ESP SATURN VUE 2007 Owner's Guide

Trip Interruption Benets and Assistance
(Canada only):In the event of a warranty
related vehicle disablement, while en route and
over 250 kilometres from the original point of
departure, you might qualify for trip interruption
expense assistance. This assistance covers
reasonable reimbursement of up to a maximum
of $500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night),
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.
Pre-authorization, original detailed receipts,
and a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for
trip interruption expense assistance.
Alternative Service (Canada only):There
could be times when Roadside Assistance
cannot provide timely assistance. Your advisor
may authorize you to secure local emergencyroad service, and you will be reimbursed up to
$100 upon submission of the original receipt to
Roadside Assistance.
In many instances, mechanical failures are
covered under Saturn’s Bumper-to-Bumper
warranty for U.S. customers, and the duration
of the Base Warranty Coverage for Canadian
customers of the New Vehicle Limited Warranty.
However, any cost for parts and labor for
non-warranty repairs are the responsibility
of the driver.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle
Description of the problem
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If your vehicle cannot be driven, know where
the towing service is taking it. Get a card
from the tow truck operator or write down the
driver’s name, the service’s name, and the
phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description
of the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they need. If they ask
for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurancelaws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a Saturn
retailer or a private collision repair facility to x
the damage, make sure you are comfortable
with them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there,
or have it towed there. Specify to the facility
that any required replacement collision parts
be original equipment parts, either new Genuine
GM parts or recycled original GM parts.
Remember, recycled parts are not covered by
your GM vehicle warranty.
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Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the
vehicle’s performance and how it is driven.
For example, your vehicle uses computer modules
to monitor and control engine and transmission
performance, to monitor the conditions for airbag
deployment and deploy airbags in a crash and,
if so equipped, to provide anti-lock braking to help
the driver control the vehicle. These modules may
store data to help your dealer/retailer technician
service your vehicle. Some modules may also store
data about how you operate the vehicle, such as
rate of fuel consumption or average speed. These
modules may also retain the owner’s personal
preferences, such as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
Some information about your vehicle’s performance
and how it is driven may be recorded on various
modules if a crash occurs. Some people refer to
these modules asevent data recorders (EDRs).
These modules may record several seconds of
pre-crash and crash data, such as data related
toengine speed, brake application, throttle
position, vehicle speed, yaw rate, steering
wheel angle, lateral acceleration, safety belt
usage, airbag readiness, airbag performance
andthe severity of the collision.Unlike the ight
data recorders on airplanes, these modules do not
record sounds or conversations.
To retrieve this data, special equipment and
access to the vehicle or the module that stores
the data are required. Certain data may also be
sent to or retrieved by OnStar
®(see below).
GM will not access this information or share it with
others except: with the consent of the vehicle owner
or, if the vehicle is leased, with the consent of the
lessee; in response to an official request of police or
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