within
40 days. If you do not agree with the decision
given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB Auto Line Program
by using the toll-free telephone number or
by writing them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage and other factors.
Saturn Corporation reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
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STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you le
your complaint to the nal decision, should be
completed in approximately 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is informal,
quick, and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the Saturn Customer
Communication Centre, 1-800-263-1999, or
you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
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Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your Saturn
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find Saturn retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.saturn.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
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Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing
difficulties, Saturn has installed special TDD
(Telecommunication Devices for the Deaf)
equipment in its Saturn Customer Assistance
Center.
Any hearing- or speech-impaired customer
who has access to a TDD or to a conventional
Text Telephone (TTY) can communicate with
Saturn by dialing 1-800-TDD-6000. TTY users
in Canada may dial 1-800-263-3830.
Customer Assistance Offices
Saturn encourages customers to call the toll-free
number for assistance. If a customer wishes to write
to Saturn, the letter should be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-553-6000
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-1999
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
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GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 toward eligible
aftermarket driver or passenger adaptive
equipment you may require for your vehicle such
as hand controls, wheelchair/scooter lifts, etc.
The offer is available for a limited period of time
from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit your Saturn retailer or call the
Saturn Customer Assistance Center at
1-800-553-6000. Text telephone (TTY) users,
call 1-800-833-6000.In Canada, customers may call the
Saturn Customer Communication Centre
at 1-800-263-1999. TTY users in
Canada may call 1-800-263-3830.
Roadside Assistance Program
For vehicles purchased in the U.S. call
1-800-553-6000 (TTY: 1-800-833-6000).
For vehicles purchased in Canada call
1-800-268-6800.
Service available 24 hours a day, 365 days a year
As the proud owner of a new Saturn vehicle,
you are automatically enrolled in the Saturn
Roadside Assistance Program. This value-added
service is intended to provide you with peace
of mind as you drive in the city or travel the
open road.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
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For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Odometer reading, Vehicle Identication
Number and delivery date of the vehicle
Description of the problem
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember we are only
a phone call away. Saturn Roadside Assistance:
1-800-553-6000; text telephone (TTY) users,
call1-800-833-6000. Canadian customers
call1-800-268-6800.Saturn and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Saturn and General Motors of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Assistance program
at any time without notication.Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains or other traction devices.
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If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it
by a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call
GM Roadside Assistance. SeeRoadside
Assistance Program on page 359for more
information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee.
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Cooling System........................................... 260
Cruise Control............................................. 115
Cupholder(s)................................................. 99
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users......................... 358
Customer Assistance Offices.................... 358
Customer Satisfaction Procedure.............. 354
GM Mobility Reimbursement Program...... 359
Reporting Safety Defects to Saturn.......... 369
Reporting Safety Defects to the
Canadian Government.......................... 368
Reporting Safety Defects to the
United States Government.................... 368
Roadside Assistance Program.................. 359
Service Publications Ordering
Information........................................... 369
D
Daytime Running Lamps............................. 119
Defensive Driving........................................ 192
Delayed Locking............................................ 67
Disc, MP3................................................... 179
Doing Your Own Service Work.................... 234Door
Automatic Door Lock................................. 68
Automatic Door Unlock.............................. 68
Delayed Locking........................................ 67
Manual Door Locks.................................... 66
Power Door Locks..................................... 67
Driver
Position, Safety Belt................................... 18
Seat Height Adjuster.................................... 9
Driver Information Center (DIC)................... 144
DIC Operation and Displays..................... 144
DIC Vehicle Personalization..................... 152
DIC Warnings and Messages................... 147
Driving
At Night................................................... 209
City.......................................................... 213
Defensive................................................. 192
Drunken................................................... 193
Freeway................................................... 214
Hill and Mountain Roads.......................... 216
In Rain and on Wet Roads...................... 210
Rocking Your Vehicle to Get it Out.......... 225
Winter...................................................... 218
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